This cream has a nice, pleasant texture and feels great on the skin. I’ve been using it consistently for several weeks and really enjoy how comfortable it is to apply. The scent is a bit unusual at fi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve been using the OpenFace acne-fighting shower gel for a few weeks, and it’s made a noticeable difference. It helps reduce body breakouts, especially on my back and shoulders, and leaves my skin fe... Toon meer
Bedrijf heeft geantwoord
I’ve been using this body cream for a couple of weeks now. It’s lightweight, absorbs quickly, and doesn’t leave that sticky or greasy feeling. My skin feels softer and more comfortable after applyi... Toon meer
Bedrijf heeft geantwoord
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additio... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.
Contactgegevens
Litouwen
- openface.io
4,4
Uitstekend
137 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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The package came empty
The package came empty. I contacted support they solved the problem without hesitating. Sent me new product right away received 4 days later excellent service recommended!! And the product is good also seeing results already
23 mei 2025
Antwoord van Openface
Hi Thanh,
Thank you so much for your kind review!
We’re really sorry you received an empty package — but so glad you reached out to us right away. It means a lot to us to be able to step in and help as quickly as possible.
We truly care about every experience, and knowing that the issue was resolved fast and that you’re already seeing results makes us genuinely happy! 😊
Thank you again for your trust and support — we’re cheering for your skin!
Warmest wishes,
Anna
The Openface Team
Unangenehmer Geruch
Das Produktionsdatum der Creme liegt über ein Jahr zurück und die Creme stinkt bestialisch. sehr schade, denn mit der Creme davor hatte ich keine Probleme.
30 april 2025
Antwoord van Openface
Liebe Carolin,
vielen herzlichen Dank für Ihr Feedback — wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Gern möchten wir klarstellen, dass wir die Haltbarkeit unserer Produkte sorgfältig überwachen. Das auf der Verpackung aufgedruckte Datum ist das Herstellungsdatum der jeweiligen Charge. Die Haltbarkeit des Produkts beträgt zwei Jahre ab Produktionsdatum und ein Jahr nach dem Öffnen.
Vielen Dank auch für Ihre Ehrlichkeit — es tut uns sehr leid zu hören, dass der Duft der Creme für Sie unangenehm war und dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Auf unserer Website weisen wir darauf hin, dass aufgrund der hohen Konzentration an aktiven Inhaltsstoffen unser Körpercreme einen stärkeren Duft haben kann als herkömmliche Körperpflegeprodukte. Dies beeinträchtigt in keiner Weise die Sicherheit oder Wirksamkeit der Formulierung.
Unser Shower Power Gel und unsere Acid Cloud Cream sind sorgfältig mit Salicylsäure und anderen aktiven Wirkstoffen formuliert, um die Haut sanft zu peelen, zu reinigen und zu pflegen. Wir verstehen jedoch vollkommen, dass Duftempfinden eine sehr persönliche Wahrnehmung ist und von jeder Person unterschiedlich erlebt wird.
Wir legen stets großen Wert darauf, wirksame Formulierungen zu entwickeln, die der Haut einen echten Nutzen bringen, und schätzen Rückmeldungen wie Ihre sehr — sie helfen uns, uns kontinuierlich zu verbessern.
Mit herzlichen Grüßen,
Anna
Das Openface Team
Amazing exoerience, would recommend!
The delivery was very fast and the products work great!
11 april 2025
Antwoord van Openface
Hi Anna! 😊
Thank you so much for your kind words — it truly means a lot to us!
We’re so happy to hear the delivery was fast and that you're loving the products.
If you ever have any questions or need help with anything, we’re always here for you. 💛
Thanks again for being part of the Openface community!
Warmest wishes,
Anna
The Openface Team
However after two weeks my old scars started to fade and no new pimples appeared.
I was a bit sceptical when i saw the ad on the net then I have ordered a shower gel and the bodycream too. I was suffering from acne for years. I tried a lots of product, tested foods, followed skin-diets but my acne on my back and on my chest came back.
After the first use, I felt that my skin became softer, but there was no obvious visible result. However after two weeks my old scars started to fade and no new pimples appeared. My skin became more even and over the course of a month, it cleared up nicely, so much so that after four years I finally felt confident enough to wear a cutout top again:))
2 april 2025
Antwoord van Openface
Hi Linda,
Wow — thank you so much for sharing your story! 💛
We’re incredibly happy (and touched!) to hear that our products have helped you feel more confident in your own skin. That’s exactly why we created Openface — to support real people on their skin journey, gently and effectively.
It means the world to us to know that after four years, you felt great putting on that cutout top again — what an amazing moment! ☀️
If you ever need anything or have more updates to share, we’re always here for you.
Thanks again for choosing Openface — we’re so grateful to have you with us!
With love,
Anna
The Openface Team
Customer Service is TOP! Thanks to Anna & the team.
My parcel from open face got delayed, and as I contacted the Support team through the outlook, not gmail, they responded very quickly and resolved the issue in moments!
The support team – Anna, if to be specific, extremely kind, attentive and helpful worker, who helped me to resolve and deliver my missing cream in 3-4 days!
Very operative and high quality work. Soon, I'll test the product itself, but for now just want to mention the quality of the customer service... Thank you again, recommend to everyone! ;)
18 april 2025
Review zonder uitnodiging
Antwoord van Openface
Hi Varvara,
Wow, thank you so much for your kind words — this truly made our day! 💛
We’re so happy we could help and resolve the issue quickly for you. At Openface, we always do our best to support every customer with care and speed, so hearing your feedback means the world to us!
We hope you’ll love the product just as much as the experience — can’t wait to hear your thoughts once you’ve tried it! 😊
Thanks again for choosing Openface and for spreading the good vibes — it means a lot!
Warmest wishes,
Anna & the Openface Team
The best product I’ve ever tried
The best product I’ve ever tried! Really helped me with my body acne and gave me soo much confidence in my own skin again. Thank you! Highly recommend
5 maart 2025
Antwoord van Openface
Hi Edita!
Wow — thank you so much for this amazing feedback! 💛
We’re beyond happy to hear that our product helped you feel more confident in your skin — that truly means the world to us. Helping people feel comfortable and empowered is exactly why we do what we do!
Thank you for recommending us, and know that we’re always here if you ever need anything. 😊
Warmest wishes,
Anna
The Openface Team
I think the smell is really bad😂
23 februari 2025
Antwoord van Openface
Hi Ramita!
Thank you so much for sharing your feedback with us—it truly means a lot. 💛
We are really sorry to hear that the scent of the cream didn’t meet your expectations. Fragrance preferences can be very personal, and we genuinely appreciate you giving our product a try.
As noted on our website—and also mentioned before checkout—the body cream may have a more noticeable scent than usual due to its high concentration of active ingredients. This doesn’t affect the product’s effectiveness or safety, and we’re truly grateful for your understanding.
Your feedback has been heard, and we’re already planning to review the formula in the near future.
We sincerely hope you’re seeing positive results from the product and that the scent hasn’t caused too much discomfort. If there’s anything else we can do for you, just let us know—we’re always happy to help! 🙂
Warm regards,
Anna
The Openface Team
Very good!
I've been using the body cream for nearly a month now, and I've noticed good changes! I have dark spots on my back from bacne that have faded noticeably since using it, which was what I was hoping to target. It's also faded marks left on my legs and pubic area from shaving which is a nice bonus!
I'm planning to get the body wash soon as well to see if that really boosts the effects, but right now I can say just the cream on its own works well :)
23 februari 2025
Antwoord van Openface
Hi Jasmin! 😊
Thank you so much for sharing your experience—we’re absolutely thrilled to hear about your results! 💛
It’s amazing that you’ve already noticed a difference, and we love that the cream is helping with both post-acne marks and shaving spots! Adding the body wash sounds like a great idea—it works perfectly alongside the cream for even more effective results.
We can’t wait to hear how you like it! Thank you for choosing Openface and for taking the time to share your journey with us. 💛
Best,
Anna
The Openface Team
Antwoord van Openface
Hi Olessya,
Thank you so much for your kind words and for choosing Openface! It truly means the world to us to know that you’re enjoying our products. 💛
We put a lot of love and care into creating skincare that really works, so hearing your feedback makes our day! 😊
If you ever have any questions or need anything, feel free to reach out—we’re always here to help!
Wishing you a wonderful day! ✨
Best,
Anna
The Openface Team
Je n’ai jamais eu une crème qui sent…
Je n’ai jamais eu une crème qui sent aussi mauvais ! c’est insupportable ! Cela imprègne les vêtements. J’ai du me laver au moins 3 fois pour faire disparaître l’odeur. Même un cadavre pourrait sentir meilleur. Très sincèrement à fuir de toute urgence.
11 februari 2025
Review zonder uitnodiging
Antwoord van Openface
Bonjour,
Merci d’avoir partagé votre avis avec nous – nous apprécions sincèrement votre retour. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes, et nous aimerions vous aider à résoudre cette situation.
Cependant, nous ne trouvons pas de commande associée à votre nom. Pourriez-vous nous fournir l’adresse e-mail utilisée lors de votre achat ? Cela nous permettra de vérifier les informations et de vous aider au plus vite.
Nous vous invitons à nous écrire directement à support@openface.io, et nous ferons tout notre possible pour trouver une solution rapidement.
Nous attendons votre réponse ! Si vous avez d’autres questions, n’hésitez pas à nous contacter – nous serons ravis de vous aider. 😊
Meilleures salutations,
L’équipe Openface
J’ai tout simplement jamais reçu.
J’ai tout simplement jamais reçu.
Je l’ai commandé le 5 janvier, toujours en livraison dans un autre pays.
Peut-être j’ai pas eu de chance mais n’achetez pas ce produit.
6 januari 2025
Antwoord van Openface
Nous sommes là pour vous aider avec votre commande, Axel ! 😊
Bonjour Axel,
Nous sommes vraiment désolés d'apprendre que vous n'avez toujours pas reçu votre commande. 😔 Nous comprenons parfaitement à quel point cela peut être frustrant, surtout lorsque vous attendez votre colis avec impatience.
Nous faisons toujours de notre mieux pour assurer des livraisons rapides et sans problème. Malheureusement, une fois la commande remise au transporteur, nous n’avons plus de contrôle direct sur le processus. Cependant, nous sommes là pour vous aider et ferons tout notre possible pour que votre commande vous parvienne au plus vite.
Votre avis est très important pour nous, et nous regrettons sincèrement que vous ayez vécu cette expérience. Nous souhaitons également préciser que les problèmes de livraison ne sont pas liés à la qualité de notre produit. Nous sommes très fiers de nos formules et espérons qu’une fois votre commande reçue, vous serez pleinement satisfait(e) des résultats !
Nous avons déjà pris contact avec vous pour organiser le réenvoi de votre colis. Nous espérons que cette fois-ci, il arrivera sans retard et que vous le recevrez très bientôt.
Encore une fois, nous nous excusons sincèrement pour cette situation – ce n’est absolument pas l’expérience que nous souhaitons pour nos clients. Si nous pouvons faire quoi que ce soit pour vous aider, n’hésitez pas à nous contacter. 💛
Meilleures salutations,
L’équipe Openface
I bought shower gel and body lotion and…
I bought shower gel and body lotion and have to say that it’s nothing special. Been using already for a month and can’t say it does wonders. Additionally, the smell of the lotion is HORRIBLE! And it stays with you until you wash it off with something strong. Clothes are stinking from it so you have to change your pajamas the next day for sure! Won’t buy again. There are better (and smelling nicer) products out there…
20 januari 2025
Review zonder uitnodiging
Antwoord van Openface
Hi Diana,
Thank you so much for taking the time to share your honest feedback with us – we truly appreciate it. We’re genuinely sorry to hear that our products didn’t meet your expectations and that the scent of the lotion wasn’t to your liking.
We understand that skincare is highly personal, and what works well for one person might not work as well for another. Our Shower Power Gel and Acid Cloud Cream are carefully formulated with salicylic acid and other active ingredients to gently cleanse and nourish the skin. However, we understand that preferences, such as scent, can vary, and we’re sorry this didn’t meet your expectations.
To help you get the most out of our products, we’d like to share a couple of tips. For the Shower Power Gel, letting it sit on your skin for a few minutes before rinsing off allows the active ingredients to penetrate more effectively, maximizing their benefits. Additionally, increasing the frequency of use from 2–3 times a week to 5–6 times a week can provide more consistent exposure to the active ingredients, which may help you see better results over time.
We’re truly sorry that this experience fell short for you, but your feedback is incredibly valuable. It helps us improve and continue to create products that deliver both effective results and an enjoyable experience.
Thank you again for your candid review. If you have any questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Antwoord van Openface
Hi Polina,
Thank you so much for your honest review and kind words! We’re truly happy to hear that you’re enjoying our product. Thank you for choosing Openface – we deeply appreciate your support!
Fast and delivered with care
The delivery arrived to UK very fast. The tracking was provided. Also the items were packed very securely.
18 december 2024
Antwoord van Openface
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and safely.
We hope you’re loving your products, and we thank you for choosing Openface!
Too expensive for what it offers
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additionally, the cream has an odor that I didn’t find appealing. I’m currently finishing my second bottle of the cleanser, but I don’t think I’ll be purchasing it again.
7 januari 2025
Review zonder uitnodiging
Antwoord van Openface
Thank you for sharing your honest feedback. We’re sorry to hear that our products didn’t meet your expectations.
We strive to create high-quality formulations that deliver results, and we understand that skincare is highly individual—what works for one person might not work for another. Our Shower Power gel and Acid Cloud cream are designed with a blend of salicylic acid and other active ingredients to gently cleanse, but we appreciate that personal preferences, like scent, can vary.
We truly value your input and will take it into account as we continue to improve.
Thank you again for trying Openface and sharing your thoughts!
Antwoord van Openface
Thank you for sharing your feedback! We’re glad to hear that everything else went smoothly and that you’re happy with your order. We apologize for the delay in delivery and appreciate your patience—it’s something we’re working hard to improve.
Thanks for choosing us!
I had only positive experience with…
I had only positive experience with Openface. Their product (I bought duo) is working. I'm using it right now and I'll be honest it takes some time to see the first results. The support is also great, they answer and solve all your problems quickly.
9 december 2024
Review zonder uitnodiging
Antwoord van Openface
Thank you so much for sharing your experience! We're really happy to hear the Acne Body Duo is working for you and that our support team has been helpful. 💛
Did not receive item it has been a very…
Did not receive item it has been a very long time since i ordered and customer service are not quite helpful with this, im not if i will receive it at this point…
30 oktober 2024
Antwoord van Openface
Hi Asmaa,
Thank you for sharing your feedback. We’ve already been in contact with you regarding your order, and as mentioned, it has been delivered to your local post office.
According to our records, your order was delivered to you on December 5th and signed for upon receipt.
If you have any additional concerns or need further assistance, please don’t hesitate to contact us directly. We’re here to help!
Great products for body acne!
The products work so well for body acne, especially if you use them together!
Will definitely gonna purchase them again!
1 november 2024
Review zonder uitnodiging
Antwoord van Openface
Thank you for your review! We're glad to hear the products have been effective for your body acne. We appreciate your support!
This stuff is AMAZING!
I had bacne for years and was very insecure about it. Even tried the Head'n'Shoulders hack, but it wasn't really changing anything.
I started the treatment with the Openface shower gel back in May 2024; the gel made my skin a little bit better, but I still wasn't satisfied.
Finally, I bought the lotion in July 2024 and I am so, so glad I did!
Honestly I didn't see results right away, but I decided to trust the process. I use the shower gel every time I'm showering (I leave it on for about 10 minutes) and use the lotion twice a day (morning/evening) instead of a few times per week.
After around seven weeks of continously using both products my back cleared up and I'm blown away. I'm over the moon! I even can wear crop tops finally without being self conscious about how my skin looks!
First I thought the shower gel would be enough, but it is the lotion that was the game changer, I think.
I still have some dark spots from old pimples that need to go, but no new inflammations. Even if there are a few little pimples developing, they are not as deep, red and noticeable as they were before. And they disappear within a few days without leaving any marks behind.
The lotion bottle held up for around six weeks, then the pump stopped delivering product. I flipped the bottle (the pump is flat and stable, so you can store the bottle upside down without problems) and scoop the leftover lotion out of the opening after removing the pump and there is still plenty left. So don't throw the bottle in the trash as soon as the pump stops working, there is still a lot of product left.
If you aren't sure whether Openface works - I was too, and I assure you, it does! Just use both products and increase the frequency of usage if your skin can handle it.
8 september 2024
Review zonder uitnodiging
Antwoord van Openface
Thank you so much for sharing your detailed experience! We're thrilled to hear that our shower gel and body cream made such a big difference for you. It’s amazing that you stayed committed and trusted the process, and we're so happy you’re finally feeling confident in your skin! Also, great tip on getting the most out of the lotion bottle – we’ll keep that in mind. If you ever need anything, feel free to reach out, and we hope you continue seeing even better results! 🌟
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