Onestop cleaning solutions Reviews 

237
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic service and great results from this week's carpet clean - very happy and will definitely use Onestop Cleaning Solutions again! Thank you.

Beoordeeld met 5 van de 5 sterren

Very good service Lounge carpet and sofa looks so much cleaner and fresher looking. Would highly recommend this company.

Beoordeeld met 5 van de 5 sterren

Easy to book through Facebook. Able to chose date and time that suited me. Good communication before appointment to clarify details of what required cleaning and cost. Excellent service on the day. 10... Toon meer

Beoordeeld met 5 van de 5 sterren

We’ve had our carpets cleaned a few times before, but they have never come up as good as they did with One Stop Cleaning! The difference was noticeable straight away — they looked fresher, brighter,... Toon meer

Bedrijfsgegevens

  1. Tapijtreinigingsbedrijf
  2. ook in
  3. Reinigingsbedrijf voor meubelbekleding
  4. Schoonmaakdienst

Geschreven door het bedrijf

We are OneStop Cleaning Solutions for all your carpet cleaning, upholstery cleaning and Oven cleaning in St Neots and surrounding areas. At OneStop we use the best equipment on the market to guarantee a professional clean first time. The products we use are not only safe, they will leave your carpets looking and smelling great. Oven Cleaning we use the best equipment on the market to get the best end results. The most popular system for cleaning carpets is called hot water extraction (Steam Cleaning) but we can also dry clean carpets for a faster drying time. One of the services we offer is end of tenancy carpet cleaning. Most, if not all, landlords will expect the carpets to be professionally cleaned before your deposit is returned. We will provide you with a receipt for your landlord upon completion. Our promise to our customers is simple, we will always take care of your carpets within your home and treat your home with respect. We also offer commercial carpet cleaning and will even provide a free demo which will let you see the before and after. This way you can see the difference before you commit to the work being carried out. Commercial prices will depend on the size of the area to be cleaned, we will arrange a site visit for a complete price.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

237 reviews

5 sterren
4 sterren
3 sterren
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4,8

Alle reviews

(237)

26 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

**Bad Review / Formal Complaint**



**Bad Review / Formal Complaint**

I found this company on Facebook and, based on the photos they posted, I was expecting high-quality results. Unfortunately, my experience was the complete opposite. There is absolutely **no difference** in my carpet after the cleaning. My family came home and immediately asked why the carpets looked exactly the same.

The man who came to do the job walked upstairs with his shoes on, even though it was raining outside, and didn’t ask whether he should remove them. He cleaned my **four bedrooms in about seven minutes each**, which shows he didn’t put any real effort into the work at all. It felt rushed, careless, and unprofessional.

I paid in cash, and honestly, I don’t see the point in paying for a service that delivered **no results whatsoever**. I am extremely disappointed and will **never use this company again**.

I want to make a formal complaint, as this service was unacceptable.

19 november 2025
Review zonder uitnodiging
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Antwoord van Onestop cleaning solutions

We acknowledge that on this occasion our technician did not wear overshoes, and we offer our sincere apologies for this deviation from our standard procedures. In recognition of this, a goodwill gesture of £25 was initially extended.

Subsequently, you provided photographs alleging the presence of muddy footprints on the stairs. Following a comprehensive review of the recorded footage from the visit, we can confirm that no such marks were present during or immediately after our technician’s attendance at the property. As the original goodwill offer was made solely in relation to the overshoe oversight, and not in connection with any additional allegations, this offer has since been withdrawn.

For clarity, our service is carried out using a high-powered, professional carpet-cleaning system. The efficiency of this equipment enables our operatives to complete the cleaning process within a shorter time frame while maintaining the required professional standard. A reduced duration of work does not, in any way, indicate a reduction in the quality of the service delivered.

At the conclusion of every appointment, customers are asked to confirm their satisfaction with the work completed. We encourage any concerns to be raised at that stage so they may be addressed promptly and appropriately.

While our process is effective in removing dirt and bacteria from deep within the carpet fibres, it is important to note that complete stain removal cannot be guaranteed, as certain stains may require specialist treatment outside the scope of a standard clean.

Based on our evidence available, we do not consider the allegations made to accurately reflect the service provided. Accordingly, and in view of the discrepancies identified, we have submitted a formal report to Trustpilot requesting a review of the claim.

We remain fully committed to transparency, fairness, and the consistent delivery of high-quality service, as evidenced by the positive feedback we receive from our customers.

Beoordeeld met 5 van de 5 sterren

Does surest job

Was with me over 2 hours cleaning my over, grill & hob! Looks so clean I won’t be using it for the forceable future. Great guy, hardworking.

12 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A really efficient service

A really efficient service.
Dave was really helpful from the first contact. We got a price and date in the diary for the clean.
The clean was professional and done to a high standard. I’d recommend Onestop Cleaning Solutions to anyone

6 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m am super impressed with this…

I’m am super impressed with this company! My oven was literally a mess! Over years had been neglected but wow with an hour and half he has restored it to its former glory! Thank you so much I’ve now booked for my carpets to be cleaned

28 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Video recorded me without my permission in my own home! Disappointing service and will charge more than quoted

Booked an appointment with this company. They have previously cleaned my carpets and changed the quote significantly as they said the rooms were bigger than they thought. Ok, fair enough happy to pay a little extra if that is what you are telling me. Today the carpet cleaning operator called to say he had two appointments booked for 9am and asked what time my appointment was for…clearly he had two appointments booked. He arrived and ask me if I was the lady who sent him photos of the marks the dog had made. I said no, I’m not that lady! He then went around the house and quoted me significantly more than quoted via the website. I told him I could not afford to pay double the new quoted amount. And he said if you’re not happy I don't need to do the work…clearly…he had another appointment! He was rude and arrogant with zero customer service skills. I will NEVER use this company again and if you have sense you won’t either. The technician did not leave politely as suggested he did not say goodbye. I also have camera which show a very different version of your technicians opinion, your response says it all to be honest! And to be clear I did ask for three carpets to be cleaned and after he asked if I wanted the other rooms cleaned too, I asked the additional cost. Also if you are video recording me in my own home without permission or notification, I’m sure you sure you have breached my privacy! You CANNOT video someone in a private space without their permission.

27 oktober 2025
Review zonder uitnodiging
Logo Onestop cleaning solutions

Antwoord van Onestop cleaning solutions

Hi Karen,

With reference to your unfair and factually incorrect review, I’d like to clarify what actually happened.

Firstly, we did not have two appointments booked for 9:00 AM — there was only a minor confusion as to whether your appointment was at 9:00 or 9:30.

When we arrived at your property, you showed us the areas you wanted cleaned. You had booked three rooms and one flight of stairs of average size. However, you actually requested cleaning for four bedrooms, one landing, one staircase, and one very large lounge. All of these rooms were considerably larger than average — in fact, at least twice the typical size at least.

We therefore provided an updated quote to reflect the additional work and size of the rooms. You responded that you couldn’t afford the revised price due to personal circumstances and asked us to quote for just two rooms, the living room, and the stairs instead. Our technician did so politely and explained the difference in cost. It was clear you were unhappy with the revised price, which is, of course, entirely your choice.

You also mentioned you had used our service before — which is true — and we appreciate that you rebooked with us based on your previous positive experience.

For transparency, our technician was wearing a body camera for safety and quality assurance purposes. The footage clearly shows that the technician was polite and professional at all times, and that you ended the visit by saying, “That’s okay, I’ll just leave a negative review for your company.”

We have also reported your review to Trustpilot as we believe it is inaccurate, and we can provide evidence supporting this.

We’re confident that anyone reading your comments — alongside our many positive reviews — will see the situation for what it truly was.

Kind regards,
The OneStop Cleaning Solutions Team

Beoordeeld met 5 van de 5 sterren

Great service

Good service, very affordable, friendly. In and out very quickly, no mess, no disruption. Would highly recommend. Thank you

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A quality service carpet clean

A quality service carpet clean. Dave was very pleasant and professional. He was a pleasure to have in the house and will definitely be booking in for oven cleaning very soon. Would highly recommend 👍🏼

9 mei 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Would highly recommend

Would highly recommend. Quick and efficient and carpets so much better. They were quite heavily stained in a few areas that you can still slightly see but overall great

30 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Dave did a great job cleaning our oven - he was very thorough and we thought the cost was very reasonable considering the amount of time he spent on it.

29 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We’ve had our carpets cleaned a few…

We’ve had our carpets cleaned a few times before, but they have never come up as good as they did with One Stop Cleaning! The difference was noticeable straight away — they looked fresher, brighter, and felt so much cleaner. Dave was professional, friendly, and clearly took pride in his work. I just found out he also does oven cleaning too, which is a bonus.
We couldn’t be happier with the results and will definitely be using One Stop Cleaning again in the future. Highly recommend.

25 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sparkling Oven

Dave made a fantastic job of cleaning my Bosch double oven. It's come up like new. I can thoroughly recommend One Stop Cleaning Solutions.

17 april 2025
Review zonder uitnodiging
Logo Onestop cleaning solutions

Antwoord van Onestop cleaning solutions

Thank you happy to help .

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