O'Neills Reviews 1.008

The staff in the southampton branch are wonderful made my birthday complete thankyou ladies xxx

The item was ordered and received without any problem. Loved the t-shirt. Could not leave a (positive) review on the website. Tried using O'Bot - it is as stupid as the name suggests.

O' Neills system for international returns is a joke. I bought the wrong size for a couple of jerseys and assumed it would be straightforward to exchange for different sizes. This was not the case.
The shipping costs for international returns/exchanges from the EU is outrageously expensive as the return depot is located in Northern Ireland and no longer part of the EU.
I contacted customer service via email and via phone and they could not offer any reasonable alternative (e.g. allowing me to ship to their address within the Republic of Ireland which would significantly reduce shipping costs).

The customer service team are exceptional. I spoke to them twice and they were so friendly and understanding. My order arrived so quickly and the products are excellent.
Thank you!

No point in going here , my daughter was in Belfast store at 1935 to try on a t shirt for the person at the till to tell her the changing rooms are closed , even though there was 25 minutes left before store closed 😡Not Be BACK

Customer services listened and addressed my concerns in relation to the failed delivery of my parcel, they quickly resolved the issue for me. Great customer service.

Well this thieving fiasco continues. Another full week later I finally had DPD pick up my incorrect order to return. Great chat with the driver - he gave me the tracking number/ticket and off it went. I tracked the return and it successfully landed back at O'Neils on Wednesday 18th at 12:54. All the full details are on the DPD website. If anyone wants to check here's the tracking number: 045531687. I've contacted O'Neils again and finally got a response but the response was 'DPD said the collection failed as you advised the driver it had already been returned' hahaha - seriously????!!! Liars and thieves! Now when presented with this they aren't responding to any of my mails AGAIN.

Placed order on Sunday, it’s now Friday (5 working days later) and still hasn’t even been dispatched. No indication on website as to whether or not items are out of stock. Customer service chat bot not helpful at all. Doesn’t connect to advisor. Very poor, very slow.

Update 24/09/24

Thank you. I appreciate your reply, however on none of these items I have ordered does it say 7/10 working days. It did however say 1/5 working days. Item has now been shipped. Thank you.

10% first customer code doesn’t work, I bought what I needed as it’s club gear but there’s a problem with the code and you don’t actually get the discount

I left a review here a number of weeks ago recounting my experience of ordering athletics vests. When they arrived they did not resemble the order submitted. Not only did O’Neills not help me, my sales rep was rude and curt in response. I was asked to forward details to oneills customer service which I did. They didn’t have the decency to respond at all.

O'Neills fast tracked our order, beyond normal production times, so we could receive our competition gear in time to represent Ireland in the Netherlands, September 2024.
Highly recommended and much appreciated.

The quality of the football jersey was second to none..fit was true to size

This place is a joke.
Signed up to receive the first order discount as my daughter’s PE kit was going to cost in excess of £100 FOR 3 ITEMS. Signed up received the email, didn’t have my daughter’s school kit in. Waited for 3 weeks for it to come in stock, comes in stock, cannot use the discount code as it expires after 7 days. Spoke to customer service, no help at all this place is an overpriced joke!

1st time buying but the order was no use but found out after that I can't return to my local store (Belfast) and if i want to return I have to pay the costs so not worth the hassle at all. Wont be buying off O'Neills website again.

Easy to use best for international purchases definatly use again

Great quality sports wear. Excellent customer service team. Have purchased from them numerous times and they never disappoint.

First time buying from O’Neills, great experience! Price was keen and delivered within 48 hours! Genuinely impressed. I’ll be using them again….

This was my first time shopping with O’Neills online and I found the experience great. I found the site easy to use, and O’Neills great to deal with. We purchased cleats and pants for school. The pants are fantastic quality and are true to size, we will definitely be purchasing again. Her cleats are perfect, we got them a half size bigger than she normally takes.
Delivery by DPD was fast and professional as always.

Google searched a Monaghan away top, to buy. Got O'neils page as first result, clicked on it, it offers me to switch to US site... I'm based in UK, there is no way to opt out of switch though. After switching, I m redirected to main page, have to search for items again, and then it would not let me acually buy any tops, as it's american version.
Tried to contact customer service, to no effect.

Easy to order. Order delivered promptly