Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update. T... Toon meer
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Lees wat reviewers zeggen
Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the... Toon meer
I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Toon meer
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Toon meer
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
4,2
Goed
505 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you.itd amaizing experience.
Thank you.itd amaizing experience.
24 maart 2026
Review zonder uitnodiging
Great very good
18 maart 2026
Review zonder uitnodiging
I fell into a small debt
I fell into a small debt, Ophelos was exceptionally acommodating and didn't compound my debt Also very flexible. If you are in a bind, they are the people to deal with.
18 maart 2026
Review zonder uitnodiging
The agent listened to my problem…
The agent listened to my problem patiently and then made some recommendations and made me look at my problem more constructively.
Many kind thanks.
13 maart 2026
Review zonder uitnodiging
Very positive
12 februari 2026
Money Grubbing Scammers
Agreed last year that the “debt” they were chasing did not exist and they would not be chasing me anymore. All good you would have thought.
Oh no, these morons have sold my personal details and the nonexistent debt to PRA Group for them to harass, fail to provide evidence and admit the debt never existed.
I do not give you permission to store my personal details and you have no legal reason to do so. And I absolutely do not consent to these details you should never have had the first place being sold to other scammers.
10 februari 2026
Review zonder uitnodiging
Thanks for being so expedient.
This was so quick...I cancelled my direct debit when I changed provider and by the time I realized I was due another payment my sky account was closed leaving me unable to log in to pay.They did call during the day but as I work in a medical facility I never had my phone when I called back I was advised to pay online then I couldn't log in so Thank you so much for making this so quick and easy.
6 februari 2026
Review zonder uitnodiging
Absolutely great service
Absolutely great service, i love the option of paying what you can afford
1 februari 2026
Review zonder uitnodiging
They offer flexible payment options
They offer flexible payment options, and their communication style is remarkably courteous and professional.
23 januari 2026
Review zonder uitnodiging
Shannon was very easy to speak to and…
Shannon was very easy to speak to and understood what my issue is
19 januari 2026
Review zonder uitnodiging
Very efficient
9 januari 2026
Review zonder uitnodiging
Always ask for the mandate to recover
After 14 weeks awaiting to get answer to my request to provide legal information on the mandate to recover "unpaid bill" and inability for OPHELOS and its sister company INTRUM to provide such details, I had to ask them to delete my personal data, including information shared to third parties. At this stage OPHELOS has restricted the access to my account and I am awaiting the deletion of all information in accordance with the law protecting my personal data.
16 december 2025
Review zonder uitnodiging
Customer service is good
Customer service is good. She was very polite, humble and try her best to sortout mynproblem
15 december 2025
Review zonder uitnodiging
Gives option on the amount you are able…
Gives option on the amount you are able to pay. They are very exceptional and communicate respectfully with people.
1 september 2025
Very supportive and willingness to…
Very supportive and willingness to listen and coming with best suitable opinion..I would say i had a very good experience with them
24 april 2025
Review zonder uitnodiging
Great agency
Great agency and was easy to set-up an account with them and choosing what you are able to pay each month.
No hassle with this agency.
10 december 2025
Review zonder uitnodiging
Great support
Ophelos, were very easy to deal with, great support, I didn't have any issues but they were there if I needed to discuss something with them. Made the arrangement easy and manageable.
17 september 2025
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