This cream has a nice, pleasant texture and feels great on the skin. I’ve been using it consistently for several weeks and really enjoy how comfortable it is to apply. The scent is a bit unusual at fi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve been using the OpenFace acne-fighting shower gel for a few weeks, and it’s made a noticeable difference. It helps reduce body breakouts, especially on my back and shoulders, and leaves my skin fe... Toon meer
Bedrijf heeft geantwoord
I’ve been using this body cream for a couple of weeks now. It’s lightweight, absorbs quickly, and doesn’t leave that sticky or greasy feeling. My skin feels softer and more comfortable after applyi... Toon meer
Bedrijf heeft geantwoord
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.
Contactgegevens
Litouwen
- openface.io
4,4
Uitstekend
137 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I wait for delivery about 20 working…
I wait for delivery about 20 working days..
But the product is great...i recommend it!!
1 september 2023
Antwoord van Openface
Thank you for your patience while waiting for your delivery! We're delighted to hear that you find the product great. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your product! ✨😊
They put the wrong address and royal…
They put the wrong address and royal mail sent it back. now I have no idea if I will ever receive the item or not!
13 augustus 2023
Antwoord van Openface
Dear Zuba,
We sincerely apologize for the inconvenience you've faced with your recent order, and we truly appreciate your patience as we work to address this issue.
Upon investigating the situation, it has come to our attention that the address you provided was indeed accurate. However, the issue appears to have arisen due to a delivery attempt made by the Royal Mail. In this case, they made only one delivery attempt, which resulted in the return of your package.
Please know that we take full responsibility for any delivery issues you encounter when ordering from us. As soon as we were made aware of the situation, we proactively reached out to you to address the problem. We have already taken the necessary steps to resolve this issue by promptly resending your order.
We want to emphasize that your satisfaction is of paramount importance to us, and we are always ready and willing to assist our customers in resolving any problems that may arise during the ordering and delivery process. If you ever encounter any issues with your orders in the future, please don't hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience is as smooth as possible.
Once again, we apologize for any inconvenience you've faced, and we hope that you will soon receive your item without further complications. If you have any questions or require further assistance, please do not hesitate to contact us. Your trust in us is greatly appreciated, and we are committed to making this right for you.
nothing bad to report
the products came withing two weeks i think, which is pretty good, communication was great with all the important updates.
30 juli 2023
Antwoord van Openface
Hi Maggie!
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that your order arrived within two weeks and that you found our communication to be great with all the important updates.
At Openface, we strive to provide a seamless and efficient shopping experience for our customers, and timely delivery and effective communication are key components of that commitment. Your feedback reinforces our dedication to delivering quality products and outstanding service.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can :)
The product is effective for me
The product is effective for me. Just two weeks after incorporating both the shower gel and lotion into my routine, my chest skin feels noticeably smoother. While it hasn't completely eliminated the issue of ingrown hairs, my skin does feel nourished and soft. I'm encouraged by the results and plan to continue using it.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Openface
Hi Maria! Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that our Acne Body Duo has been making a positive difference in your skincare routine.
It's fantastic to know that you've experienced noticeable improvements in just two weeks of incorporating our products into your daily regimen. Achieving smoother and nourished skin is definitely a step in the right direction. While we understand that ingrown hairs can be a persistent concern, we're delighted that our products have contributed to making your skin feel soft and healthy.
Thank you for choosing Openface for your skincare journey. We look forward to being a part of your routine as you continue to experience the benefits of our products. Should you have any questions or need assistance in the future, our customer support team is always here to help.
WORTH IT !
I was septic like everybody and like I am always but there was a bit of faith with this one, idk why.
Since I started to use the body duo (body wash and acid cream) I DEFINITELY felt a smoother, cleaner from acne & healthier skin! my back is still having break outs time to time but my butty is so soft like a baby face! I never thought I would have it ever again! thank you for this products!
3 augustus 2023
Antwoord van Openface
Hi Tati!
We are thrilled to hear about your positive experience with our Acne Body Wash and Exfoliating Acid Cream! Your review truly warms our hearts, and we appreciate you taking the time to share your thoughts.
We understand how challenging dealing with acne and skin issues can be, and we're delighted that our Acne Body Duo has made a noticeable difference. Achieving smoother, cleaner, and healthier skin is a remarkable accomplishment, and we're proud to have played a part in your journey to achieving it.
Thank you once again for your wonderful review, and we wish you continued success in your skincare routine!
I bought shower gel with acids for my…
I bought shower gel with acids for my boyfriend. He had rough and oily skin on his body. I did not expect that the effect will be immediately after the first use. The skin became smooth and pleasant to the touch. Very good product.
23 juli 2023
Antwoord van Openface
Hi Evgenia! Thank you so much for your kind words :)
Highly recommended
It really helps to cure my terrible body and face acne (unlike anything I used before). It neither leaves the skin dry nor cloggs the pores . Also, the skin is smoother and feels "younger" when you touch it. I also use it on my legs to prevent hair from ingrowing and on places on my body where I have rough skin (like elbows). It is quite expensive but I will most likely continue buying it in the future.
20 juli 2023
Antwoord van Openface
Hi Hana! We’re so happy to hear our products worked for you, thank you so much for leaving your kind review🫶🏻💙
Antwoord van Openface
Hi Anastasiia, we love to hear that! Our products are made with your best interests in mind :)
Antwoord van Openface
Hi Sofiia! Thank you for leaving your review, we’re glad it went well :)
Antwoord van Openface
Hi, Inna! Thank you so much for shopping with us, glad we could make such a difference :)
It works :)
I never found a product that will help me with the problems on my back… until now. It actually works and it has an accesible price, that’s all that matters.
5 augustus 2023
Review zonder uitnodiging
Antwoord van Openface
Hi, Andreea! Thank you so much for sharing your experience, we really appreciate your kind words :)
Truly made a difference for my skin…
Truly made a difference for my skin that has been Acne prone for years.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Openface
Hi, Mette! We are glad we could help you, thank you for using our products :)
Natiia Patsiashvili
Hello, I ordered a serum several years ago, and the result was amazing. Since then, the brand has won my heart. A pleasant bonus is the beautiful packaging and custom jar. It's evident that the team has put effort into everything and creates truly awesome products. A few months ago, I started experiencing skin problems on my chest and back, and I was desperate. I remembered that I had previously used the serum and decided to reach out to ask if it was possible to create a body serum for me. I was pleasantly surprised and delighted to find out that the team had launched a body care line. I used the body cream and shower gel for 6 days, and there's hardly a trace of acne left. Thank you for being trustworthy and ensuring that I can feel confident that I'll be taken care of.
14 juni 2023
Review zonder uitnodiging
Antwoord van Openface
Hello Natiia! thanks for such kind words, it means a lot for us 🤍🤍🤍
Didn't receive the products at first, but later received them for free
I ordered the products and paid, but didn't receive any feedback for a month. Later, I received my money back, an apology email and both products for free!
I've been using them for 1.5 weeks now, it doesn't give any striking results yet, but I can notice the improvement!
8 mei 2023
Review zonder uitnodiging
Antwoord van Openface
Hello Yuliia! we're really sorry for such experience with our brand. Unfortunately we run out of stock and put this info on the website, but it's our fault we didn't contact your personally. Our team will email you soon with all the available options including the full refund of the order.
Amazing Customer Service
Amazing Customer Service
My package was lost by delivery service, but OpenFace sent me one more with another provider, stayed in touch, and were really supportive
23 januari 2023
Antwoord van Openface
Thank you for taking the time to share your experience with us 🤍 We're committed to ensuring that our customers have the best possible experience, and we're pleased to hear that you found our team to be supportive and helpful throughout the process. If you have any further questions or concerns, please don't hesitate to reach out to us.
Visible improvement!
I’ve been using the shower and cream bundle for 2 weeks and I’ve already seen a significant improvement on my chest, back and arm area.
Also, the shipping and tracking went really smooth and easy. Will definitely be buying again!
8 februari 2023
Antwoord van Openface
Thank you for sharing your experience with us! We're thrilled to hear that you've already noticed a significant improvement with our products. We appreciate your support and look forward to serving you again in the future!
Not impressed
I have been using the shower gel and body cream for a month. it doesn't get worse, but it doesn't get better either
9 maart 2023
Antwoord van Openface
Thank you for your feedback on the shower gel and body cream. We're sorry to hear that you haven't noticed any significant improvement after using them for a month.
We'd like to offer a couple of suggestions that might help improve your experience with the products. Firstly, it's important to note that for the best results, we recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.
Additionally, we suggest increasing the frequency of use from 2-3 times a week to 5-6 times a week. This will provide more consistent exposure to the active ingredients and may help you see better results over time.
Of course, everyone's skin is different, and individual results may vary. However, we hope that these suggestions will help you get the most out of our products and achieve the best possible results. Please don't hesitate to contact us if you have any further questions or concerns.
It's been two weeks I'm using the gel…
It's been two weeks I'm using the gel and I already see an improvement. Looking forward to a clean skin for the summer.
17 februari 2023
Antwoord van Openface
Thank you for your positive review! We're thrilled to hear that our gel has already helped improve your skin, and that you're excited to have clean skin for the summer. If you need any further assistance with your skincare needs, please don't hesitate to contact us. 🤍
Great experience
The purchasing process was convenient but I didn’t like that there were no delivery options other than local post office. Maybe there will be in the future. Overall the product is great, I recommend buying from this company.
16 februari 2023
Antwoord van Openface
Thanks for your feedback 🤍we've already added DPD delivery option to Lithuania
I didn't receive my order
20 januari 2023
Antwoord van Openface
Dear Aysha,
We apologize for any inconvenience caused regarding your order. We have checked the tracking information for your parcel, and it appears that the delivery was attempted on 27-01-2023 but there was no one available to receive it.
We would like to offer you two options for the delivery of your parcel. You can either book a redelivery or collect it from a nearby collection point. You can arrange this by visiting the following link: https://www.royalmail.com/track-your-item#/tracking-results/LP240187471LT.
If you have any further concerns or questions, please do not hesitate to reach out directly to us. We would be more than happy to assist you in any way that we can.
Best regards,
Openface Team
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