Really like how easy Onto make it to have routine work done with the car (they come out to me at work or at home & completely excludes the need to arrange courtesy cars etc). Have changed cars before... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After 3 weeks with onto I would tell them this: - Too expensive monthly fee looking at the car, mileage allowance and add-ons. - £260 to deliver and return a car?! Ridiculous, specially you don't... Toon meer
Bedrijf heeft geantwoord
I am very pleased that common sense prevailed. After about two years I kept the car in almost pristine condition (except maybe a few minor scratches to the alloy wheel that is not that visible). Also... Toon meer
Bedrijf heeft geantwoord
Do not use! Replacement car (the one ordered was in for last minute repair) was supposed to arrive between 1-5pm, received a call at 5:20pm to advise it wouldn’t be delivered. Onto offered to arr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Onto
Geschreven door het bedrijf
The Future of car ownership
We are here to accelerate EV adoption and make driving affordable, flexible and sustainable.
We are the way forward – to new cars, new technologies, and new ways of living!
For an all-in monthly fee, enjoy all the benefits of car ownership, but none of the hassle:
Contactgegevens
Ailsa House, Wedgnock Lane, CV34 5YA, Warwick, Verenigd Koninkrijk
- 0345 0348 647
- info@on.to
- on.to
3,7
Gemiddeld
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Do not use!
Do not use!
Replacement car (the one ordered was in for last minute repair) was supposed to arrive between 1-5pm, received a call at 5:20pm to advise it wouldn’t be delivered.
Onto offered to arrange delivery the next day…no call to confirm as advised but a text from the 3rd party deliver driver the next morning who confirmed delivery at 2:30pm. Onto then refused to release the car to the delivery driver who was at the depo so once again a failed delivery.
Had to cancel my order.
No one called me to explain, shocking customer service.
27 juli 2023
Antwoord van Onto
Good afternoon Daborah,
Thank you for your review.
We’re sincerely sorry for the issues you have faced with your booking. This has been fed back to the relevant team to ensure that this will not happen again.
We can see that our escalations team have reached out to you in order to come to a satisfactory resolution.
We appreciate the time you have taken to write this review and if you wish to discuss this matters furhter, please reply to our latest email.
Kind Regards,
The Onto Team
Great experience so far
8 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon Sam,
Thank you for providing such wonderful feedback.
It’s fantastic to hear about your journey with Onto so far and we are looking forward to having a long-lasting customer service relationship with you.
We appreciate the time you have taken to leave us such positive feedback, if there is anything at all we can assist you with please do not hesitate to contact us by emailing info@on.to.
Best Wishes,
The Onto Team.
Antwoord van Onto
Hi David,
Thank your for the fantastic review.
We really appreciate the time you have taken to share your thoughts about our services and glad to hear that the teams have been able to assist you so quickly.
We really hope you continue to enjoy your EV journey and if you ever need assistence feel free to contact us by emailing info@on.to or calling 03450 348 647.
Best Wishes,
The Onto Team.
Onto provided me With Great customer service
Onto provided me With Great customer service when i needed a car they came through for me big time. Nice clean working zero emissions vehicle. To get from A2 B in.
8 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning Joshua,
We really appreciate you leaving us this great review!
We’re happy to hear that you’ve received great customer service and that we managed to assist you when you needed it!
We hope you continue to enjoy your Onto Journey!
Best Wishes,
The Onto Team
Very easy process
Very easy process. Communication is excellent. My car was delivered early in the morning and the charge was higher than expected. The car was clean inside and out😁 thank you for your service.
7 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning,
Thank you for taking the time to leave us this brilliant review!
We’re thrilled to hear that you found the process easy and that the communication was excellent! We’re also glad that everything went well with your delivery!
We hope you continue to enjoy your Onto Journey!
Best Wishes,
The Onto Team
Dreadful customer service and handling…
Dreadful customer service and handling of vehicle damage claims. I rented a car for approximately 4 months, and shortly after pick-up, I received an email imposing a charge of over £900 for car damages that I am not responsible for. Despite contesting the charges, they only lowered the fee to around £270. Subsequent emails from me have gone unanswered, and they have failed to provide evidence that the damage occurred during my usage of the vehicle. The lack of communication and their swift deduction of funds without proper justification is highly unprofessional. Considering their already high costs, I strongly advise against renting from this company.
17 juli 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon Andrea,
Thank you for leaving this review.
We’re sorry to hear that you feel that you’ve had dreadful customer service and handling of your vehicle damage claims. A member of our escalations team has reached out to you to discuss some of the issues you have experienced and we hope they have been able to address these for you.
Upon delivery and collection of a vehicle multiple checks and photographs are taken of the vehicle which are then compiled into a report. When the vehicle is returned, it goes to a qualified assessor who then inspects the vehicle and provides us with an inspection report.
We reviewed all of these reports and found that some of the damage was not present on the delivery of the vehicle, however it was then present when the vehicle was collected. As a result we waived the charges that were not applicable, however there was still damage which was applicable and that was why some of the charge remained.
If you still disagree with the outcome of this then you may contest our decision with the BVRLA, who will conduct an impartial review of your case.
We can see that you did write an email to us which we didn’t respond to within our normal response time and for this we sincerely apologise as this isn't the service we aim to provide to our customers.
We do however disagree with your claims that we didn’t provide you with evidence that the damage occurred during your usage, as all the reports that were used in your case were sent to you. We also disagree with your statement that there was a lack of communication as with all our damage claims we send multiple correspondence regarding the charges and regarding any disputes that may be raised.
Best Wishes,
The Onto Team
Easy straight forward subscription
Easy straight forward subscription, can not fault customer service staff quick to answer any questions.
6 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon Jim,
Thank you for leaving us this fantastic review!
We’re glad that the subscription has been easy and straightforward and that our customer service team have been able to assist you with any questions that you’ve had!
We hope you continue to enjoy your Onto Journey!
Best Wishes,
The Onto Team
onto ev car subscription
Pretty easy and quick to setup, monthly renewal, fairly painless way to lease an ev with no long term commitment
26 april 2023
Antwoord van Onto
Good morning,
Thank you for taking the time to provide your 5 star feedback!
We hope you enjoy your electric journey with Onto.
Best wishes,
Onto Team
Onto EV motoring
Great month-to-month package deal (subscription) covering ALL motoring costs!
5 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good morning,
Thank you for providing your feedback, and we are so glad to hear you are happy with our month-to-month deals!
Best wishes,
Onto Team
Great customer service
Car delivered without hassle. Clear email the day before stating what to expect and what to check. Follow up call a couple of days later to check all ok and if any questions. No defensiveness from customer service, where one thing was slightly below their usual standard; their questions identified this and there was an instant apology. Their delivery policy could be more flexible. I had to wait a month to book a car as I don’t have the kind of job where I can accept delivery at work or take a week day off. Half day slot would be an improvement or Saturday options even better or given that I live within a mile of their head office, a collection option. This is why they are 4 stars rather than 5.
Within the first week of having the car we unfortunately got a bolt in one of the tyres. Their breakdown partner was great. Quick to answer, they sourced the new tyre and organised a time slot for the repair to happen at the property we were staying in on holiday. Slight delay of a day to get the tyre but we were free to get on with our break whilst someone else did all the phoning around and sorting and again, they were deeply apologetic that they didn’t have the correct tyre after hours to do it that evening. Haven’t done a car swap yet, but love the flexibility to try out different electric cars. We could get the car we wanted but looking to swap, the options look limited at the moment. Hopefully this will change by September as this is the only negative I can say at the moment about this company.
24 juli 2023
Antwoord van Onto
Good Afternoon Clare,
Thank you for leaving us this great review!
We’re glad to hear that everything went smoothly with your delivery and that you were happy with the communication you received around the delivery.
We’re sorry to hear that you found it difficult to find the time to get the car delivered. We do provide the option to deliver on Saturdays so we hope you’ll be able to make use of this in the future if you do decide to swap vehicles at any point. We’re always looking at ways to improve our service so your feedback will definitely be noted!
We’re also sorry to hear that you had a tyre issue with your vehicle but we’re thrilled to hear that our breakdown partner was able to assist you and solve the issue in an efficient manner!
Best Wishes,
The Onto Team
Antwoord van Onto
Thank you for your feedback!
We are so happy to hear that you are enjoying your subscription service with Onto and had a great experience with our customer service
We wish you a wonderful electric journey!
Best wishes,
The Onto team
Super
After a few frustrating phone calls and emails trying to get my account issues resolved I was contacted by an excellent agent who resolved my issue and understood my jokes! Thank you Amy for resolving everything so quickly.
I would recommend Onto as they offer a good range of cars which I find are very reasonably priced for what you get included in the subscription. I am a very happy customer!
3 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Hi Carl,
Many thanks for your 5 stars,
We again apologize for the initial issues, and we are so glad that Amy managed to rectify this, i shall be passing this lovely feedback to Amy.
Best Wishes,
The Onto Team.
I have been using Onto for a little…
I have been using Onto for a little period of time, and their customer service is first class!
Always good communication and always thoughtful people.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Thank your for the fantastic review.
We really appreciate the time you have taken to share your thoughts about our services and glad to hear that you are enjoying your journey.
We hope you continue to enjoy a smooth ride!
Best Wishes,
The Onto Team.
Good experience overall
Adam the delivery driver was great - friendly and communicative on ETA.
Car was in good condition upon arrival and Onto staff has been good to deal with.
2 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Thank you for sharing your thoughts about Onto.
It is fantastic to hear that you are enjoying the rides with you new EV, and that the communication has been great throughout.
We look forward to creating a long-lasting customer service relationship with you.
Best Wishes,
The Onto Team.
Overpriced, extra charged everywhere, won’t use again,
Had a Renault Zoe with Onto for 7 months. Due to the mileage requirements I was paying nearly £600 per month which allowed for 1000 miles. I covered roughly 6500 miles if not a little more in that time. On returning the car, they are charging for tyre wall damage on one tyre that would be soon due to be replaced. This is despite me challenging the charge and having over £100 in credit for add ons etc.
Not a good service and overpriced.
Won’t be using Onto again,
2 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Afternoon Michael,
Thank you for taking the time to leave us this review.
Upon delivery and collection of a vehicle multiple checks and photographs are taken of the vehicle which are then compiled into a report. When the vehicle is returned, it goes to a qualified assessor who then inspects the vehicle and provides us with an inspection report.
We reviewed all of these reports and found that the damage was not present on the delivery of the vehicle, however the damage was present when the vehicle was collected.As a result, this is why your dispute was rejected and why you were ultimately charged for the damage.
If you still disagree with the outcome of this then you may contest our decision with the BVRLA, who will conduct an impartial review of your case.
We’re sorry to hear that you felt that you didn’t have good service in regards to this and that you feel that our product is overpriced. We believe that we do offer competitive pricing however we appreciate your feedback and will pass this onto the appropriate channels.
Best Wishes,
The Onto Team
Antwoord van Onto
Good Afternoon Chris,
We really appreciate you leaving us this great review!
We’re thrilled that you’ve experienced excellent customer service!
We hope you’ll continue to enjoy your Onto Journey!
Best Wishes,
The Onto Team
Very quick & harsh in their treatment of customers
We have 2 cars currently with onto and pay a very large amount per month.
We recently moved bank accounts and there were some issues with the payment being taken (pre-authorised). Before we knew it onto we’re attempting to arrange collection on Monday and trying to take the collection fee from the bank.
Thankfully it’s all sorted now, but given how long/how much I am paying you for 2 x 2021 registered cars a little patience would have been appreciated!
Also worth noting that the mileage per month isn’t an average over the term. If you go above the miles in any given month they charge you the next (annoying).
1 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Hi Paul,
Thank you for your review,
We are really sorry for the issues you have faced with the subscription payments.
The contacts team usually send out email reminders when we are unable to capture the pre authorisation.
A agent has emailed you to collect more information in regards to the issue faced so we can investigate and fix any issues and prevent it from happening in the future.
We’re always aiming to deliver the best possible service and experience to all of our customers and are always striving to meet their expectations and needs, and we would like to appologise for any inconvenience this might have caused.
If you have any further questions, to reply to our lasted email, or call 03450 348 647. We’ll be happy to help!
Kind Regards,
The Onto Team
An excellent service
An excellent service! Convenient, effective, great cars, short wait times to contact customer services also.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning,
Thank you for leaving us this brilliant review!
We’re thrilled to hear that you’ve experienced excellent service!
We’re also glad to hear that you’ve enjoyed our cars and had short wait times whenever you’ve had to contact our customer service team!
Best Wishes,
The Onto Team
This company is a scam
This company is a scam. They will charge you randomly for damages that was already there. Don’t rent from them.
30 juli 2023
Review zonder uitnodiging
Antwoord van Onto
Good Morning,
Thank you for leaving us this review.
We’re sorry to hear your views on our company.
Upon delivery and collection of a vehicle multiple checks and photographs are taken of the vehicle which are then compiled into a report. When the vehicle is returned, it goes to a qualified assessor who then inspects the vehicle and provides us with an inspection report.
We reviewed all of these reports and found that the damage was not present on the delivery of the vehicle, however the damage was present when the vehicle was collected. As a result, this is why your dispute was rejected and why you were ultimately charged for the damage.
If you still disagree with the outcome of this then you may contest our decision with the BVRLA, who will conduct an impartial review of your case.
Best Wishes,
The Onto Team
Antwoord van Onto
Good Morning,
We really appreciate you taking the time to leave us this wonderful review!
We’re thrilled that you’ve found our customer service fantastic and that your car delivery was on time!
We hope you’ll continue to enjoy your Onto journey!
Best Wishes,
The Onto Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.