Very friendly and courteous customer service. The terms and conditions of the agency's collaboration with the client were thoroughly explained. The conversation took place in a pleasant atmosphere,... Toon meer
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Lees wat reviewers zeggen
Skontaktowałem się z Biurem W sprawie wypadku samochodowego Zostałem połączony z panią PATRYCJĄ która przeprowadziła mnie przez całą weryfikację zgłoszenia. I było to bardzo profesjonalne i ba... Toon meer
Wypisujecie treści niezdrożne ze stanem faktycznym jaki był . Państwa pracownik próbował zwalić na mnie swoją pracę która należała do niego i mam na to potwierdzenia pisemne . Państwa pracownik dopuśc... Toon meer
Bedrijf heeft geantwoord
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contactgegevens
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, Verenigd Koninkrijk
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent from start to finish
Great working with Caroline and Nafeesa. I had a short window as I'd been transferred from another solicitor and she was very efficient in getting the deal done. Thank you so much for all your help. Definitely recommend their services.
23 oktober 2023
Antwoord van Optimal Solicitors
Hi Nigel, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Caroline and Nafeesa in our conveyancing team. Many thanks
Good communication and work hard
Have used several times - they work hard, respond in good time and are pretty hard to beat on price. We had Natalie M and she is lovely.
12 oktober 2023
Antwoord van Optimal Solicitors
Hi Natalie, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie in our conveyancing team. Many thanks
Fast and best !
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończyło. POLECAM wszystkim i dziękuję jeszcze raz za pomoc. Pozdrawiam.
9 oktober 2023
Antwoord van Optimal Solicitors
Witamy Karol, dziękujemy za pozostawienie pozytywnej recenzji. Cieszymy się, ze byli Państwo zadowoleni z naszych usług. Pozdrawiamy!
very unhappy
unfortunetly i am not happy about the servic i rcive this time .
Firstly the communication was very poor and difficult , when i was calling no on would pick up the phone .
No one would respond to mme emails as well even thou i did send a lot.
The was even one time a call booked for a specifick day and time and no on bothered to call on that day witch cosed me thouther to lous time as need a translator .
The second this is the amound of money for me compensation was pitfoul not speakeg abou tthe amound you tok form it .
Unfortunetly i will never recomend your company to anyon as the comunication is poor , the time it toooks to sort it out and then the compensation .
9 oktober 2023
Antwoord van Optimal Solicitors
Dear Barbara
Thank you for taking the team to leave a review.
We are sorry you were not happy with the service. It would appear your not happy with the level of compensation received nor the amount we charged for dealing with the matter for you.
We refer you to our terms of engagement, including costs, which you signed and agreed at the outset. You therefore had full knowledge of the amount payable from your initial engagement with us.
if you do wish to discuss the outcome of your claim further, please do not hesitate to contact us.
Antwoord van Optimal Solicitors
Hi Craig, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our Family team. Many thanks
Friendly staff and very helpful
27 september 2023
Antwoord van Optimal Solicitors
Good Morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
Vicky Sumner is the one you need @ Optimal
Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got done, reassured me, had a positive mind frame and had great knowledge on the whole process. My property had a very tight exchange deadline within 28 days and we beat that with days to spare. Trust Vicky!
31 augustus 2023
Antwoord van Optimal Solicitors
Hi Ahmed, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks
Vicky Sumner and Optimal Solicitors…
Vicky Sumner and Optimal Solicitors have been very approachable, helpful and professional. Vicky made sure we were informed and updated at all times throughout the process of our case. Can't thank them enough for their care and dedication. Would highly recommend their service.
29 september 2023
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Hi Elena, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks
mortgage repayment
I had to chase Target the help to buy scheme and resend e mails of documents, all along it was me who chased were theprocess was and left me feeling no confidence with the solicitor
2 oktober 2023
Antwoord van Optimal Solicitors
Hi Stuart, thank you for taking time to leave feedback. We have looked into the matter and we would like to clarify that we did not leave you to chase up help to buy during the process. When dealing with the redemption of any help to buy equity loan, the customer does need to instigate the initial contact with help to buy which then results in the redemption statement being sent to us. Prior to completion, we also require an authority to complete from help to buy, which we requested. We in fact sent an email to you to advise this has been submitted and chased up, whilst also advising you that you may wish to call help to buy to help expedite them providing us with the authority to complete. To be clear, this was not us refusing to do the job, but from years of experience working with help to buy and other organizations, we know on occasion that a call from an actual customer can help speed up matters, as opposed to simply being chased from the solicitor. We are pleased that we did manage to complete your transaction despite your completion preferences changing from your initial instructions to us.
Hopefully this provides you and other readers with a more realistic explanation as to how this progressed.
The service was amazing and the…
The service was amazing and the solicitor explained everything really well
28 september 2023
Antwoord van Optimal Solicitors
Hi Mr Javed, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
The professionalism from Matt Moss was…
The professionalism from Matt Moss was incredible. Always communicating to me when new information came to his desk about My case he was sincere about my case and I was very impressed by his work ethic and integrity relating to my case. Matt moss and his team are a credit to his company and his trade. I would recommend Matt and his team to my friends and family in a time of need. Thank you very much for help and guidance through this matter Matt
5 oktober 2023
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Good Afternoon, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Matt. Many thanks
Antwoord van Optimal Solicitors
Hi Mr Phillips, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team and that they also superseded your expectations. Many thanks
Highly recommend
4 oktober 2023
Antwoord van Optimal Solicitors
Hi Agata, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks
I highly recommend Optimal Solicitors
Professional and friendly approach to the client. They provide advice and assistance at every step. If necessary, service in another language (Polish).
Special thanks to: Usha from
Serious Injury Department, Marie and Natalia
29 september 2023
Antwoord van Optimal Solicitors
Hi Michal, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Usha and the team in our personal injury team. Many thanks
Great team
Been working with Vicky and Nafeesa and they've been nothing but helpful to me in buying my home.
Very informative, quick to action and accomodating to the quick timescale i had.
29 september 2023
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Hi Nigel, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Vicky and Nafeesa in our conveyancing team. Many thanks
I highly recommend Optimal Solicitors
I highly recommend Optimal Solicitors, very professional and always updated the developments. Thank you very much
28 september 2023
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Hi Arun, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by us. Many thanks
very helpful
1 augustus 2023
Antwoord van Optimal Solicitors
Hi Kevin, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
I would recomend them
This comany offers a prompt and meticulous service.
I loved the fact that they are willing to explain technical legal documents in plain english.
I would recomend them.
26 september 2023
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Hi Sylwia, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided. Many thanks
I can recommend the company with full…
I can recommend the company with full professionalism, some matters require time and patience, also on the part of the clients, I can't say anything bad about the team, my case took almost two years but was completed with a positive outcome
26 september 2023
Antwoord van Optimal Solicitors
Hi Lukasz, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks
Jestem bardzo zadowolona
Jestem bardzo zadowolona. Pracownicy kancelarii są profesjonalni, życzliwi, a przede wszystkim skuteczni.
Szczerze polecam
Małgorzata
11 september 2023
Antwoord van Optimal Solicitors
Witamy Malgorzata, dziękujemy za pozostawienie pozytywnej recenzji. Cieszymy się, ze byli Państwo zadowoleni z naszych usług. Pozdrawiamy!
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