Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Toon meer
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Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Toon meer
Bedrijf heeft geantwoord
Customer service is diabolical. Rude rude people. These people can’t count nor read. And would argue with a wall. Scammers
Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.
Contactgegevens
Ierland
- oohpod.com
3,0
Gemiddeld
244 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Same great Service
Always a positive experience. As the old saying goes if a plan is working don’t change it.
31 oktober 2024
Antwoord van OOHPod
Thank you for taking the time to give us a review. Customer service is something we take pride in and invest a lot of time and consideration, glad to know we are doing well. We have changed one thing, we now offer bundles with 25% and 40% savings. Check out our website for the latest prices. Thanks again.
Antwoord van OOHPod
Thanks for the 5 star review 🙌 As an agnostic parcel locker we support all delivery partners and help out whenever we can. Thanks a mil.
Useless to me
So after a chat with someone at Oohpod where I explained I wanted to use the for my business.. they didnt think to inform me that parcels requiring a signature cant be sent there now I've two packages in limbo, 1 with no returns address worth £850 combined
Goes without saying il be cancelling my subscription as soon as i sort this nonsense out
15 oktober 2024
Review zonder uitnodiging
Antwoord van OOHPod
We are sorry to hear that you’ve have had this experience. We’ve tried to put this right and sent you an email. Our support will do what they can to assist you.
Amazing staff always using them never…
Amazing staff always using them never issue with them would give them 100 if i could and Maureen is the best
14 oktober 2024
Review zonder uitnodiging
Antwoord van OOHPod
We like to give the personal support where we can, thank you for the review and your kind words. Many thanks!
When I had a problem with a missing…
When I had a problem with a missing package, the assistant was prompt, professional and friendly and the issue was quickly resolved.
1 oktober 2024
Antwoord van OOHPod
Glad to know our customers are happy with our support team, they are passionate about helping our customers. Thank you for your review.
Antwoord van OOHPod
Thank you for using OOHPod and taking the time to give us a review. Please drop us a note on the link below to let us know how we could improve the service for you. https://www.oohpod.com/contact
AnPost Maynooth doesn't deliver to the lockers
An post Ireland (Maynooth & surroundings) always refuses to deliver to the lockers and returns the Parcels. If you are not sure what post will deliver your package please have this in mind.
11 oktober 2024
Review zonder uitnodiging
Antwoord van OOHPod
Hi Racheel
Very sorry to hear about the issues you’ve been having with AnPost deliveries. It’s unusual for us to be notified of any problems with them as they are one of the most frequent users of our lockers and rarely have any difficulties. We will bring your review to their attention and ask them to check with the local delivery office in Maynooth. Thanks for your very useful feedback.
Antwoord van OOHPod
As it says on out tin, Your Out Of Home flexible address! A convenient, secure, and private pick up and returns, 24/7. Thank you so much for your review and continued custom. 🙏
Great service
Great service, always easy to use quick and convenient.
Pay as you go is great 👍
28 september 2024
Antwoord van OOHPod
🙏 Its always good to hear we are providing a great service. Did you know that we now offer bundles as well as PAYG? You can save 25% and 40% when you buy one of our bundles. Check them out on our website to see which one will suit you. Thanks again for your review.
Ease of use .Excellent communication on recent…
Excellent communication on recent delivery regarding one time amazon passwords.
Have being using oohpod jonesboro for near 2 years now. Always a smooth collection .
7 oktober 2024
Antwoord van OOHPod
Thank you for your feedback, Jonesborough is one of many OOHPod locations that can get very busy, especially at this time of year and our staff are fully trained to deal with any type of issue. So glad we made using our service so easy for you. 🙌
Antwoord van OOHPod
Love knowing customers are happy and we are always here to help. Thank you for your feedback!
OOHPod deserve more than 5 stars
I love love LOVE this service. It’s the best delivery locker service going. It’s absolutely brilliant.
9 oktober 2024
Antwoord van OOHPod
Great to hear it 🥳 thank you for taking the time to give us such good feedback.
Antwoord van OOHPod
Glad we can help keep your parcels secure and convenient. Thank you for your review.
Antwoord van OOHPod
Glad we can provide you with such a reliable service. Thank you for your review and letting us know.
Every time I use you there’s a mistake…
Every time I use you there’s a mistake and you take no responsibility, still missing an order
28 september 2024
Antwoord van OOHPod
Hello Ian, Thank you for providing your feedback and we are sorry to hear there has been issues with your deliveries. If you haven’t already, please reach out to our customer support team at support@oohpod.com who will be happy to assist you, or contact the relevant delivery company if there has been any mistake by the courier when delivering your parcel.
Excellent service
28 september 2024
Antwoord van OOHPod
Thank you for taking the time to give us a review 🙏 We are very proud of our customer service staff as they go beyond to help our customers.
Antwoord van OOHPod
Thank you for the review and recognition 🙏 our operations and customer service team are constantly reviewing our service to ensure we maintain our high level of service.
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