Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update. T... Toon meer
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Lees wat reviewers zeggen
This company was very professional and didn’t pressurise. They gave you time to pay which took the pressure of you. Definitely would recommend
Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the... Toon meer
I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Toon meer
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My clearpay account is still saying I…
My clearpay account is still saying I owe them £42.15 when you've stated in emails that I've fully cleared this debt?
Quick response and very understanding…
Quick response and very understanding and accommodating.
If I could leave -5 stars I would
If I could leave -5 stars I would. Took money from my account without authorisation then blamed it on the company they were working for. If at all possible don’t deal with these.

Antwoord van Ophelos
Great communication
Great communication, not pressure and no harassment, really good choice and flexibility, suitable for all clients.thank you
Felt totally pestered all of the time…
Felt totally pestered all of the time which didn’t help my mental health in any way

Antwoord van Ophelos
No Robotics just Human experiance
Having to be able to talk to a human and having them understand made a huge difference. I had to change the date on one payment and nothing was too much trouble. If i ever need advice these are the people id go to.
Finally dealing with a human
Finally dealing with a human, made the experience 5 stars. Talking through the outstanding bill makes sense and happy this account is now settled and closed.
Eon are working with helpful and thoughtful company.
Happy days
Ophelos we're very helpful and…
Ophelos we're very helpful and explained what was happening and how often they would take a payment
Excellent customer service by Martin…
Excellent customer service by Martin who went the extra mile by being so professional, kind and helpful.
Friendly. Easy. Simple
The team at Ophelos were so friendly and helpful from the get go, making sure setting up a plan was easy without pressure or added stress. I dealt with Hannah, who was professional and knowledgeable yet friendly and relatable and made something quite daunting so effortless.
Ophelos help you plan a budget to…
Ophelos help you plan a budget to resolve your debt, even in my case where I can only pay very little, it matters, the advisor also offered me further organisations who might be able to assist.
Excellent!
Finally, a debt collection agency that does things right! A lot of people find themselves in the uncomfortable position of being in debt, me included. However Ophelos do not hassle you, they send you polite and not that frequent reminders with no pressure! Makes the debt feel manageable and gives you control, with multiple payments options on a very easy to navigate website. Thankyou for allowing me to clear my debt in a steady and easy way!
Maryam was really helpful
Maryam was really helpful, I needed a refund as the payment came out my bank twice. Maryam emailed me explaining what I needed to do and when i didn't reply Maryam followed up with me to make sure i did the instructions to get the refund. Great person to have on the team.
Nice service
Nice service, polite people to interact with. My debt with clear pay has been sorted. I’m free🙏
Alex was very helpful and…
Alex was very helpful and understanding. She really made me feel like I didn't have to worry or stress anymore.
Great customer service very friendly…
Great customer service very friendly and efficient service
Really easy to follow and use
Really easy to follow and use. Easiest debt I’ve paid off
Great service n grateful for your…
Great service n grateful for your service
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