Really like how easy Onto make it to have routine work done with the car (they come out to me at work or at home & completely excludes the need to arrange courtesy cars etc). Have changed cars before... Toon meer
Bedrijf heeft geantwoord
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After 3 weeks with onto I would tell them this: - Too expensive monthly fee looking at the car, mileage allowance and add-ons. - £260 to deliver and return a car?! Ridiculous, specially you don't... Toon meer
Bedrijf heeft geantwoord
I am very pleased that common sense prevailed. After about two years I kept the car in almost pristine condition (except maybe a few minor scratches to the alloy wheel that is not that visible). Also... Toon meer
Bedrijf heeft geantwoord
Do not use! Replacement car (the one ordered was in for last minute repair) was supposed to arrive between 1-5pm, received a call at 5:20pm to advise it wouldn’t be delivered. Onto offered to arr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Onto
Geschreven door het bedrijf
The Future of car ownership
We are here to accelerate EV adoption and make driving affordable, flexible and sustainable.
We are the way forward – to new cars, new technologies, and new ways of living!
For an all-in monthly fee, enjoy all the benefits of car ownership, but none of the hassle:
Contactgegevens
Ailsa House, Wedgnock Lane, CV34 5YA, Warwick, Verenigd Koninkrijk
- 0345 0348 647
- info@on.to
- on.to
3,7
Gemiddeld
3K reviews
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Very good customer service and value of…
Very good customer service and value of money
5 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon Abdulmajid,
Thank you for leaving us this great review!
We’re happy to hear that you’ve had very good customer service and that you think we’re good value for money.
Best Wishes,
The Onto Team
Satisfied customer
After a hit and run incident and delays in body repair work, Katerina, Keeley and her team have been fantastic in locating a new car for me at a reasonable price quickly. Thank you so much!
4 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon,
Thank you for taking the time to give us this 5* review!
We’re sorry to hear about the incident that you experienced however we’re thrilled to hear that Katerina and Keeley were able to quickly solve your issue and locate you a new car.
We’ll be sure to pass on your feedback to them.
Best Wishes,
The Onto Team
My Instavolt card didn't work again.
Sadly, once again, I've had to contact Onto support for help with my Instavolt card. The person I spoke to did not instil any confidence that the matter would be resolved. However, after contacting the company by email, I did receive a more satisfactory answer. It still doesn't explain why this problem has happened again, but at least it looks like the problem may be resolved.
Sadly, every day at Onto is Groundhog Day, so I don't have a lot of confidence that this, and the many other issues I've experienced, will ever get fully resolved.
4 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning Phil,
Thank you for taking the time to leave us this review.
We’re sorry to hear that you recently experienced some issues using your Instavolt card. Unfortunately we were recently experiencing some technical difficulties with our Instavolt service, which led to customers cards not working as they should.
We’re pleased to hear that the problem has now been resolved; however we’d like to offer our apologies for any inconvenience this situation may have caused.
Best Wishes,
The Onto Team
On several occasions I haven’t been…
On several occasions I haven’t been able to redeem my regards points. The app is never working or up to date so mileage is never up to date on a few occasions I went over my mileage and was charged a lot more.
Customer service is not very helpful either.
Generally speaking ONTO is not a company I would recommend to my family or friends as their services are over rated and they can never resolve my issues.
Elahe
4 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon,
Thank you for taking the time to leave us this review.
We’re sorry to hear that you’ve struggled with using your reward points in the past and that you’ve had issues with your app. We can see that with your most recent issue we managed to correct this issue and hopefully managed to fix this as a result.
We’re sorry to hear that you wouldn’t recommend us to others; however we hope that your opinion will change in the future and that we can provide you with a better level of service going forward.
Best Wishes,
The Onto Team
The worst experience
The worst experience. When I had an issue adding my husband as a named driver, their customer service representative on the phone was so unhelpful, rude and didn't fully understand the situation, When I tried to explain, I asked to speak to a manager and was told no, they won't tell you any different. With so many other companies now offering this service, I would urge anyone thinking about it to go to a different company. We will be changing as soon as possible.
4 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon Jennifer,
Thank you for leaving us this review.
We’re sorry to hear that you haven’t had the best experience and that you feel that you didn’t receive a good level of service.
We can see that there was an issue with eligibility requirements being met. Please use the link below to see our eligibility requirements.
https://help.on.to/Subscriptions/Signing_up/Eligibility_and_qualification_criteria
Best Wishes,
The Onto Team
Awful
You say delivery within 72 hours - the earliest you offered me was 7 days. On the the day of the delivery, you checked the car over and found a fault, meaning the car was not deemed acceptable for delivery. No alternative car was offered, instead I have to pay for a hire car from enterprise, which onto will then refund 2 weeks later. Also, onto showcase a plethora of cars as options, however I only had the option of the most expensive car in the range, or a Renault Zoe, which isn’t suitable for a family. I have had to bend over backwards to obtain a car, and onto have barely flexed a muscle. Terrible service and customer service
30 augustus 2023
Antwoord van Onto
Good Afternoon,
Thank you for taking the time to leave us this review.
We’re sorry to hear of the bad experience that you’ve recently had with us and a member of the escalations team has been in contact with you to discuss these issues further.
In regards to the delivery timeframe, it is often possible for us to deliver within 72 hours however sometimes this isn’t possible due to factors such as the availability of vehicles or when the reservation was made. We currently have a lot of our vehicles with customers and therefore have low availability which is why we weren’t able to offer you a great range of options as a replacement vehicle.
Best Wishes,
The Onto Team
Really easy to use
Really easy to use, great responsive communication. Top servive
2 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning Mitchell,
We really appreciate you leaving us this great review!
We’re happy to hear that you find everything easy to use and that you’ve received great responsive communication.
Best Wishes,
The Onto Team
The ordering process was simple
The ordering process was simple, when I called for a query on a discount online offer they actioned straight away, superb service
1 september 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning,
Thank you for leaving us this brilliant review!
We’re thrilled to hear that you found the ordering process to be simple and that we were able to action your query straight away.
Best Wishes,
The Onto Team
The whole process has been a dream!
The whole process has been a dream, right from the start of the application process. The car is fantastic, it's easy to find charging points and the support team are phenomenal. I will be a repeat customer for sure.
1 september 2023
Review zonder uitnodiging
Antwoord van Onto
Hi Grace,
Thank you for this fantastic review!
It's always a pleasure to hear about your experience with Onto and the teams so far.
We hope you continue to enjoy a smooth ride with your EV and make the most of what the subscription has to offer.
Best Wishes,
The Onto Team
Chat today about my query and like…
Chat today about my query and like usually received 💯 help thank you fully recommended
1 september 2023
Review zonder uitnodiging
Antwoord van Onto
Hi Arthur,
Many thanks for your 5 stars!
We're so happy to hear that you have had great service from the team on the live chat platform, we hope that you continue to enjoy your experience with us.
Best Wishes.
The Onto Team
Darinder was fabulous sorting out a…
Darinder was fabulous sorting out a complex car return. Thank you Darinder!
31 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good morning,
Thank you for reviewing Onto and many thanks for leaving us such a wonderful review!
We’re delighted that Darinder was able to assist you with your queries and we’ll be sure to pass this feedback.
Best Wishes,
The Onto Team!
Katerina was excellent
Katerina was excellent, she was diligent and helped me with all my concerns and requests. In addition she helped me source the best deal for me. Katerina showed a High level of customer service and should be rewarded with a promotion.
31 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning,
Thank you for the brilliant review.
We appreciate the lovely feedback on Katarina's performance, she will very pleased to hear that you rated her support so highly.
Our teams are always working hard to provide an excellent experience for all of our customers.
Please do not hesitate to get in touch if you have any further questions or queries, by emailing at info@on.to or by calling 03450 348 647.
Best Wishes,
Onto
Great prices!
30 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon,
Thank you for the 5 star feedback.
We appreciate the time taken to write this review and if there is anything else we can do to assist you please do not hesitate to contact the team on info@on.to.
Best Wishes,
The Onto Team
Truly Awful and stressful.
The worst customer support I've ever experienced. Expect to pay out the nose when you return the car. £150 for bird poo! £170 to replace a brand new tyre with another tyre. The you ask for evidence you get none and instead a court threat if you dont pay. I think Ive spent more time on the phone to them than driving the car.
Delivered covered in stains. broken stereo. Really bad stains. Id be here all day if I listed it all.
The arrogance of the executives that also have a huge number that dont know anything about their own processes. ( everyone is an executive for some reason!? ) AVOID This company and just use Enterprise. Car will be in better condition.
30 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good morning,
Thank you for your review.
When the vehicle returns to the garage our inspection partner check the vehicle and recommend repairs. If there are any repairs that need to be undertaken a notification is sent to our customer with further damage details and charges in accordance with our terms and conditions.
At Onto we follow the BVRLA fair wear and tear guidance and we don't profit from the repair price. Our costs are extremely competitive as we will only charge the customer what it costs us to get the repair fixed at trade price.
We can see that our escalations team have reached out to you with the dispute outcome.
You can find more info related to damages on your agreements clause 7- 8 and on our T&C's https://on.to/about-us/terms-conditions/
Best Wishes,
Onto
great service
23 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Hi Emmanuel,
Thank you so much for this lovely review.
We’re so thrilled to hear that you have had such great service throughout your Onto Journey.
We thank you for taking the time to write such positive feedback and if there is anything else we can do for you, please contact us by emailing info@on.to or by calling 03450 348 647.
Kind Regards,
The Onto Team
Had a thing for the tech team to review…
Had a thing for the tech team to review and resolve
Great 👌 job and email follow up
Top service
29 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Hi Jon,
Thank you for this marvellous review!
It’s a pleasure to hear that our team have been able to help resolve any issues you have had. Customer satisfaction is always our number one priority and we thank you for your lovely review.
We appreciate the time you have taken to write this review and if we can help with anything else, please contact us by emailing info@on.to or by calling 0345 0348 647.
Kind Regards,
The Onto Team
Great experience so far
Great experience so far. Katerina and the team were exceptional with customer support.
29 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good morning,
Thank you for your fab review!
We’re delighted to hear that Katerina able to assist you so efficiently. We will make sure to pass on your kind feedback to her.
Customer satisfaction is our highest priority and we appreciate you taking the time to write this lovely review. Should you require any further assistance, please contact us by emailing info@on.to or calling 0345 0348 647.
Kind regards,
The Onto Team
Great way to try an electric car.
I have been so pleased with the service from Onto from the start to the end of my subscription. It has given me peace of mind to know all my car expenses from services to charging in advance. The Zoe I had was a lovely car, small enough to nip around the city but with a practical boot for the size and great range.
When I was involved in a bump, the customer service was great and not only was a courtesy car provided whilst mine was being repaired, the fuel I bought was reimbursed.
Returning the car was fine, I had read some horror stories on the community chat, but got an email within two weeks to say they were happy with the condition on return.
Other than that, it's been a smooth, seamless experience and I would happily recommend them.
29 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good morning Sarah,
Thank you for the fantastic review.
We are so pleased to hear that you had a smooth journey with Onto and that you would happily recommend to others to join the EV world.
We hope to have you back on board soon, meanwhile we wish you all the best.
Kind regards,
The Onto Team
Great customer service
Great customer service, fast comms, car is great. Only downside is the Shell recharge in this area isn’t great. Loads of instavolt stations but onto don’t offer that bolt on anymore
23 augustus 2023
Antwoord van Onto
Hi Ellie,
Thank you for your review.
We are happy to hear that you are pleased with our customer service teams and your Onto vehicle.
Onto kept Shell Recharge as it is the UK’s largest aggregated public charging network with over 20,000 charge points, where you have acess to the following: Shell Recharge, Alfa Power Charging, Alfen, Allego, Char.gy, ChargePoint Inc., Compleo, ESB, EV-Box, EV Power, Fastned, Franklin Energy, GeniePoint, Greenlots, Ionity, LastMileSolutions, Mer, Monta, NewMotion, Osprey Charging, Porsche, Source London, Ubitricity and Virta.
You can use the app or website ZapMap to see where the nearest charging stations are located and this is also very useful when planning a long trip.
We appreciate the time you have taken to write this review and if we can help with anything else, please contact us by emailing info@on.to or by calling 0345 0348 647.
Kind Regards,
The Onto Team
I have had a few issues with the car I…
I have had a few issues with the car I subscribe to with Onto.
To cut a long story short, I have been dealing with Holly Bissell who is a customer services executive. He has been so incredibly helpful when I have what has seemed like issue after issue. He had been able to help me each time and resolve the problem. Its been incredibly stressful, but he has honestly been a life save with his help! A real credit to Onto! Thank you!
21 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon,
We would like to thank you so much for your amazing review and it's great to hear that Holly was able to assist you resolve your issues.
We shall be notifying Holly of this great review!
Best Wishes,
The Onto Team
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