Opensmarttech Reviews 193

IT was a very quick response, everything downloaded and the key worked straight away. Also there was a follow up call - great service .thanks

Had issues with activation of product but following a few emails all was sorted.

Great price for the product and simple download. I had a little bit of trouble setting up the product, but the support staff were fantastic and within 10mins all was sorted and I was happily using my new product

I purchased office 2021 very smooth payment verification. prompt reply with link to down load.
after installing prompted to use the product key
unfortunately it did not load. Tiny little bells started to ring oh no, but I emailed Opensmart wiyh a screenshot
I had to go out, next day there were instructions followed still did not work Phoned as spoke with a very calm helpful chap who listened and looked at screenshot told me he would send the necessary information, 5 minutes later job done. 5 stars

Easy, simple, very responsive to queries. And most importantly, the product works!

The amount of out of hours support was fantastic

I would have given 5 stars if the software product that I ordered was sent as advertised without a 19+ hrs delay. I was in a hurry to get the software but the advertised 24/7 customer care was non existent when I tried contacting on WhatsApp, email and telephone. At the time I thought I paid £96 to a rogue company. Advertised online software activation also didn’t work but the activation over the telephone has worked.
Eventually they have done everything to deliver the product and get it working, therefore I would be happy to use them again if I am not in a hurry to use the software.

We had issues but they were looked at and resolved quickly and professionally. Love the COMMS!!! Thanks again for your timely help.

Prompt, helpful, simple response to an issue with the activation. All resolved. Good product, great value for money and is working fine. Will use again.

When I had a query it was responded to.

I had difficulty downloading the software and the staff were super helpful in doing it for me remotely .

Purchased Microsoft Office Professional 2021, price was cheaper than anywhere else, got prompt email with network key and a WhatsApp message with instructions! Easy to follow installation instructions and great customer service. Thank you

After experiencing nearly two days of difficulty in getting product to install and numerous resetting of laptop I was a bit dubious about the purchase and in all honesty the thought of scam had come to my mind which quickly disappeared when I contacted them as these guys did not give up on me, they persevered and even supplied me with a replacement product code. I was starting to despair that the problem would never be solved but they didn't give up and at last installation and activation was completed, up and running.
I can't fault the assistance that I got from them, they were friendly, professional and patient and responded to all my questions...I am now as happy as Larry and will defo recommend them.

Very satisfied with the purchase and customer service. Had an issue with the installation on a Sunday and contacted the provided number. Had a response within 5 minutes, quickly resolved.
Do recommend!!

Prompt sale and delivered
Useful references to instructions that were clear to follow. Felt let down when the customer service delayed getting back in touch, however the problem was solved and I’m happy with the product

Quick and easy transaction. And instant help when the download was being troublesome. Thanks

My software and access codes arrived in reasonable time, and I was offered assistance with installation should I need it. Thanks.

The on-line support was great when I had trouble activating my new Office account.

I Paid postage so expected to receive the disk and code. The activation code sent by email had been used several times before, had to activate by phone which makes me think there’s could be a problem with the purchase.

Easy to set up and very helpful support.