Superdrug Reviews 

We went in with our trolley to see what they had on our way round the retail park to get our shopping as we normally do as I work in the home bargains in bishopbriggs and we went in and firstly one of the staff members say we couldn’t have the trolley in the shop so that was fine. My mum took it out of the shop then the lady came over to my gran and asked what she had in her bag and she pulled out her glasses case to see the products but she is an 80 year old woman who just had eye surgery not that long ago and has still to get the other eye done and that was appalling to be treated like that especially when we came in to see what it was like as it’s not long opened

Visited Saltcoats Superdrug today
Two members of staff behind counter , one wearing a Team Leader badge .
One was serving a customer who was looking for perfume , the other appeared to not be doing anything , she certainly wasn’t serving ( and even if she was doing paperwork her role priority is to serve customers who wish to pay for there goods which then in turn boosts the company takings . She saw me standing with items to pay for , I could have reached out and touched her we were that close , she spoke to her colleague while she was still seeing to her customer , continued to ignore me , then another customer with items to pay for stood behind me and she still didn’t serve us , over 5 mins had passed and I had to say excuse me are you going to serve me or just continue to pretend I’m not here , your job is first and foremost to serve customers . Shocking attitude and not a good example for a team leader

I had such a lovely experience at Superdrug Camberwell today, thanks to Mehru! She provided amazing customer service and was so patient and helpful when helping me find the right shades for me. She really took the time to understand what I was looking for and made the whole experience so easy and enjoyable. Thank you so much, Mehru, for going above and beyond! 💕✨

jo from penzance works very hard she helped me and so does ellie they are both very helpfull and they are out standing and polite staff and they are kind at what they are doing and they are great at their jobs and always there when you need help from neil

Ruby in Newport retail park was amazing today doing my Gel Nails. Helped with designs and colours and was happy throughout the appointment. Amazing skills and knows exactly what shes doing. Will definitely be going here again ⭐️⭐️⭐️⭐️⭐️

I ordered and paid for an item to collect from the Honiton store a week ago. I did have confirmation to say that my order had been received but I’ve had no information since to inform me that my order is ready to collect. I’ve tried to email Superdrug but my emails have been refused for some reason?? I won’t be using this service again !! It’s quicker to actually buy in store. Very disappointing!!

Unproffesional behaviour from staff member at this store. Staff member on till was incredibly rude and abrupt, started shouting at me without a reason. It was the young lady with piercing grey contact lenses, emotionally un - st@ble is the best description. She also talked down to the supervisor infront of customers. I made a formal complaint at the store and never received a call from the store manager. The excuse the supervisor gave for this person's behaviour was that she was having a bad morning.

Superdrug need to review why they employ bullies in customer facing roles.

Extremely disappointed with Superdrug

I ordered a £54 Prada aftershave from Superdrug, but received an £11 moisturiser instead.

I have been going back and forth with Superdrug through emails trying to get this resolved and have now also made a formal complaint. Despite this, they have refused to refund me or send the correct item.

They have referred to Evri weight checks and the fact there was no evidence of tampering, despite me never claiming the parcel was tampered with. My concern is that the parcel was incorrectly packed before it was dispatched.

What is particularly upsetting is that their response feels like they are implying that I am lying about what I received. I have paid £54 for an item I have not received and am now being left out of pocket.

I am extremely disappointed with how this has been handled. This should have been a straightforward issue to resolve, but instead I have spent a huge amount of time going back and forth trying to get Superdrug to address their own fulfilment problem.

I will be taking this matter further and, unfortunately, I will not be shopping with Superdrug again.

Came in a few days ago and was helped by a very nice lad (Max) will definitely continue shopping there!

She’s good Ang very kind.. Gije Shepered bush

I put in an internet order, which hasn't been delivered.
(order number 10255138935)
I chased by email, and after hearing nothing tried to chaise by phone.
The old number tells you they don't do phone calls anymore, but to use the "web chat"
Except, if it ever existed, it that isn't available either.
Update: They did get back to me, and have resent my order. Not actually arrived yet, but at least some progress!
Took a week from the original "next day delivery", but it has arrived now.

Order was lost then could not be replaced. .....poor customer support. They dont care about customers

There are products they won’t sell to you as you are female, although boots have no problem doing this, as long as you state it is for someone else. You are not aware of this at the time of purchase, although they know you are ordering from a females account. They will take your money and then later send you an email to say you can’t order as you are female, even if you state the product is for someone else. I then tried to cancel my entire order, as I had placed it again with boots. The online customer service is very poor and probably automated as they can’t seem to assist or be of any help. I won’t use the online service again, as it is very unclear and discriminatory.

Debby from hastings store this morning was extremely helpful, and I was very grateful. I will look for Debby again when I am next in store if I need assistance. Thank you 🙏

I visited my local (Lowestoft) store today with my two children on a hunt for some thinning scissors. I found them, placed them in my basket and then carried on looking round the store. We picked up some extra bits like hair clips for my daughter, some make-up for myself etc. Part way round the shop my daughter wanted to carry the basket so I let her. We went to the till, the cashier greeted myself, and my daughter placed the basket on the counter. The cashier scanned everything through but then announced that she couldn't sell me the scissors because my daughter had placed the basket on the counter. I argued the fact that I was the customer and the one paying for the transaction, my daughter hadn't touched the scissors at any point, but still she refused. I couldn't believe the ridiculousness of this scenario and ended up walking out without purchasing anything. I understand that children cannot purchase scissors, but she wasn't purchasing them, I was, and I was stood right there at the counter. This resulted in us wasting an afternoon looking for another local business to purchase from instead, and will now take my custom there in the future.

My experience was wonderful! My sister and I went shopping at the superdrug at Basildon eastgate looking for perfume. Versha, the lady at the till was so patient and helpful when it came to finding a perfect perfume scent for my sister. She really made our day!

As me and my daughter (14 yrs old) walked in, we were walking along the make up area. As a tourist, we wanted to buy some bits. Along the make-up area there was a coloured older woman with braids/dreadlocks walking up and down.i persume she was there to help ppl with queries or whatever. My daughter happened to show me a highlighter she was looking at to buy. There was different shades and there was one there that happened to be opened and actually all smashed up but my daughter happened to close the highlighter powder but showing me at the same time and the staff member came over shouting at us,quite abusive actually,saying stop opening the make up, kept saying it. i was like we arent ,its broken already , she kept shouting, especially as a staff member.she was actually horrendous and how dare she!!!!! She upset my daughter also, as if she did something wrong . We have been in this store a few times, but never again. My partner and son were also in the shopping buying stuff and I told them to leave and not to buy in here.i told this woman to calm down , and she was getting worse with us. I work in a very busy large supermarket where i come from, and we would never speak or be in any way abusive to people like this. She would want to be retrained in the store and learn people skills and manners for the future. I would have waited longer for a manager but was very busy at that time and also she just kept staring at me at the door as in to get out. This happened on Tuesday 18th august.
From A very disappointed/angry/upset customer who always shops in Superdrug.

This review is for the wonderful Romi that works in the Berkhamsted store.
She helped me select a fragrance for my teenage , and also went above and beyond helping me out with a click and collect that went slightly wrong for me .
She was very patient and we need more people like her in customer facing roles .
Thank you Romi . From the lady with the Billy Ailish drama .

BEZ at Centrale helped me with my basket and showed me where everything was. Really friendly!

Never have enough stock to fulfil online orders. It makes a joke of their offers, as you can't buy the stuff either online or instore. I will give this company 2 maybe 3 years before it folds. It's not ricket science . You don't give your customers what they want, they will go to a company who can.