Onyx Dawn Games Reviews 

352
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service and fast delivery time. Superb packaging. Book arrived in mint condition. Unlike some book sellers on Amazon that inflate product prices then take an age to send your purchase... Toon meer

Beoordeeld met 5 van de 5 sterren

Great store. Had originally ordered a journey together booster box however they told us that the distributors were not going to fulfil and instead offered first grabs at some other TCG that may intere... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Helpful, knowledgable and friendly staff. Offers a solid flgs discount on products with no pressure to buy. Also runs local leagues in bloodbowl, 40k and other various tabletop and card games. Definit... Toon meer

Beoordeeld met 5 van de 5 sterren

Postage took a bit longer than hoped but in their defence there was a postal strike at the time. Other than that, it's great. Only criticism would be to make packages tracked as it it's just a case th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Spellenwinkel
  2. ook in
  3. Hobbywinkel
  4. Kansspelaanbieder
  5. Modelbouwwinkel
  6. Verzamelaarswinkel
  7. Verzamelplaatjeswinkel

Geschreven door het bedrijf

Independent hobby and games store.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

352 reviews

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4,9

Alle reviews

(352)

83 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

10/10

10/10
Got my package on time and when i did contact them they replied quickly and kindly, couldnt recommend them enough

15 december 2022
Beoordeeld met 5 van de 5 sterren

Great customer service!

Great prices, came quickly and was packaged nicely. I also emailed the team for advice about a product and they were amazing! Replied really quickly and were super thorough with their response - sending me links and not all to their own site either. Great customer service. Will definitely shop here again!

13 december 2022
Beoordeeld met 5 van de 5 sterren

Professional customer service 👍

Ordered a copy of White Dwarf but I was sent the wrong issue. However, they dealt with my problem professionally, sent me the correct issue and even let me keep the other issue! Would definitely buy from them again.

6 december 2022
Beoordeeld met 5 van de 5 sterren

When I ordered the item it was past the…

When I ordered the item it was past the release date of the item but still described as a pre-order item, I assumed that the description had not been updated.

It ended up the item was not in stock when I expected it to be so I was waiting a few days more than I expected. It turned out the delivery of the product had been delayed due to Royal Mail strike action. Although not the companies fault this information could off been provided rather than me having to email to ask where my order was. When I did email the company was really helpful though.

29 oktober 2022
Beoordeeld met 5 van de 5 sterren

Fantastic price

Fantastic price, incredibly fast service.

18 oktober 2022
Logo Onyx Dawn Games

Antwoord van Onyx Dawn Games

Thank you for taking the time to leave a review!

Beoordeeld met 3 van de 5 sterren

Not bad

The product was in perfect condition and packaged fairly well, but it was dispatched 4 days after ordering which made it miss my delivery deadline.

15 oktober 2022
Logo Onyx Dawn Games

Antwoord van Onyx Dawn Games

Hi, thanks for leaving a review, all reviews help us improve however I must clarify that your order was not dispatched 4 days after ordering nor were delivery deadlines missed.
Your order was placed on Sat 15th Oct and was dispatched on Tue 18th Oct which is in line with our shipping policy as we are closed Sun+Mon and generally dispatch Tue-Fri.
As there was a Royal Mail strike on Thu 20th Oct this caused a delay in you receiving your parcel which reached you Sat 22nd Oct rather than by Fri 21st Oct. Items posted the day before, during or in the days after any strike action are subject to delay which alters expected delivery times (as mentioned in our shipping policy).
We apologise that the strike caused a delay in you receiving your item, the strike actions have unfortunately caused delays which I hope you can appreciate are out of our control.

Beoordeeld met 5 van de 5 sterren

Postage took a bit longer than hoped…

Postage took a bit longer than hoped but in their defence there was a postal strike at the time. Other than that, it's great. Only criticism would be to make packages tracked as it it's just a case that you're given a tracking number and receive no updates until its delivered. I'm an inpatient, excited nerd.....the not knowing how progess is postage wise is a tad frustrating.

3 oktober 2022
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Antwoord van Onyx Dawn Games

Thank you for taking the time to leave a review! Noted on providing more updates on all our tracked options! :)

Beoordeeld met 5 van de 5 sterren

Onyx

Samir is a super friendly and helpful guy who will answer any questions you may have but also have the best prices around. Has never failed to give a warm welcoming atmosphere to the shop.

27 september 2022
Logo Onyx Dawn Games

Antwoord van Onyx Dawn Games

Thank you for leaving such a kind review! :)

Beoordeeld met 5 van de 5 sterren

Great little independent games/hobby shop

Orderded some pokeball TCG tins from them. My order was delayed but not their fault since it was the distributor/supply chain issue. They kept me in the loop with regular updates and everything turned up well packaged and as expected. Was great value too and I suspect they even made an effort to give me one ball of each design.

30 september 2022
Logo Onyx Dawn Games

Antwoord van Onyx Dawn Games

Thank you for taking the time to leave a review and glad to hear you are happy with your items! Thank you for your patience and trust in us too.

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