One Call Claims Reviews 

The agent I spoke to was amazingly helpful to sort out my issues. I didn’t know what to do however he patiently guided me to find a solution. Thank you. Best regards, Aloshias

Representative LR1 was polite and courteous when explaining the claims process.

My report of being hit by an at fault driver was dealt with professionally

Very helpful and courteous

Absolutely brilliant been very helpful shame about other people insurance slowing things down

Today is the first positive chat with one call. SO7 provided the information I requesred

I had excellent service from the guy with the username PS3. The communication was clear, understandable and he presented very mannerly and professional. He was able to alleviate any anxieties regarding the issue and was very reassuring. You have a great addition to your team. Thank you..

James has been a great help

This insurance company is literally the WORST I've ever used - and I will NOT be using again!
I have a Platinum policy and made a claim
Only to be told the didn't have a courtesy car for me (which I PAID for) which delayed my repair.
In the MEANTIME - beCAUSE of the fact my previous damage had left my truck LID insecure - it has NOW been vandalised and totally ripped OFF!
You CANNOT speak to anyone
When you do the staff couldn't care less!
They claim to have "Live Chat" - but it doesn't work
They don't give a toss about their customers and I'm FURIOUS!
Steer clear at ALL costs!

Kind and informative

TW5 was the operator I was dealing with my car claim.
The operator was very professional and efficient with the questions asked.
The operators telephone manner was exceptional.
I was more than happy with the call.

Very helpful when rang to report the accident also gave full explanation as to what would happen next, all paperwork sent promptly and clear information given

Helpful and friendly
When i got cut off they phoned me back with answers to my questions

The call handler was very polite and explained the process. One Call phoned me back quickly instead of me waiting on hold.

Whilst making an insurance claim with OneProtect /Onecall had helpful online chats with EW9, CO4, JT4 and especially Charlie B (sorry lost username).

Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a bigger hire to be delivered to me as the one I currently have is too small for my Hen weekend taking place next week. He eased the pressure of me worrying about having a car too small and the transition was informative, helpful and very polite. Very happy customer!!

Jo3 was very helpful explain everything to me in clear details ,good service.