Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Toon meer
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Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Toon meer
Bedrijf heeft geantwoord
Customer service is diabolical. Rude rude people. These people can’t count nor read. And would argue with a wall. Scammers
Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.
Contactgegevens
Ierland
- oohpod.com
3,0
Gemiddeld
244 reviews
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Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Excellent service
Excellent service, great communication with staff,runs like clockwork cannot fault OOHPod and for the cost it's a no brainer,A1
28 september 2024
Antwoord van OOHPod
Thank you for the kind words 🙏 we have a great team in ops and customer service to maintain our cost effective service especially as we ramp up to busy holiday periods.
Antwoord van OOHPod
Thank you for taking the time to review our service 🙏 if there is anything we can do to improve our service please let us know, we are always open to ideas 💡
It was great
28 september 2024
It is a great service especially for…
It is a great service especially for the UK suppliers who do not send to S. Ireland. It would be nice if there was an Oohpod close to me. Staff in Jonesboro are really helpful.
29 augustus 2024
The service was really good as I had to…
The service was really good as I had to leave the package longer than 48hrs and the girls in the office were so quick to get back to me and extend the duration
29 augustus 2024
Simple system & good communication.
29 augustus 2024
Very convenient
Very convenient. Goods arrive in perfect condition. Goods are safe. I love the flexibility in collecting items. 48 hours is reasonable considering one can collect goods at anytime of the day.
29 augustus 2024
simple and straightforward
very simple and straightforward, all i had to do was sign up, use the locker delivery address and collect when the item arrived! highly recommend
29 augustus 2024
Very convenient and good price!
29 augustus 2024
Great staff
29 augustus 2024
I used this service for UPS parcel drop…
I used this service for UPS parcel drop off, parcel wasn't collected .. total waste of time, I should have selected to have UPS collect it at my home.
Nobody (OOHPod) or UPS know what the status is .. it is just sitting in the locker. I paid extra for express delivery and got express nightmare instead.
Do not use this service for UPS drop offs ..
27 augustus 2024
Review zonder uitnodiging
Antwoord van OOHPod
Hi Michael, Thank you for taking the time to give us this valuable feedback and we’re so sorry to hear of your experience with UPS. We have contacted UPS on your behalf and they have promised to collect your parcel today. Or, as Ellen explained to you, we can open the locker for you if you wish to collect it yourself. Or is there is anything else we can do, if so please contact us on support@oohpod.com
If I could give this zero stars I…
If I could give this zero stars I would. Ordered through Vinted to have items delivered by Yodel to OOHPOD Castlereagh. Yodel tried 3 times but said OOHPod has no capacity. I asked Ellen from Online Chat why this was who quickly told me my item was delivered at 10.50 am today however Yodel said it was with them. First and last time I'll use this pod...absolute waste of time and Online help was one big lie
13 augustus 2024
Review zonder uitnodiging
Antwoord van OOHPod
We are very sorry to hear that you are unhappy with the service on this occasion. We are always learning and improving OOHPod, thanks to customer feedback like this.
Feel free to contact us here and we will look into any issue you may have.
https://www.oohpod.com/contact
Such a great service
Such a great service. Convenient oversized package pick up times and 24 hr lockers for regular deliveries.
Had an issue on my end with picking up a package and customer service was second to none. 10/10 recommend.
8 augustus 2024
Review zonder uitnodiging
Antwoord van OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Antwoord van OOHPod
Thank you so much for your feedback Collette.
Did you mean to give us a 1 star review because your comment is positive?
Feel free to contact us here and we will look into any issue you may have.
https://www.oohpod.com/contact
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