O'Neills Reviews 1.008

Fantastic customer service.

Carole was a great help from start to finish. My order arrived with one of the tops having a slight hole in, returned it and currently waiting for a new one. Very quick with responses.

Thank you again!

Great customer service. One contact and Stephen made sure everything worked out for my delivery. Thank you very much.

Recently ordered 2 pairs of Skechers kids shoes via their website after finding them to be one of the cheapest options. We're in Australia, so I was somewhat sceptical of a brand I wasn't familiar with. The shoes were roughly 30% cheaper than buying from Skechers direct.
The shoes turned up quicker than expected - 4 business days - and were exactly as described in new condition. Communication was good. Will use them again.

What a great experience! My friend and I did bottomless and Imogen looked after us extremely well. She was friendly and attentive, despite being very busy. My friend and I do bottomless frequently and we think we’ve found our favourite. The food was banging too, I had the fish finger sandwich. Well done guys what a great day xx

Amazing customer service, went above and beyond, and the quality of the kit is outstanding.
A*** support, thank you so much.

Terrible company to deal with.
If you want a refund forget it. You pay for the return yourself and still get no refund. Does not need to be personalised or numbered just the wrong club or product is enough to refuse you a refund. Im out 68 euro and nothing to show for it . Sizing is ridiculous a size small was like a xl. This being the only problem plus the poor quality of the shirt threads hanging out and so light comparing to previous ones. I would never order online of them again.

Had a pleasure meeting Daniel ! Loveliest guy I’ve had the encounter of meeting and being served by ! Made the night better !!!

Recently ordered 2 jerseys for my godsons birthday, I left it a bit late ordering and needed them fast,I e mailed customer service and Sarah e mailed me to say she would try but could not guarantee delivery for when I needed. However the jerseys were dispatched the following day. Thank you so much Sarah and O Neills

Quality has really gone downhill. I have given them the benefit of the doubt too many times and that is my fault. Latest two customer service experiences and quality are equally awful. Sizing is miles off what is stated on the website and even different to each other. I showed and proved this and they still tried to tell me nothing they could do until I quoted Irish consumer law and then suddenly it was fixed. Company’s know these laws and a company of this standing should not be dodging their responsibility regarding their products.

8 days to dispatch a small order of 2 items.

I ordered some shorts as a present and wanted them quickly. I had been told to ring the customer service line with the order number and they would help. I did that, the lady I spoke to was very helpful and said she would expedite the order. It arrived two days after the order was placed which was as promised.
The shorts were perfect, as described and the service was great.

Good quality product as usual but I recommend going up a size or 2 when buying the vests as they are different measurements than the jerseys.

Amazing experience dealing with O'Neill's. I ordered a kid's club jersey & it was made & dispatched very quickly. I was dealing with a lad called Ben, he was brilliant. Was extremely professional & a pleasure to deal with. Very straight forward process. Thanks again!!

Great customer service Dane went above and beyond to help me with a mistake on my daughters zip top.
Thank you so much for your excellent service and assistance.

Fantastic company. I needed an order urgently before my holiday and so i contacted their customer service department. I was hopeful yet realistic at the same time. They prioritised and dispatched my items quickly and everything somehow managed to arrive just on time. A special thank you to customer service agent Ben, who was so helpful in getting that done. I am extremely grateful for the fast and reliable service and again thank you Ben for all your help, you were a pleasure to deal with.

Brilliant customer service! Dane was so helpful, polite and responded very to quickly. He went above and beyond to sort out the issue. I would definitely order again from O’Neills because I know if there is a problem it will be resolved.

Received a faulty product and after dealing with customer service for more than a week O'Neills want me to pay for the return of the faulty product to their Online Returns Department. Never have I experience that as a customer you are asked to pay for the shipping cost of returning a faulty product! How can O'Neills sending a faulty product be my responsibility? And at my cost?

I just want to highly thank Carole in customer service for getting a half & half jersey delivered in time for a groom for his wedding (I left it as a late addition) and it went down so well with guests from both sides on the day , which could nt have happened without all the time and effort Carole gave to my last minute rush!

Had a problem sourcing a particular item. Emailed ONeills and a lovely young woman (Sarah) phoned me and within minutes the item I wanted was despatched. Thanks also to Shauna,
Where would I get a better service. Delighted.