My experience with Optimum was the worst!
My experience with Optimum in Hendersonville, NC has been beyond frustrating and completely unacceptable. I moved to a location where they do NOT provide service. I contacted them to cancel my “pay-as-you-go” contract and was told I couldn’t cancel — even though they were fully aware they cannot provide service at my new address.
They continued to bill me for THREE MONTHS for services they were physically incapable of delivering. On top of that, they added late fees. Charging someone for a service you cannot provide is outrageous. Adding penalties for nonpayment of unusable service is even worse.
Instead of handling the situation reasonably, they hid behind policy and continued billing for nothing. This feels predatory and completely unfair to customers who relocate outside their service area.
If this is not corrected immediately, I will be filing formal complaints with the Better Business Bureau (BBB), the Federal Communications Commission (FCC), and the North Carolina Attorney General’s Office. Customers deserve ethical billing practices and basic common sense when service cannot even be provided.
Extremely disappointed.
Antwoord van Optimum - Hendersonville
Hello Kayla. I’m really sorry you’ve had to deal with this. I understand how frustrating this must feel, and we don’t want any subscriber to go through that kind of experience. We’re here to help and want to get this resolved for you as quickly as possible. Please send us an email at BrandReviews@optimum.com with your account details, and we’ll take it from there right away. ^Juan