I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time ordering and Evri delivered to the wrong address. Only curls customer service was exceptional, especially considering it was the weekend. I found my order in the end on someone else’s doors... Toon meer
Bedrijf heeft geantwoord
Ordered blue satin lined beanie with pompom on Wednesday pm.It arrived today, Saturday. Lovely soft fabric and satin smooth lining that will not squish my curls. At the age of 73 I have finally got to... Toon meer
Bedrijf heeft geantwoord
Sadly still waiting for my order. Can't speak to a human! AI generated customer service no help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.
Contactgegevens
PO Box 73637, SW14 9DA, London, Verenigd Koninkrijk
- hello@onlycurls.com
- onlycurls.com
4,1
Goed
856 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Only Curls
Yay! We're so pleased you love the products 💕 We're always here if you need any tips, tricks or just general advice. Our amazing customer service team are always ready and happy to help.
Thank you for being part of our curl community, we appreciate your support ☺️
Itchy Sculp!
Itchy Sculp!
Do not use this product if you struggle with sensitive skin. I have eczema and sensitive skin but never had a sculp issue till using your product. My sculp has been extremely itchy and I am now unable to use it. I bought the full size products, used them three times and started to get very itchy sculp. I then bought E45 shampoo to see if I can ease the itch, it helped but didnt take it completely away. I then decided to try only curls again to make sure its your product and my sculp has been insanely itchy again. You need to add a warning label to your product because I see im not the only one who had this issue.
28 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
We’re really sorry to hear about your experience and the discomfort this has caused. We completely understand how upsetting scalp irritation can be, especially if you already have sensitive skin or eczema. While many customers use our products without issue, everyone’s scalp and skin can react differently to certain ingredients.
Please do email us at hello@onlycurls.com with your order details so we can help you directly and arrange a return or exchange for you. We’d really like the chance to look into this further and make things right 💕
Absolutely great products
Absolutely great products. I have used all the products and have the Beanie and microfiber towel Ive been using Only Curls for years now and even took out the children's products for my granddaughter in Canada. Whenever Ive asked a question or had a problem the customer services and Lizzie have gone above and beyond to help
Great company
21 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you so much for your feedback! We’re so grateful for your support over the years and love that your granddaughter is enjoying the Little Curls range too!
It means a lot to hear such kind words about your experiences with the products and any communications with our team 💕 Thank you for being such a valued part of the Only Curls community ✨🥰
I wish this Company to succeed because…
I wish this Company to succeed because of the care they bring to their customer service and the attention to pricing so that it remains affordable. The products themselves are efficient and non-aggressive. The moisture is amazing and keeps. Little treats are also appreciated!
I don't usually use gels because my hair never did well with gels. They tighten my curls as I prefer mine supple. However, this is manageable with the use of scrunchies as advised by the team @ Curls or just with the hands as it important to use the whole combination together. The moisture is amazing and lasting. The hair is soft, frizz free and nourished.
It does exactly what it is to do: it is the answer to unruly curly hair. It comes in a nice design and in a well presented box. I is a pleasure to offer to family and friends and loving the feeback 🧡
Thank you Curls 😊 I wish you well 😊
Justine
28 maart 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you so much, Justine💕 This is so lovely to read! We’re so happy you’re enjoying the products ✨
It means a lot to hear your kind words about our customer service and pricing too. And we love that you’re sharing Only Curls with friends and family. Thank you so much for your support and encouragement, we're so pleased to have you part of our curl community 🥰
So disappointed in these products
So disappointed in these products. Do not give soft bouncy curls but make the hair bone dry and frizzy. And they build up on the hair and are hard to wash out. They feel runny and cheap. What a waste of money 😔
12 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
We’re really sorry for your disappointment here, the products usually get great reviews but we appreciate all curls are unique. We'd really to help offer tips and advice to get you some better results here. Usually a few small tweaks in application can make a big difference, we're hopeful we can help you here. Please reach out to us via email at hello@onlycurls.com or DM to help further, we're always happy exchange anything not quite working out 💕
Disappointed
Disappointed! Bought the magic detangler for kids. Expensive product but it just seems to make my daughter’s hair very sticky and even harder if anything to brush! I bought it to try and make morning brushing easier not harder now I’m stuck with a product I won’t use
29 april 2026
Review zonder uitnodiging
Antwoord van Only Curls
We're really sorry to hear you didn't get the results you hoped for! We'd really love to help with some advice here, usually a few small tweaks can make a big difference to the results. If you email us at (hello@onlycurls.com) with your order details, we’ll be more than happy to help and exchange anything not working out. We'd never want to leave you disappointed with a product ☺️
Only Curls is a thumbs up 👍
I absolutely love Only Curls. Their products are fantastic and great for my curly hair which can be unruly and unpredictable. My daughter uses Only Curls also and she’s very happy. The comb and hair towel are recent purchases and they are great.
Customer Service is lovely too. So friendly!
2 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you so much for this lovely feedback! We love that Only Curls is a favourite for both you and your daughter-that’s so special!😍
We’re really glad the products are helping tame your curls and that you’re also enjoying the comb and towel ✨ And thank you for the kind words about our customer service, it means a lot 🥰
Great products and customer service
Not only are the Only Curls products the best I’ve ever found for my hair but the company also has a great approach to customer service. Thank you Only Curls!
2 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Ahh this is so lovely to hear, thank you so much!
We’re really glad our products have become a favourite for your hair, and it means a lot that you’ve also had a great experience with our customer service ✨ We truly appreciate you taking the time to share this and being part of our curl community 🥰
I love these products
I have been using Only Curls products for several years and love them. The team are brilliant too - so quick at dealing with any queries or delivery issues.
3 april 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you so much for your lovely words and for supporting us for several years, it means so much to us 💕
We’re so happy to hear you love the products and that our team has been helpful when you've needed us ✨
Where do I even start…
Where do I even start. The girls who offer support day in and day out, the products, the service, everything is absolutely incredible. I’m complimented daily on my hair and it’s given me so much confidence thanks to only curls! I would highly recommend it to anyone! I’ve used the products for a couple of years now and would not use anything else.
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
This has absolutely made our day 💕 Thank you so much for your kind words and for being part of our curly community!
We’re so happy to hear your curls are bringing you confidence and daily compliments, that’s exactly what we hope for. We’ll always be here to support you and your curl journey ✨
The products really work!,
Fantastic products and customer service. After 10yrs battling with my thinning curls, I’ve found products that actually do what they say. This is the best my hair has been in a very long time. Thank you! x
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
This means so much to us, thank you💖 We’re SO happy to hear your curls are in their best shape after such a long journey trying to find the right fit.
We feel proud to make products that genuinely support curls and help them thrive. We really appreciate you taking the time to share this, and we’re so glad you’re seeing such great results ✨
Fab customer service
I have tried a few of their products, some have worked and some haven't. I don't think that's a fault of the products though, as hair types are so different not one product fits all hair types though.
What I will say is their customer service is 1st class. That on its own deserves 5 stars.
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you for your honest feedback 💕 You’re absolutely right! Curl types are so individual, and we completely appreciate products work different for different people - we really appreciate you recognising that.
We’re especially happy to hear our customer service has made a 5-star impression ✨ You know where to find us if you need anything x
Love Love Love 🔥🔥🔥🔥
Love Love Love 🔥🔥🔥🔥
Amazing products, fantastic customer service. A beautiful group of ladies who can't help you enough. Highly recommend 🥰🥰🥰
29 maart 2026
Review zonder uitnodiging
Antwoord van Only Curls
We LOVE this energy 💕🔥
Thank you so much for your kind words! We’re so happy you feel supported by both our products and our team, it truly means the world to us 🥰
Amazing customer service
I love Only Curls! I started using the products 2yrs ago after years of straightening my hair and the condition is so much better since using the products. The customer service has been fab, the staff I've had contact with have been so helpful in helping me with any queries I have had. Best customer service I've had from a company in years
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you so much for your kind words! ❤️
It’s wonderful to hear your hair condition has improved so much over the last 2 years and that our team has been able to support you along the way. We really appreciate your loyalty, so glad to have you part of our curly community ✨
Love these products
Love these products! They are so good for curly hair and have really helped in supporting my journey to loving my curls!
The customer service team are amazing and very responsive- would not go anywhere else x
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you for such a lovely review 💕 We’re so happy our products are supporting your curl journey and helping you love your natural texture more and more!
We really appreciate your kind words about our customer service team too, customer care is our top priority so this means a lot 🥰x
Absolutely Fantastic!
Took me too many years to find these amazing products. Purchasing the starter kit was the best thing I did for my hair! Couldn’t do without OC now.
Their customer service is 2nd to none & that is coming from a customer service manager. Thank you!
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
This means so much, thank you ☺️ We’re SO pleased the Starter Kit has made such a difference for your hair.
It's especially lovely to hear such high praise from someone working in customer service too ✨ We really appreciate it!🥰
Only Curls are just the best products
Only Curls are just the best products - they have absolutely changed the way I style my hair. After over 30 years of using straighteners, they helped me realise that I have lovely natural curls not just a frizzy mess. Their customer service is second to none, so responsive and will always help with any questions or advice. The Only Curls website has really great tutorials to help you use their products and make the most of your beautiful curls. I only wish OC had been around when I was younger so I could have embraced my curls earlier.
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thank you so much for this incredibly thoughtful review💕 It’s amazing to hear how your confidence in your natural curls has grown after so many years.
We’re also really glad the tutorials and support have helped you along the way, that's exactly what we'd hope for ✨
A curly dream company.
What a fantastic small company. All dedicated to us curly wurlies. Fantastic customer service. It shows the nature of the company when the CEO Lizzie is on hand to answer queries and issues her self.
As for the products they are fab. The tutorials teach how to use every product.
It even taught an older curly how to embrace her curls for a much more natural look that's taken years off my appearance. Just fab.
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
This is so lovely to read, thank you so much for sharing 💕
We’re so happy our tutorials, products, and support have helped you embrace your curls and feel more confident. And we’ll be sure to pass your lovely words on to the team (and Lizzie too!) 🥰
Absolutely love these products
Absolutely love these products, they made me embrace my curls & I haven’t looked back! You need to try the different products & combinations to see what works for you. My faves are the clarifying shampoo & the mega hold gel
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
We’re so happy to hear our products have helped you embrace your curls and feel confident in them, that’s exactly what we hope for!💖
We love that you’ve found your favourites in the clarifying shampoo and mega hold gel too ✨ And we completely agree, it’s all about finding the right combination for your curls.
Thanks so much for sharing your journey with us 🥰x
I discovered only curls 2 years ago and…
I discovered only curls 2 years ago and it’s been life changing I had super frizzy horrible hair . I ordered the starter pack and never looked back ! It’s amazing I now like my hair and embrace my curls it’s easy to use and you don’t actually use a lot so the bottles last ages . The customer service is just as good as their so lovely and helpful, il never stop using it a big thank you to them
1 mei 2026
Review zonder uitnodiging
Antwoord van Only Curls
Thanks so much for sharing this lovely review! We’re so happy to hear your curls have transformed over the last 2 years and that you’re feeling confident embracing them now 💖
We’re also so glad the Starter Pack has worked so well for you and that you’ve found the products easy to use and long-lasting ✨ Your kind words about our customer service mean a lot too, we’ll make sure the team sees this 🥰
Thank you for being part of the Only Curls community!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.