One Call Claims Reviews 

The operative explained everything in great details with clear information about what happens next

I have spoken to seven of your employees and told them the true about the driver who was at my back and he knocked my car at the right side and I did explained to all of them how this incident happened because it wasn’t my fault. I told them I’m not doing any claim to my car insurance because when I came out to pick up both doors moulding that drive already went that why I didn’t see his car registration number. I have got my doors moulding fixed and I have paid for it. I was sh you all to have a good day.

Kind regards,
Madeleine Benguer Muyala Tambo

Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim! So thank you James!

Lexi was very polite and knowledgeable

Very helpful and clear explanation

Good communication and understanding

Very professional throughout and made to feel at ease. MC7 was very helpful.

Very happy with experience on the phone

Answers questions clearly and was able to deal with my request swiftly. All very smooth and painless.

MC7 Mason was very helpful and professional. He put my mind at ease through a stressful time. Thank you. Peter H.

Great service put mind at ease

The lad i spoke to was very professional and good phone communication. Can’t fault his service. I found it a bit of a mission getting to the right person. But once talking to the right person all was good. Thank you for helping me sort this out.

Nothing to do with your staff member (unless he was terribly ill informed) but seems your claims process isn't geared up to deal with claims where no other vehicle or party is involved. I can't believe this is an uncommon situation.

Clear concise information explained and collated.

Hayley was very helpful; I felt reassured and informed after the conversation.

call handler was efficient, helpful and had a pleasant manner.

I was assisted by Lucy today regarding two ongoing non-fault claims, having previously spoken with her in February.
Lucy is an absolute credit to One Call Claims. Her communication, attitude and genuine willingness to help were incredibly refreshing. I can honestly say that she is the most helpful and professional customer service representative I can ever remember dealing with at any company.
If the management team at One Call Claims reads this, please take note: you have an absolute diamond of an employee working for you. I sincerely hope you do everything possible to retain her and give her every opportunity to progress within the company, should she wish to develop her career further.
Thank you, Lucy, for your patience, professionalism and outstanding support.

if you want emails from ambulance chasing solicitors and trying to persuade you that you are injured carry on and use this company