Optego Uk Reviews 

THIS COMPANY IS A SCAM.

The saga continues as on Tuesday 6th October I received from OPTEGO-UK Support an urgent notice regarding Order #1453 (Debt Recovery Action)

Dear Customer,
We have not received a response regarding the GBP 246.29 outstanding balance for your Four Trekking Poles - Black (Order #1453). As you have retained the merchandise despite receiving a bank refund, this case is now being prepared for transfer to a Debt Collection Agency. Please be advised that this action will likely have a negative impact on your credit rating.
To stay this process, you must choose one of the following options within 24 hours:
Option 1: Settle the Payment. Reply to this email, and we will provide a payment link.
Option 2: Return the Merchandise. If you choose to return the item, please note that return shipping costs are your responsibility.
IMPORTANT: Do not ship the item back until you have received the official return address from us.
Please reply immediately to confirm your preference so we can provide the necessary link or address.
Regards,
Cindy

I replied with a copy of my e-mail from 1st July:

THE ITEMS WERE RETURNED MAY 20TH 2026 USING THE CONTACT INFORMATION YOU SUPPLIED: SEE ROYAL MAIL LABEL.CURRENT TRACKING INFORMATION STATES: This item is still being assessed by the destination customs authority. If any further information is required before release they will contact the
recipient directly.

So the fraudsters are threatening legal action... avoid at all costs!

I leave a 1star cause there is no option for less… my experience with this company is below poor. I did an order it came after 2 weeks and now for the refund I need to wait for the email(an other very slow process) to get the address to refund.
I’ve been offered (attention!!!) 3% refund if I keep the product. But if I want to return I need to pay a lot of money to send it to HONG KONG and they will still keep a 15% from the product (f***k knows why) once returned. In general I chose optego cause the hiking sticks were recommended and it did say is UK based.never again.

Purchased Optego a walking pole as recommended in Hiking Top 5 recommended Poles for 2026.

Cost was £100

Incredibly poor Necasil pole arrived which is sold Temu for under £20 and was not the item described.

Similar experience to the other buyers on here (reviews posted after mu experience) with an awful amount of run around. I reported it to my bank who investigated and enforced a refund from the company.

The company are now hounding me to return the item or refund the refund back to them otherwise they will arrange debt collection. Ha!! Im sorry when the bank deems the transaction to be a scam you can't then get the money back you've refunded.

Stay well clear!!!!

I ordered an Optego hiking pole (I am recovering from a broken foot and needed support!) and paid for expedited shipping. The pole took ages to arrive (after, in fact, I had returned from the trip for which I purchased it), and then was not an Optego pole at all, but instead Necasil. Worse than that, the final snap at the bottom did not work. I requested a refund and then was given a major run around with multiple requests for explanations and photos, all of which I sent. I still do not have a refund about six weeks after I ordered! TERRIBLE COMPANY

I rarely leave negative reviews, but I feel other customers should be aware of my experience with Optego.

I purchased trekking poles from a website branded with “UK” in the address, which genuinely gave the impression I was buying from a UK-facing retailer operating under normal UK consumer expectations.

The poles themselves were not robust enough for my intended use. The handles felt loose and unstable, and for a product costing nearly £200, the overall quality and durability did not meet my expectations at all.

The biggest issue, however, was the returns process.

Only after raising concerns did I discover that returns had to be sent internationally to Hong Kong/China entirely at my own expense, including shipping costs, customs risks, tracking requirements, and handling fees. This was not prominently highlighted during the purchase process in a way I believe most UK consumers would reasonably expect.

Over multiple emails, I repeatedly explained that I was willing to return the items if the company arranged or covered the return process. Instead, I received repeated template-style responses insisting that I either:
- pay to return the items internationally at my own risk and expense, or
- keep products I do not consider fit for purpose.

I also found it concerning that:
- the business appears difficult to independently verify
- I struggled to identify a clear UK trading entity connected to the website
- the customer service and returns process did not meet my expectations
- the company seemed unusually resistant to absorbing any return costs despite the dispute continuing for weeks

Overall, the experience has left me extremely disappointed and uncomfortable as a customer. I would strongly encourage anyone considering purchasing from this company to carefully research the returns process and understand that returns may involve overseas shipping, customs requirements, and additional costs.