Optimum - Roslyn Reviews 1

I called customer service in mid-July 2025 after my monthly bill increased from $196.63 to $229.60 without any explanation. The rep explained that my billing promotion had ended and also commented that I was on an "old" plan and that the bill would be returned to a slightly higher $198.23 at the next billing period using the new plan. I verbally accepted the offer but was then met with a bill of $227.43 the following month - WITH FEWER CHANNELS than my prior plan. When I called back to request a cancellation of service, they again promised a discount which I refused. Optimum then proceeded with weekly calls promising even deeper discounts. Each time I refused and instructed them to process the cancellation. Since my request for cancellation was never processed, I turned in all my equipment at the Manhasset Optimum store on September 8. I received an email on September 9 finally confirming that my service and billing would end on October 6 - nearly a full month since I turned in my equipment. My final bill is listed as $231.99. Since Optimum refused ALL of my cancellation requests and then proceeded to bill me for 28 days of service AFTER MY EQUIPMENT WAS RETURNED, I reluctantly paid the bill. An incredibly frustrating experience - Can I give them less than one star?