Peloton (United Kingdom) Reviews 

Great Service, incredible product.

We purchased a bike and the delivery team was supposed to install and check the bike .They installed it and the 1st time we used it there was a loud squeaky sound.We call Peloton and they advise that the earliest they could get somebody round to check what the issue was 3.5 weeks later.In the end we decided to return the bike.Very disappointed with the level after care service for such an expensive product with all those slick ads.

Demanding video removal....... Theo

Great service with delivery, set up.

Hardware works really well.

Love the classes and app

Went for the rental option rather than buying. Process was excellent from ordering through to delivery and installation.
Set up was simple and use is easy.
The equipment itself is really high quality and the class options mean there is something for everyone.
Getting some exercise is critical in my personal battle with Parkinson's Disease and so far the Peloton is the perfect fit.

The people and the app is amazing! Not being at the mercy of a gym timetable has been so liberating as a mum of 2 toddlers!

Peloton Apparel now charges a £7 fee for returning items via Royal Mail and has significantly complicated the returns process. Previously, customers could easily access a dedicated returns portal directly from the website. Now, however, you must email customer support to obtain the necessary return instructions—a cumbersome and time-consuming procedure. This change seems designed to discourage customers from returning products.

Returns: Peloton charge £7 for you to make a return, this is in addition to paying the postage for your return and you don not get the postage they paid refunded. So you pay ALL postage costs for delivery and return and an additional £7 for the joy of buying something that was such poor quality it was not worth keeping. Disgusting exploitation of consumers. Will check if this is even legat.

Good delivery , all in time , easy set up

I bought a bike+ second hand start of 2024 and it’s been amazing so far! Recently the screen has started malfunctioning and I’m unable to start certain classes, scroll or play from a stack. I phoned customer support and they’ve basically advised it would require a new screen worth £700 and due to the bike being registered in 2021 there’s obviously no warranty left on it! Such a shame for a piece of equipment worth nearly £2.5K the screen just stops working properly and the only thing to do is spend a further £700 to replace the screen, not good!!!

Really enjoying the variety of classes and the fact that the whole family can get involved. Excellent quality bike! Would definitely recommend to everyone

Incredible range of exciting classes and exercise opportunities that go way beyond the bike. A real joy to explore and seek to prioritise health and wellbeing.

They have cancelled UFC and support Biden.

They are toast

Amazing experience! Best decision I’ve ever made to invest in Peloton.

Great service

I have got to say that I have been an avid user of my peloton over the past 2.5 years. I was absolutely gutted when the knob on my seat broke and I could not use my Peloton. Having read reviews in the past it was quite negative about the customer service.

From my experience it could not have been better. Within 6 working days I had a completely new frame delivered and fitted. There was no argument about getting the frame and genuinely really impressed in terms of the service. It is very easy to be negative but genuinely thought this was great service.

Really impressed by the kit, platform and team. Loving it so far.

My bike touchscreen broke. These things happen. I ordered a new screen. However, the replacement screen had an issue in that it could not see any wifi signal, even though I have 3 to choose from. Onto Peloton customer service where I am told I need to have yet another screen sent out, it may take another 5 and 7 days to get it to me and they will have the (broken) replacement screen collected. I expressed how unhappy I was and that I would like to speak with a manager. This call was promised yesterday and has not materialised. I was even more annoyed today when I received a message saying their courier had tried to collect the screen which doesn't see wi-fi, but couldn't because nobody was at home. I have been at home all day specifically waiting for this thing to be collected. Strike 2 for Peloton. Yet again I go online, go through the chat bots and yet again ask for a call because I want to speak with a human being. My phone number is checked and I am assured a manager will call me - surprise, surprise almost the end of the working day and no call has been received, for the 2nd day running. I can only conclude 2 things from this. 1, Peloton tell you lies when they say they are listening to you and will call you. 2. It may be time to get a Wattbike. Honestly, if you expect customer service Peloton is not the partner for you.

I love love love the Peloton and the amount of classes.
I hated hated hated the delivery service and the customer service from the Peloton service team. It was one incorrect bit of information after another. It made me question buying the bike altogther.

I‘m thoroughly enjoying Peleton. I’m currently renting the bike which is really good and the spin classes are fantastic.

My only quibble is that the yoga and Pilates instructors need to be more specific with every single command as when the screen is on the bike you cannot see it from the mat. I‘m an experienced yoga student and I’ve found myself on the wrong side or in the wrong position as the moves have not been verbally cued properly.

I love the breadth of classes on offer and can’t wait to explore further.