Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Toon meer
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Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Toon meer
Bedrijf heeft geantwoord
Customer service is diabolical. Rude rude people. These people can’t count nor read. And would argue with a wall. Scammers
Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.
Contactgegevens
Ierland
- oohpod.com
3,0
Gemiddeld
244 reviews
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Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I have used OohPod 5+ times, will use again
I have received from OohPod 5+ times. It works as expected, a remote delivery location you can attend to in your own time.
I have an issue but it is with Amazon not OohPod. Amazon are not training their drivers on the use of these types of services, NOVICE delivery driver calling me asking how to use it. They were able to store and use OohPod without issue. I think that is as good as it gets for a usability test.
30 november 2024
Just what I need, as I need it.
Providing me with exactly the service I require in the manner that I require it.
29 november 2024
Excellent service and staff are always…
Excellent service and staff are always on hand to help with any queries. I've been using oohpod for a few years now. I'd be lost without it.
29 november 2024
Closing oohpod location without any…
Closing oohpod location without any notice only word for it is ridiculous . And having packaged 📦 on way to pod
2 december 2024
Review zonder uitnodiging
Antwoord van OOHPod
We appreciate your feedback and deeply regret any inconvenience caused by our recent network reorganisation. Unfortunately, you were among a small number of customers who missed the initial notification email. We sincerely apologise for this and any disruption it may have caused.
If you need assistance, our support team is ready to help: https://www.oohpod.com/contact
If you have any parcels on the way, please be sure to notify the courier to redirect.
Poor service
Poor service
The box is always busy for weeks and many parcels are returned to the seller. I paid but at the ends I never used because I have to get my parcels in far away locations where the carrier leaves the box not delivered.
3 december 2024
Review zonder uitnodiging
Antwoord van OOHPod
Hi Jaque, We are sorry to hear of your frustration. Please contact our support team so we can look into this for you. https://www.oohpod.com/contact
They closed one of the lockers without…
They closed one of the lockers without giving any prior notice during a busy period, when I have several parcels on the way. I received an automated email at midnight:"...We wanted to share an important update with you. As part of a network reorganisation, the OOHPod parcel locker at LIDL Ballyvolane is being removed. If you have any parcels on the way, please be sure to notify the courier to redirect."
These decisions are not made on the spot, some prior notice would be appreciated, especially coming up to Christmas.
They still list that location as active for deliveries on their website, providing misleading information.
3 december 2024
Review zonder uitnodiging
Antwoord van OOHPod
Thank you for your feedback, and we are sorry to hear that our recent network reorganisation has caused you inconvenience. Unfortunately you were one of a small number of customers who were not sent the original notice email. We sincerely apologise again for any inconvenience caused. If we can be of any assistance please don’t hesitate to contact our support team https://www.oohpod.com/contact
Poor experience but ended good
Had a delivery issue with this company. After several emails and calls the issue was eventually fixed with great customer service in the end. If i was to shop on line again I'd still use oohpod but won't be buying goods online anymore
2 december 2024
Review zonder uitnodiging
Great system overall /wonderful staff
Great system overall . Run efficiently & professional yet friendly with a personal touch . The girls go above and beyond to help , it would not be the same without them, there is nothing they would not do to help .
5* .. FS
30 november 2024
A secure and reliable service
A secure and reliable service, no more worries about where my deliveries have ended up. Once when the locker popped open and my package wasn’t there, I scanned the code which took me to WhatsApp and a quick message popped open the correct locker. 10/10 would recommend.
30 november 2024
Hassle free transaction from…
Hassle free transaction from notification to pick up and payment for service.
29 november 2024
Reused delivery - no notification
Parcel was refused delivery twice at Spar Liffey Street locker despite being within the size limits. I received no notification of this failed delivery from Oohpod. Fortunately I had tracking information from the sender so I was able to locate the parcel at the depot, but this was a huge waste of time and very poor service from Oohpod.
31 oktober 2024
Antwoord van OOHPod
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
As OOHPod does not handle any parcels ourselves, it seems the issue you’ve described occurred outside of our control and without our knowledge, because we only have visibility of parcels that are stored in our lockers. Occasionally there are instances where circumstances beyond our direct involvement occur, and we look to resolve them as quickly and as best we can.
Whilst we strive to support our customers in every way possible, Spar Liffey Street is one of our busiest lockers and we are actively seeking to increase capacity in the area.
We value your input and would be happy to discuss this further to clarify any misunderstandings or offer guidance on how to resolve this. Please feel free to contact us directly at support@OOHPod.com so we can assist you in any way we can.
Thank you for giving us the opportunity to address your concerns.
great service
31 oktober 2024
Excellent service!
31 oktober 2024
I like the functions and it’s handy
I like the functions and it’s handy.
Never tried to return yet, that process seams to be more complicate, that’s is why 1 star less
30 oktober 2024
It works
It works. If there is a technical glitch, they are prompt to solve it. So I am loving to use it.
30 oktober 2024
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