Onto Reviews 

Onto have been nothing but trouble since I joined them back at the start of 2023.

The first vehicle I received from them was broken and refused to charge (leaving me unable to make appointments and things)

The second vehicle I received from them was involved in an accident which involved my car being struck by a rogue piece of chip board which came off another vehicle and impacted the front of my vehicle(crumpling the bonnet and slicing the front grill in half).

I was then left after this traumatic event stranded at the M4 services until the early hours of the morning because Onto refused to provide any form of onward travel to get me home. I then had to pay for a taxi (£300) out of my own pocket to get myself and my family home. This was refunded however after many hours sitting on hold with Onto head office.This whole situation was ridiculous too. Constantly being disconnected and sitting waiting for people to answer the phone, one time someone actually answered the phone unintentionally and then proceeded to start talking about gdpr sensitive material before disconnecting the call.

I then had to pay £350 excess with the assurance that "once we had been deemed as not at fault then we would be refunded the excess"

6 months later and I have now been told that I will not be receiving my excess back due to Onto not being able to identify where the piece of wood had come from and thus classing myself as at fault (even though they have dash cam footage to prove I'm not at fault)

I've now come to the end of my time with Onto and wish to return the vehicle, which comes along with a big ol' £120+ fee for collection of the vehicle.

So after my 8 months with Onto I went through 3 cars, lost £350 due to a technicality and also been told that I now have the pleasure of paying them more money for collecting the vehicle.

I urge everyone who's thinking of using Onto to reconsider as whilst I'll say they are useful when things go well, when they go poorly Onto are often a massive hindrance and it becomes more and more evident that they are only in it for your money and not to actually provide a good service.

Incredibly dissatisfied by how I've been treated and I'm astonished that they continue to portray themselves as a customer focused company.

Very fast communication and quick resolution to an issue I with my a discount be applied. This was resolved with and credit showed up in my account before I even received the email response to my query.

Did a car swap, and the customer experience continues to be awesome

I've had my car with Onto since October 2021. Its great piece of mind to know everything is included and I don't need to to worry about separate payments for insurance, servicing, tyres, charging etc. Would highly recommend Onto and EVs.

I can highly recommend Onto from a customer support perspective. Darinder in the team went above and beyond in helping me sort out an issue, including factoring in calling me around my diary commitments.

The wort experience I have ever had with a company!

I had been with Onto for 1 year, which is already way too long, I just cancelled my contract. This was the most stressful year I have had, I had to watch my bank account like a hawk just in case they randomly charged me for something without notice. My car had broken down twice and it was a nightmare to get it picked up and arrange a replacement car, the process took weeks. The finance team had charged me TWICE on consecutive days for the £350 excess charge and then it took way too long to get the refund for the falsely charged excess change. The teams do not communicate at all with one another and there is so much confusion. The customer is definitely not put first ever!

They arranged for my car to be picked up to go to maintenance but on the day it was supposed to be picked up they forgot...they don't seem to understand that arranging this means to plan the whole day around waiting for them, working from home and arranging all other normal activities around the pick up. So this was extremely frustrating, this happened several times.

All I can say is, I can't wait not to have to worry about Onto anymore now that my contract is finished, it was a year of constant chasing, constant mistrust and constant annoyance with them. I am leaving this company feeling extremely disappointed and stressed out.

Thank you to Sana for sorting out my charging bolt on as there was confusion on instavolt but very happy now sorted thank you keep it up guys 10 out of 10 would recommend onto 100%

The response time made my experience great.

Constantly make billing mistakes and over-charge me. Sneak price increases wherever they can. I started paying £469 for a car not even 2 years ago and I received 1000 miles per month to use. They forced me to swap for a like vehicle and now I pay £519 for the same contract on 750miles a month and by the end of the year I’ll be paying £549 for 750 miles a month. Daylight Robbery .

No hassle car subscription I have had my car for a long time it was due a service they came and picked it up serviced it brought it back easy to charge no problem with the car or customer service

We were awaiting a second, short term lease whilst our new car was being built. ONTO seemed to fit the bill.

The good bits -
* The car was fine.

The ‘Meh’ bits -
* The delivery fee was high and we were allocated a 9 to 5 delivery spot. The car arrived at 8pm.

The keep an eye out bits -
* We took out a 3 month discounted rate on a Vauxhall Mokka, needless to say we were billed at full rate.

The bit that really, and I mean really riled us.
* Watch the mileage - we took out a 3 month deal. In month 1 we went over the monthly mileage allowance, this was intentional as we were in Scotland for nearly 3 weeks the next month with our other lease. We were not too concerned as we knew the ONTO car would be sat on our drive whilst we were away and the mileage would even out nicely over the 3 month hire, as per our previous leases. Surprisingly we were billed £70 for excess mileage pretty much after the turn of midnight on month 1. Rather than calculating the mileage when the vehicle is returned and billing appropriately, ONTO charge for the mileage on a month to month basis, absolutely fine if you are UNDER on any given month, if you are OVER you are billed immediately. Not so appealing for a driver whose mileage may fluctuate over a couple of months but even out on return of the vehicle. Money grabbing at its best. I do hope that this review is of help to someone and they don’t have the same issues.

I have used onto for 2+ years now and could not fault them or any interactions I have had with their team. Katerina in particular has been very helpful and professional helping me resolve an issue.

Amazing experience from the start!

Great admin team, smooth communications and love my new car!

Car went into the garage for a minor repair. No courtesy car provided when requested so without a car for potentially 12 days (the earliest Onto are able to provide one).

Thank you. I've been using OnTo for a couple of years already. Very good and reliable service.

Great and easy process to sign up and have a car delivered to our door! Of course also having only electric cars is great

Really happy with the service I received. Great car! Jake and Samia at Onto have been super helpful and made it a great experience. Thank you both so much, you are amazing!

I am very happy with everything thus far!
Must say that trying to get final confirmation from the registration team wasn’t possible but every time I contacted the customer service team, everyone has been really helpful!
Delivery day was great, plenty of communication and the driver was very friendly!
Had to add a mileage bolt on and that was super easy through the app!
Only one week in but very satisfied!
Is the price a bit steep? Maybe, but for someone who is not looking to purchase a new car but needs one, after a very long research, Onto has been the best option for me and I’m very pleased with the whole experience!