Having had appalling service from a different provider, recommended to me by a company formations business that had left me struggling to file and leaving me late with a fine, OnlineFilings stepped in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Online filing was very confusing and had to do it back & forth from company house to gov.uk one login & yet could not submit after trying 6 times. Thanks to Hugo who called today with excellent cust... Toon meer
Bedrijf heeft geantwoord
Identify client needs and capability Sophie supported me at every step, and used her experience to support me at my level without opinion. Building my self confidence while keeping the project mo... Toon meer
Bedrijf heeft geantwoord
Getting more complex, in fact the final verification using pre authenticated code was easiest. More daunting is Driving licence ID & especially Face ID. Apple iOS face recognition is BY FAR the BEST... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contactgegevens
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, Verenigd Koninkrijk
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4,3
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great customer service
Great customer service , Very polite & Very helpful.
11 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi there,
Thank you for your lovely 5-star review.
We’re really pleased to hear you found our team polite, helpful, and that you received great customer service. Rest assured, we’ll pass your kind words on to the team.
We really appreciate you taking the time to share your feedback!
– The Online Filings Team
Quick and easy and prompt
Quick and easy and prompt. Very grateful to get it sorted so efficiently. Thank you.
10 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Pippa,
Thank you so much for your lovely feedback.
We’re delighted to hear that you found the process quick, easy, and efficient, and that we were able to get everything sorted promptly for you.
We really appreciate you taking the time to share your experience with us. It was a pleasure assisting you, and we wish you all the best.
- The Online Filings Team
Easy to do eventually
Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward
9 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Sandra,
Thank you for your kind feedback and for sharing your experience with us. We’re pleased to hear that, once you received the required number, you found the process straightforward.
We’re always aiming to provide a 5-star experience, so we’d love to understand what we could have done better to earn that final star from you. We’ve contacted you via Trustpilot to invite you to share more details, or you can reach us directly at support@onlinefilings.com.
Your feedback helps us understand where we can improve and provide an even better experience for our customers.
Thank you again for choosing Online Filings!
Was very easy and informative
Was very easy and informative
10 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Samar,
We appreciate you taking the time to share your feedback.
Knowing you found the process both easy and informative is really amazing. We aim to provide clear guidance throughout, so you can complete your filings with confidence.
Thanks again for choosing Online Filings and for putting your trust in us. It is appreciated.
- The Online Filings Team
It’s was straight forward process
It’s was straight forward process
8 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Frank,
Thank you for sharing your experience with us.
We’re pleased to know you found the process straightforward. Making things simple and easy to navigate is something we always strive for.
Appreciate you choosing us.
- The Online Filings team.
Do not ever use them
I have to say I’m extremely disappointed with the service.
On top of the £50 I would have paid by going directly through the Government/Companies House route, I’ve been charged an additional £33 platform fee and a further £49 for changing the directors. That’s an extra £82 for what is advertised as an "easy to use" service.
Unfortunately, my experience has been the complete opposite. Customer service is virtually non-existent. The live chat says someone will get back to you within 24 hours, and the helpline only allows you to log a call and wait up to 48 hours for a callback.
Considering the additional fees charged, I would have expected a much higher level of support. Instead, I’ve paid significantly more and still can’t get hold of anyone when I need assistance.
Had I gone directly through Companies House, I may have had to wait on hold, but at least I would have been able to speak to someone and get an answer.
With the filing deadline approaching quickly, this lack of support is incredibly frustrating. Overall, this has been a complete waste of time and a very poor customer experience.
Also in their reply below they are saying they reached back to me same day which is also not true, I've got response from them after deadline was passed. Next year I am definitely going directly to Companies House as this service is not worth the money.
7 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Inese,
Thank you for sharing your feedback. We're very sorry to hear how frustrated you are, especially with your filing deadline approaching.
We want to assure you that your two orders are actively being worked on. Our team has been trying to connect with you to resolve this. After you reached out via live chat on Friday, August 7th, we followed up with an email that same day. We also returned your call and left a voicemail when we weren't able to reach you.
Online Filings is a private service, separate from Companies House and GOV.UK. Our fees cover the use of our platform and our team's assistance in preparing and submitting your filings. We completely understand that encountering hurdles during this process is stressful, and we want to ensure you get the support you paid for.
We would love to help you bring your outstanding filings to a successful conclusion before your deadline. We're sorry that your experience so far has not met your expectations. Please rest assured that our team remains committed to turning this experience around for you.
We remain happy to assist you via email or phone and encourage you to get in touch so we can continue working with you towards a resolution. We hope to have the opportunity to resolve this for you and leave you with a much more positive experience of Online Filings.
Thank you again for your feedback.
- The Online Filings team
Mixed experiences
The system did not accept the submissions i made at various stages however the help received from the helpline was very good
7 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Richard,
Thank you for taking the time to share your honest feedback.
We’re sorry to hear you experienced issues with the system. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
Ensuring a smooth and user-friendly experience is very important to us, and we’ll make sure to share your comments with our team as we continue to improve our platform.
At the same time, we’re pleased our helpline team was able to provide good assistance when you needed it. Your feedback is valuable to us.
Should you need any further assistance, please feel free to reach out to our team.
- The Online Filings Team
It was a lovely and seamless…
It was a lovely and seamless experience. Keep it up.
19 mei 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Okhai,
Thank you, really appreciate you taking the time to leave this.
Lovely words to read, and we’re really glad the you had a seamless experience using our services. We’re always working to make the process as simple and stress-free as possible, so your feedback is very encouraging.
Thanks again for choosing Online Filings, and we hope to assist you again in the future.
- The Online Filings Team
Very helpful
4 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Ross,
Thank you for taking the time to share your feedback.
We really appreciate your kind words and are pleased to know you found your experience with Online Filings helpful.
Thanks again for choosing Online Filings and for your review.
- The Online Filings Team
Great service
Great service, self explanatory and very easy.
2 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Shirley,
We really appreciate you sharing your experience with us.
Knowing you found the service clear, easy to understand and straightforward to use is exactly what we aim for. We’re delighted that everything felt so simple from your perspective.
We’ll be here next time you need to file.
- The Online Filings team
It was painless this time
It was painless this time
Previously a pain
4 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Lorraine,
Thank you for your feedback.
We’re pleased to know the process felt much easier for you this time around. We’re always working to make things as straightforward and hassle-free as possible, so we really value your feedback.
Thanks again for choosing Online Filings and for the 5 stars. We really appreciate your support.
- The Online Filings Team
Antwoord van OnlineFilings™
Hi Adeshina,
Thank you for taking the time to leave us a review.
It’s great to hear you received a quick response. We always aim to provide prompt and helpful support, so it’s lovely to know you had a positive experience.
If you ever need anything else, we’re always here to help.
- The Online Filings team.
Quick call back
They called me back promptly and Sophie was really helpful, resolved my issue very quickly and offered to file the application for me.
Thank you Sophie!
4 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Gabbi,
Thank you for your review and for the 5 stars.
It’s wonderful to hear that Sophie was able to get back to you so promptly and resolve your issue quickly. We’ll be sure to share your kind words with her, as we know she’ll really appreciate them.
Thanks again for your feedback, and we hope to assist you again soon.
- The Online Filings team
Very misleading and borderline illegal!!!
Very misleading trying say legal obligation as they are hmrc. Try charging £96. Says £50 companies house fee's to do what claiming. It's free and takes 2 minutes. Going through businesses on companies house and technically scamming. If was clear its free to do yourself but will do for fee, I'd call it a service. Technically legal but shouldn't be as lying. Especially saying £50 companies house fee to make a company dormant! Even advertising 5 star excellent on trust pilot. Id be interested to know if 5 star reviews are genuine. Loads of 5 and 1's. Very little in-between you'd expect from genuine experiences.
4 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hello Benj,
We appreciate you taking the time to share your concerns. However, as you did not purchase the service, we would like to clarify what the service and its associated fees cover.
Online Filings is a private service provider and is not affiliated with Companies House or HMRC. Our "Make your Company Dormant" service is not simply a request to change the company's SIC code. It includes the preparation and filing of a Confirmation Statement with Companies House to report the change in the company's activities. The £50 Companies House fee included in the service is the statutory filing fee for the Confirmation Statement, rather than a fee for changing the SIC code itself.
It is possible to make certain changes directly through Companies House without using a third-party service. Customers are always free to do this themselves. Our service is intended for those who prefer assistance with preparing the required information and completing the filing process.
We aim to make the distinction between our service fee and statutory Companies House fees clear before a service is purchased, so customers can make an informed decision.
We hope this clarifies the reason for the charge and the service being offered. We wish you all the best with managing your company.
- The Online Filings team
Easy and practical to use
1 augustus 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Rich,
It’s great to hear you found the service easy and practical to use. We put a lot of focus into making the filing process as straightforward and accessible as possible, so it’s lovely to know the experience worked well for you.
We really appreciate you taking the time to share your experience and for the 5 stars. We’ll be here if you ever need a hand again in the future.
- The Online Filings team
Antwoord van OnlineFilings™
Hi Mick,
Thanks for taking the time to leave us a review.
We’re pleased to hear you found our service effective and that we delivered on what we promised. We really appreciate your honest feedback, as well as your recognition of the value our service provides.
Thanks again for choosing Online Filings, and we look forward to helping again whenever you need us.
- The Online Filings team
Great and smooth process for when you…
Great and smooth process for when you don’t have a dedicated accountant
30 juli 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Andy,
Thank you for your feedback, we really appreciate it.
Really happy to hear you found the process smooth and straightforward, especially when managing your company filings without a dedicated accountant.
We will be here to assist next time you need.
Thanks again and take care!
- The Online Filings team.
The experience was good
The experience was good, although it was a bit tricky to me at first.
26 juni 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Josephine,
Thank you for taking the time to share your experience with us.
We’re pleased to know you had a good experience overall. We also appreciate your feedback about the process feeling a little tricky at first, as we’re always looking for ways to make things clearer and easier to navigate.
Thanks again for choosing Online Filings and for your feedback. We really appreciate your support.
- The Online Filings Team
Hugo was very professional and helped.
Hugo was very professional and helped me to complete the filling of my company statement. I wanted to do it on my own, but later I discovered thta I tried it and it was not successful. For example my company personal code would not accept the 11 digits, which looked odd. Hugo proposed to do it with me and I had to give him these 2 digits remaining that was accepted from his end. Therefore, I could complete the rest of the filling easily. He was very helpful and polite!
31 juli 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Mamadou,
Thanks for taking the time to leave us such a detailed review.
We’re really pleased to hear Hugo was able to assist you with completing your company statement and help resolve the issue you were having with the company personal code. It’s great to know that his support made it easier for you to complete the rest of the filing.
We will make sure Hugo sees your kind words. He’ll be very pleased to hear this.
If you ever need us again, just give us a shout and we’ll be happy to help.
- The Online Filings team
Almost instantly dealt with my enquiry
Almost instantly dealt with my enquiry. Well done Victor!
31 juli 2026
Review zonder uitnodiging
Antwoord van OnlineFilings™
Hi Simon,
Thanks for taking the time to leave us a review.
We’re really pleased to hear Victor was able to assist you quickly and that you had a good experience with our support team.
We’ll be sure to pass on your kind words to him. He’ll really appreciate it!
Thanks again for choosing Online Filings and for the 5 stars. We really appreciate your support.
- The Online Filings Team
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