Onto Reviews 

I love the uncomplicatedness of the all-inclusive subscription

After 3 weeks with onto I would tell them this:
- Too expensive monthly fee looking at the car, mileage allowance and add-ons.
- £260 to deliver and return a car?! Ridiculous, specially you don't allow customers to drop off the car themselves and save that hefty figure.
- App does not always connect to car, and in app battery charge level does not represent a live figure.
- £90 for extra 250 miles or 50p per extra out of package mile!!! Totally absurd. Even hire or lease companies won't charge half that price (usually between 11p and 20p per extra mile).
- An experience that I wouldn't go for ever again.

Not the company they were if you asked me two years ago I couldn’t recommend them enough however as time goes on it’s less about the customer and more about the money.
Lots of problems with the monthly payments being taken and returned and taken again etc. keep reducing the service less miles less places to charge etc and keep putting the prices up final straw was getting a e-mail on a Thursday evening saying their was a problem with our payment I call them Friday and get told a member of the payments team will call me back either that day Friday or the next day Saturday still no call come Saturday so I call again to be told payment team don’t work Saturday and car has been booked for collection. Was a loyal customer for two years planning on exchanging for a different model will now be looking else where. Save yourself the headache and avoid these clowns.

I have been a client for 2 years. I needed a car for a new job I just had, so the delivery date was importent. The car arrived a month late, and I had to chase them to be sure at a certain point I would have the car. After that bad first impression, everything seemed fine : I liked the car and found it convenient to have everything included in the price I paid. Quickly they changed their prices (2 times while I was a client), I needed the car so I just had to pay (+£100 monthly). I twice had contraventions : they make you pay fees in addition for their administrative work (receiving an email and sending you one to let you know you have to pay a contravention), I found it very dishonest of them..
I once had a warning signal on the dashboard. When I called they gave me a rendezvous, I had to take a day off waiting for someone to come to see the car. Nobody ever came and I didn’t have any call about that. The worse was when I returned the car, I had moved closer to my job so I didn’t need to spend so much money to rent the car. The car was in a very good condition except for some minor scratches (I had a brand new car). We thought we would have to pay a huge amount of money (probably around £400) for that since it is always expensive to repaire it. We actually had to pay the maximum insurance excess of £1000 for the £2789 damages they claimed on the car. After 2 years of using a car of course it is not as new, they still can use it for renting… so be prepared for the return they will charge you the maximum. The last month was very very expensive (£1500 instead of the £500).
I would not recommend onto at all, too many downsides. No reasons to add fees to tickets you might have, nobody is actually coming for repairing the car when you need it and excessive charges when you return the car.

Onto delivered a vehicle which was not only not the agreed colour, but was also filthy inside; every crevice was littered with food residue and grime. Worst of all, the vehicle has clearly been smoked in and smells disgusting. Onto arranged a replacement vehicle, again , not in the colour I wanted and refuse to to replace the vehicle with another which I would be happy with.

We have several onto vehicles at work, I will now be looking elsewhere for our fleet needs. A real shame that onto have let themselves down.

Hi great customer experience today with Beth at the call centre.
Beth comes over really well, did what she said she was going to do and resolved my query. Very professional, would recommend
😁👍

Very easy to order and return car. Very professional company

Great company delivered my car with care.

I have to give thanks that i spoke with Bethany Squire , She was really helpful and tried everything she could to resolve my issue 10/10 customer service, much appreciated

Update:

Onto have been in touch regarding my review and to be fair I wanted to update to let any readers know that although I initially was really upset regarding my experience, they did get in touch to apologise and make good on original offers. Thank you Onto.
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I ordered a car via subscription on one of their offers for 15% off for 3 months. On the day of delivery they contacted me to say that they have a fault with the car and offered me another car at the same price. I thought OK they’ve honoured the original deal I’ve signed up for and made sure we got a car.
After the first month it all fell apart. I was billed the full price for the car in month 2. I queried this with about 3 different customer service reps and finally received a response that management will not be offering anymore discounts. I didn’t want anymore discounts just the one I signed up for as a new customer. To make matters more crazy, they are offering the current model I have at 20% off for three months on their app, but apparently I’m not worthy of that for some reason.
The worst customer service ever and mind boggling stupid logic on how to treat a new customer that would have probably stayed for years.
I will take my hard earned cash to a company that deserves it.
This isn’t great value for money and their comparisons re leasing don’t add up. Look elsewhere with lots of OEM’s offering their own leasing/rent options.

Spoke to Sonia whyte at onto and she was really helpful. She sorted out my car delivery and additional driver instantly which is something I had previously been struggling with. Many thanks Sonia ☺️

Professional, friendly team , so happy with my car.

Sami called me and i felt that he listed thoroughly before commenting and then taking action. I really appreciated his approach rather than just being quick to tell me he would just email me as many do. Thanks Sami.

Wayne, Penny and Bob were very helpful nd resolved the problem

Katerina was really helpful is resolving all our car troubles! Thank you :)

Sadly not the company they were 18 months ago. Refresh car turned up needing a service which i had to do in my own time. Another tyre replacement booked in wrong and i had to go back. Constant wrong and unclear billing followed by hasty refunds, impossible to keep track. Increasingly charges for everything despite not providing a good service themselves... £129 to return a car! Just not good value anymore.

The way Onto dealt with my problem is on another level of the customer service. I had the problem with my charger card and from I reported to receiving new card was not even 12 hours. The communication was on top level. I can not thank the team more. Great job. Well done.

I had a car on subscription for 5 months from Onto to fill the gap before my new car, from a different source, became available. The new car arrived unexpectedly and Sonia (customer support) guided me through the process to cancel the Onto car at VERY short and late notice.
I must also mention Sami (Escalations Executive) who agreed to my request and arranged the pick up date. Both of these staff turned an awkward situation for me into a great outcome.

I rang up gave some context got security out the way and after a nice chat my problems are solved. A follow up is promised and half an hour later I get a second call confirming the details. Got what I needed with little stress.

Excellent! Easy to set the subscription up and car delivered on time.