Opensmarttech Reviews 193

Terrible and ineffective Customer Service. I am very surprised this company has such a high rating on Trustpilot. I purchased Microsoft 365 Family and MS Project Pro 2016. Project was a straight forward installation and works. However the installation of MS 365 was never completed by the company representative after 5 days of trying. Therefore this does question the technical ability of the employees of this company. All through the processes it was clear by the delayed responses that they were dealing with a number of other clients on WhatsApp. Finally the WhatsApp conversation has now been ignored for 7 days. I was forced to subscribe to Microsoft to allow my Outlook and cloud storage to work again. My lack of cloud and outlook didn’t seem to bother the representative. I asked for a refund but no answer. I would recommend you use a different reliable company that are ‘open’ with you, ‘smart ‘ enough to complete the installation and ‘tech’ savvy.

Great value and outstanding customer service! Any issues are ironed out immediately and customer aftercare is clearly a priority. I highly recommend Opensmarttech and will deffinatly be using their products again.

Great service, very quick and easy to deal with. Great value product at a fraction of the cost of the most up to date version. I had some difficulty downloading the software but the WhatsApp support sorted it out very quickly.

Great price and aftersales support.

Quick and pretty easy. Good communication.

Purchased office 21 - Received the link very quickly complete with download and activation instructions. No problem with the download. An issue with the activation but immediately resolved via whatsApp. Great purchase and a great price

I had an installation issue that the staff helped resolve although it took a couple of attempts to contact them.

Ordered MS Windows 10 IOT Enterprise 2021 LTSC on 15 June 2025. Downloaded and installed successfully but the authentication key provided by Opensmarttech did not work. Nothing heard since 16 June 2025 despite sending several emails and leaving voicemail messages.
4 July 2025. Opensmarttech apologised - my emails were being diverted into the junk folder and I was given the incorrect download. Correct download provided and now Windows 10 IOT Enterprise 2021 LTSC is up & running.

I got myself in a bit of confusion validating my Office. Very quickly I was guided through the solution

Purchased Microsoft Project 2021 Professional yesterday
Received link to download and install promptly
Had a couple of queries and they were very, very promptly answered over WhatApp support number
Definitely look to use again and highly recommend

Having waited for email support, I was honoured by WhatsApp phone call from Owner of OpenSmartTech in Asia who went through a full installation authorisation process with me step by step. He Could not have been more patient and helpful. Thank you

Very satisfied with my purchase from OpenSmartTech.
Found the company in the GoogleAds when searching to purchase a licence for Visio 2024 and at first was suspicious as the price was so reasonable. Checked reviews and there were enough to reassure me that the company was trustworthy, as well as the fact that I was able to check that they were approved suppliers via the Microsoft website, so I went ahead and purchased the download. It arrived within minutes with easy instructions.

Programme works perfectly, and I've paid £72 instead of the £339 from Microsoft!

The purchase was easy however getting first contact with tech support was a bit difficult but once connected with them the download was effected

After I purchased a software from your company (Visio - order No 66900) I needed some prod support help and the guy - Salbey (hopefully I spelled his name correctly) was absolutely wonderful, knowledgeable and very helpful!
As I worked in the software company in the Prod Support team myself for years, I think the service provided was excellent!
Thank you
Elena

Had a minor problem, but the help got it sorted very quickly, many thanks

Perfect customer service and great products. Very recommended . 👌

Fast, easy to set up and the help was so good! They were so helpful and sorted the issue instantly

The product is perfect and the customer service is incredibly responsive, seemingly 24 hour a day, as I am in Europe and I wrote early this morning and they replied to each email immediately, much sooner than I had expected!

I am supper happy about the support i recieved from OpenSmartTech. I contactesd the whatsapp line and it was so quick and effective. Respondent was supper patient and suported me thoughtout the downloading and installation process until I got it all right. I am really enjoying my MS Visio.

Absolutetly Splendid service.

I will definately come back to OpenSmartTeck.

Very impressed. Not being a techie, I was walked through the installation process step by step including tje time it took to download.
I highly recommend these guys.