Ophelos Reviews 505

Very helpful thank you

Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update.

They will neither put me in contact with a representative that will assist me.

I really likes the time and patient throughout my conversation with ur staff. It's was nice and keep it up.

Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the same person after a few emails, Aaminah totally understood my situation. I contacted the company I had to make payments with and waiting on word back. But at Ophelos and especially Aaminah in Customer support, I couldn't be more thankful for her kindness and understanding. Thank you.

Very helpful and understanding of my situation

The staff were absolutely brilliant they listen to what you have to say and very helpful

Had a really great experience with the advisor Nina supported me all the way through the process understanding the support which is needed and took time to understand my needs very happy

I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies.
The lady I spoke to was brilliant and it actually felt like she wanted to help and not just recover money.
I told her how much I could comfortably afford and she made it happen.. she even said she would Assign the case to herself so I could deal with her again in the future..
Its never nice owing money but it is nice that people can be kind and compassionate during these times
I dont recommend being in debt but if your going to be then these guys are spot on. Thanks again

Very understanding people, made options for repayment that my daughter could afford

Me experiencing difficulties but they really solved my issue with me. Very kind people,
They have time to listen to me

Nina was very helpful and kind and informative.

Alex was absolutely amazing. I went through a rough time and I really appreciated the kindness and understanding he had during that time. With his encouragement I was able to find the right timing to be able to get everything settled. Thank you very much

Best feeling to be acknowledge as a human being struggling through so much
Ophelos has helped me in so many ways to ease some relief

Aaminah was very helpful and understanding, service was top tier. Explained everything from start to end and was very polite.

I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the stress knowing that I could restructure it but also amend it back to the original amount once I was back on track. Excellent communication. Thanks, Claire

I would advise to pay there's an invisible form of gratitude there however small

Gareth Condon

The lady was very welcoming and so easy to talk to and explained everything to me shes a credit to the company

Very helpful staff member

Expérience très problématique avec INTRUM / OPHELOS
Mon expérience avec INTRUM et sa filiale OPHELOS, entre leur premier contact d'OPHELOS du 24 septembre 2025 et leurs réponses jusqu’en mars 2026, a été un enchaînement d’incohérences et d’opacité.
Dès le départ, on me réclame 57,95 €, sans facture, sans mandat, sans justificatif.
Puis les montants changent : 37,95 €, puis 28 € sur leur portail.
Aucune explication claire, aucune preuve valable, aucun document contractuel — même leur mandant reconnaît ne plus avoir mon contrat.
J’ai demandé le mandat : jamais fourni
J’ai demandé les justificatifs : jamais fournis.
J’ai demandé les CGV : introuvables.
J’ai demandé plusieurs fois d'être appelé : jamais reçu un seul, malgré leurs promesses répétées.
J'ai menacé de porter l'affaire au tribunal et j'ai reçu un appel de leur service juridique pour me dire que le dossier était "purgé" mais pas "clos"
Pire : mes données personnelles ont été transmises à plus de dix entités (France, Royaume‑Uni, Île Maurice…), alors même que je demandais leur effacement.
Et malgré leurs courriers affirmant que mon dossier était “purgé”, je continuais à recevoir des messages, relances et contradictions internes entre INTRUM et OPHELOS.
Après six mois de démarches, relances, LRAR et demandes formelles, je n’ai jamais obtenu les documents essentiels permettant de vérifier la légitimité de la créance.
⚠️ Recommandation aux consommateurs
Si vous recevez un message d’INTRUM ou OPHELOS :
✔️ Ne payez rien sans justificatif clair
Exigez :
le mandat,
la facture,
la preuve de la dette,
les CGV applicables,
la décomposition exacte des montants
contacter l'entreprise dont INTRUM se réclame pour vérifier et croiser les informations
✔️ Demandez tout par écrit
Les appels annoncés n’arrivent jamais.
Les écrits, eux, laissent des traces.
✔️ Conservez toutes les preuves
Emails, captures d’écran, LRAR, dates, montants.
Cela vous protège.
✔️ En cas d’incohérence : saisissez les autorités
CNIL (données personnelles),
DGCCRF (pratiques commerciales),
Tribunal judiciaire (contestation de créance).
🎯 Conclusion
Mon dossier a été géré avec un manque de transparence, des contradictions internes, des montants changeants et une incapacité totale à fournir les documents de base.
Une expérience éprouvante, confuse et non conforme aux standards attendus d’un professionnel du recouvrement.

I've got an offer that suited me i wad stuck with money
And I got help so thank you very much