Delivery is super fast! Products are top tier if you’re looking for grade A performance and recovery, there is something for everyone! Customer service are also very happy to help if ever there is an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lost parcel now ignoring me, their proof of delivery is some drivers feet, they proclaimed that it was received by myself even tho I was 15 miles away at work lol joke of a company please avoid
Bought two products and can see the difference - I am diagnosed with Parkinson's and the ON UK shakes are really helping me to retain my muscle mass and size
As someone who’s trying to put on a bit of size, previously I struggled to get the calories and protein in and the best way to supplement with protein shakes and protein bars. The pre-made protein sha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.
Contactgegevens
3,9
Goed
199 reviews
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Shippinfmg delivery didnt happen as per…
Shippinfmg delivery didnt happen as per the policy. It was late.
Package was damaged by the time I received
7 september 2026
Antwoord van Optimum Nutrition UK
Hi Pavan,
Thank you for your feedback, and we sincerely apologize for the issues you experienced.
We will escalate your feedback regarding both the delivery experience and the condition of the package to the relevant teams for review. That said, we're glad to understand that the products themselves arrived intact and were not affected by the damage to the outer packaging.
Thank you for bringing this to our attention:)
Issue Resolved – Optimum Nutrition Made It Right
I am updating my original 1-star review following a positive resolution from Optimum Nutrition.
My order originally arrived with the Gold Standard Whey Protein damaged, with the seal broken and the powder spilled throughout the shipping box. The initial handling of my complaint was frustrating, particularly as I had provided photographs and requested an escalation but did not receive a resolution for around two weeks.
However, Optimum Nutrition has now contacted me and arranged a replacement for the faulty product.
I appreciate that they ultimately took responsibility and made the effort to resolve the issue properly. Problems can happen with any company, but what matters is how they deal with them. Arranging the replacement was the right thing to do and has restored my confidence in the company.
For that reason, I have decided to change my review from 1 star to 5 stars. Thank you to the Optimum Nutrition team for eventually resolving the matter and making things right.
29 augustus 2026
Antwoord van Optimum Nutrition UK
Hi Nima,
Thank you for your feedback, and we sincerely apologize for the frustration caused.
We're sorry for the delay in responding to your case. We can see that our Customer Support team has since been in contact with you and has offered a resolution regarding the damaged product you received.
Thank you for your patience while the matter was being reviewed, and we apologize again for the inconvenience caused.
I haven’t received my package yet
I haven’t received my package yet. Please use other delivery services other than DPD.
7 september 2026
Antwoord van Optimum Nutrition UK
Hi Ambarish,
Thank you for your feedback, and we're very sorry for the delay with your delivery.
We will make sure your feedback about DPD is shared with the relevant team for review.
We're pleased to see that your package has now been successfully received, and we hope you're enjoying your products.
Antwoord van Optimum Nutrition UK
Hi AP,
We're so glad you enjoyed the products! Thank you for your wonderful feedback and support.
Fast shipping to Greece,and it was…
Fast shipping to Greece,and it was unbelievable how peanut butter protein powder could fit in a protein powder,and off course the quality of optimum nutrition
1 september 2026
Review zonder uitnodiging
Antwoord van Optimum Nutrition UK
Hi Dimitris,
We're so glad to hear you enjoyed the fast shipping and were pleasantly surprised by the peanut butter protein powder's quality!
We appreciate your positive feedback.
Antwoord van Optimum Nutrition UK
Hi,
Your support means a lot to us, and we're grateful that you took the time to share your feedback.
Antwoord van Optimum Nutrition UK
Hi David,
Your support means a lot to us, and we're grateful that you took the time to share your feedback.
Love this product
Love this product! Does exactly what it says on the packet. Excellent value for money and reapy fast delivery. Will 100% use again
4 september 2026
Antwoord van Optimum Nutrition UK
Hi Carrie,
We're so happy to hear you love our product and found our delivery fast! We truly appreciate your kind words and look forward to serving you again.
Protein powder was like watered down…
Protein powder was like watered down hot chocolate
4 september 2026
Antwoord van Optimum Nutrition UK
Hi David,
Thank you for your feedback.
If the shake tasted too thin or watery, we would suggest trying it with less liquid than recommended, as this can help create a thicker and richer texture. You can also experiment with adjusting the amount of water or milk to suit your personal preference.
If you would like further advice on preparation or believe there may be an issue with the product, please don't hesitate to reach out to our Customer Support team, and we'll be happy to assist.
Been waiting a week for my product
Been waiting a week for my product
Not replying to my emails, unable to get hold of DPD couriers
1 september 2026
Antwoord van Optimum Nutrition UK
Hi David,
Thank you for your feedback. We're sorry to hear about the difficulty you've experienced getting updates on your order.
We're pleased to see that you've been in contact with our Customer Support team. An investigation has been opened with our logistics partner so that we can determine what has happened with the delivery and provide the appropriate resolution.
Please rest assured that our team is actively monitoring the case and will continue working to resolve this matter for you as quickly as possible.
Antwoord van Optimum Nutrition UK
Hi,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
A Priced out loyal customer
Been a customer for over 20 years - brilliant product BUT... SO far out pricewise now. Why can I obtain this in Holland for £73 per 2kg pack and in the UK it is an incredible and unsatisfactory £98!? Such a sad former customer....
10 september 2026
Review zonder uitnodiging
Antwoord van Optimum Nutrition UK
Hi Chi,
Thank you for your loyalty over the past 20 years.
We understand your feedback, and apologize for this matter. Pricing can be influenced by a range of factors, which may result in different prices across regions.
We truly value your feedback and will share your comments with the relevant team.
Thank you again for taking the time to share your experience:)
£150 product damaged and not safe to…
£150 product damaged and not safe to consume, ignored by support, live chat doesn’t work.
offered 15% off if i order a replacement 😂
EDIT: I replied to their email two days ago and they never replied so just shows they have made up a reply on here to save face.
3 september 2026
Antwoord van Optimum Nutrition UK
Hi Daniel,
Thank you for sharing your feedback.
The damage shown in the photo you previously provided is extremely unusual, and because this concerns a consumable product, it should be examined by our Quality Team. To allow us to investigate properly and resolve the issue, we previously offered to arrange a return label so that the product could be returned, inspected, and refunded.
At this time, we have not yet received confirmation from you that you would like to proceed with the return process. If you wish to move forward, please contact our Customer Support Team and we will be happy to provide the return label and assist further.
We remain committed to resolving the matter as quickly as possible once we receive confirmation that you would like to proceed with the return.
Antwoord van Optimum Nutrition UK
Hi Camron,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Taste is great
Taste is great, simply great (double choc); no digestion issues at all; good pack design
2 september 2026
Antwoord van Optimum Nutrition UK
Hi Max,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
My order has still not arrived
My order has still not arrived. The tracking links do not work and the email I sent to ask/ clarify where it is has not been answered.
29 augustus 2026
Antwoord van Optimum Nutrition UK
Hello A.W,
Thank you for your message, and we're truly sorry for the inconvenience.
We're pleased to see that you have now been in contact with our Customer Support team. Our agents are currently assisting you and will work with you to resolve this matter as quickly as possible.
We apologize for the delay in communication and appreciate your patience while the issue is being reviewed.
Antwoord van Optimum Nutrition UK
Hi Samuel,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Awesome performance and recovery products
Delivery is super fast! Products are top tier if you’re looking for grade A performance and recovery, there is something for everyone! Customer service are also very happy to help if ever there is an issue. Third-party tested so you know you’re getting great quality as well as within any boundaries for professional athletes.
2 september 2026
Antwoord van Optimum Nutrition UK
Hi Danny,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Great products and always very fast delivery
Great products and always very fast delivery. I order the ON monthly 👍🏻👍🏻👍🏻💪🏼💪🏼💪🏼
24 augustus 2026
Review zonder uitnodiging
Antwoord van Optimum Nutrition UK
Hi Ryan,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Doesn’t get any better quality or…
Doesn’t get any better quality or service, heavy on the emails though, had to unsubscribe within a couple days I had a bunch of emails, a reminder would’ve done say 30 or 60 days after receiving my nutrient's. Otherwise buy with confidence been using optimum nutrition for a while, if I wanna cut in or bulk or maintain they do the job perfectly
1 september 2026
Antwoord van Optimum Nutrition UK
Hi FJM,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
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