Optima Legal Reviews 9.200

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I felt the guidelines provided for completing the mortgage deed were unclear, which led to us filling them out incorrectly. However, when I phoned and spoke to an adviser, they were extremely helpful... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've remortgaged several properties in the past, and Optima Legal is by far the best I've ever experienced. I can't believe my remortgage has been completed in three weeks and three days - you are ama... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was advised by Barclays that they could supply a solicitor on my behalf for the transfer of my mortgage from my existing lender... I'm glad I decided to use there recommendation. Optima Legal did it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely faultless service! Started and completed in 2 weeks! Optima legal was chosen by NatWest we had no input into who was chosen for the legal side of things. I did look at reviews after I... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Notaris
  2. Advocatenkantoor
  3. Advocaat
  4. Juridische dienstverlening

Over Optima Legal

Geschreven door het bedrijf

Optima Legal

We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

9K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Worst Law Firm I've Ever Known

I've had three dealings with this firm all through (re)mortgage applications (recommended by the bank) and each time is worse. They end up costing you more money through interest on your mortgage because of their incompetence. No one has a clue what’s going on. If I could give 0 stars, I would.

29 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Optima have demonstrated a significant…

Optima have demonstrated a significant lack of competence in handling anything beyond a straightforward mortgage transfer. Throughout the process, there were repeated and unnecessary delays, ultimately resulting in the remortgage completion date being missed. As a direct consequence, I was forced onto my lender’s variable rate, incurring additional costs of approximately £500.

Based on this experience, I would strongly advise others to consider alternative solicitors, particularly where the case is assigned to their so-called “complex team,” as this appears to introduce further inefficiencies and delays.

29 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant

Brilliant, fast and user friendly. Cut out the middleman & this was a super smooth process. Thank you!

29 april 2026
Beoordeeld met 4 van de 5 sterren

Great customer service

I felt the guidelines provided for completing the mortgage deed were unclear, which led to us filling them out incorrectly. However, when I phoned and spoke to an adviser, they were extremely helpful and resolved the issue quickly. The customer service advisers are excellent.

28 april 2026
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Antwoord van Optima Legal

Sarah,

We're happy to hear that our adviser was helpful in resolving the issue. Thank you for your feedback and for acknowledging our customer service.

Optima Legal

Beoordeeld met 5 van de 5 sterren

Fantastic Service

Fantastic Service

Remortgage completed in under 4 weeks !

Highly recommended

28 april 2026
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Antwoord van Optima Legal

Miss Rob,

We're happy to hear that you received fantastic service! We're glad your remortgage completed quickly, and we appreciate your recommendation.

Optima Legal

Beoordeeld met 5 van de 5 sterren

Amazing Service thank you guys

Amazing Service thank you guys

28 april 2026
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Antwoord van Optima Legal

Matt,

We appreciate your feedback and are please to hear that we could provide an amazing service for you.

Optima Legal

Beoordeeld met 1 van de 5 sterren

This company is absolutely a joke

This company is absolutely a joke, my remortgage is on their hand, and there is only 2 days left before the deadline, and their website server run of the message capacity, and you cannot reach out to the team for inquiry, and they never response your question ( sent on 23/4 and no answer since then).
If you are thinking to partner with them, think carefully.

23 april 2026
Review zonder uitnodiging
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Antwoord van Optima Legal

Joey,

We apologize for the difficulties you experienced. We take your feedback seriously and will investigate the server issues and communication delays to improve our service. Thank you for bringing this to our attention.

Optima Legal

Beoordeeld met 5 van de 5 sterren

Great service

Great service, easy to navigate, very helpful team

28 april 2026
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Antwoord van Optima Legal

We appreciate your kind words about our helpful team.

Optima Legal

Beoordeeld met 5 van de 5 sterren

Great job done

Great job done. Will always recommend. Thx

28 april 2026
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Antwoord van Optima Legal

Savanna,

We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us.

Optima Legal

Beoordeeld met 5 van de 5 sterren

The process was done smoothly

The process was done smoothly. The online portal is very nicely and clearly laid out. The team is very helpful and explained things and process very nicely.

27 april 2026
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Antwoord van Optima Legal

Ritu,

We're pleased to hear that the process was smooth and that our online portal was clear for you. It's great to know that our team was helpful. Thank you!

Optima Legal

Beoordeeld met 5 van de 5 sterren

Clear and straightforward instructions…

Clear and straightforward instructions make the process manageable and efficient.

25 april 2026
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Antwoord van Optima Legal

S Mckenzie,

We're happy to hear that our clear instructions made the process manageable and efficient for you. Thank you for sharing your positive experience with us!

Optima Legal

Beoordeeld met 5 van de 5 sterren

Great contact

Great contact, they act fast, big recommendation

23 april 2026
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Antwoord van Optima Legal

Alicja,

We appreciate your recommendation and are so glad that we could provide you with prompt support. Thanks!

Optima Legal

Beoordeeld met 5 van de 5 sterren

Good Comms

Good Comms, once realised the situation it was sorted quickly

24 april 2026
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Antwoord van Optima Legal

Lee,

We're happy to hear that our communication was of a good standard. Thank you for your positive feedback and for taking the time to share.

Optima Legal

Beoordeeld met 5 van de 5 sterren

Smooth professional transaction

Smooth professional transaction. Easy to communicate and download/upload documents.

24 april 2026
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Antwoord van Optima Legal

John,

We're happy to hear that you experienced a smooth and professional transaction. We appreciate your feedback.

Optima Legal

Beoordeeld met 5 van de 5 sterren

It was an incredibly easy process

It was an incredibly easy process. Really surpising

23 april 2026
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Antwoord van Optima Legal

Darren,

We're happy to hear that the process was easy for you! Thank you for sharing your positive experience with us.

Optima Legal

Beoordeeld met 5 van de 5 sterren

The best by far!

I've remortgaged several properties in the past, and Optima Legal is by far the best I've ever experienced. I can't believe my remortgage has been completed in three weeks and three days - you are amazing! I've not had to chase you up for anything, unlike with others and no additional fees - excellent! I will definitely recommend you 100%. Thank you, Team Optima Legal!

24 april 2026
Logo Optima Legal

Antwoord van Optima Legal

Julie,

We're happy to hear that your remortgage experience with us was the best you've had. Thank you for the recommendation!

Optima Legal

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