optumbank.com Reviews 

Took months to get an online account after my employer started sending funds to Optum on my behalf. Help over phone non existent and hung up on me when they couldn't solve the problem. Security measure very similar to scam callers. Charges for statements and any chance they get.

Horrible customer service and they are asking for receipts that don't exist. Service date of April 7th and submitted on May 16th. Now they're asking for a receipt for May 16th (the date I submitted the actual receipt). What a joke. Obviously funding terrorism from this 3rd world ripoff. Employee's get stuck with this so called bank because they package it cheaply to employers that have low end cafeteria plans.

Extremely Disappointed with Optum Bank's Lack of Flexibility and Poor Customer Service
I recently attempted to transfer my HSA funds from Optum Bank to a Fidelity HSA via a trustee-to-trustee, in-kind transfer. The majority of my HSA balance is invested in a Schwab HSA platform that Optum manages. However, despite multiple conversations and a clear request from Schwab for a simple release authorization letter, Optum refused to provide one.
Instead, I was told I’d be required to liquidate all of my investments, move them into cash, and then request a transfer — a process that can take weeks or even months, potentially forcing me to lock in unnecessary investment losses due to current market conditions. When I requested escalation or offered to pay a fee to receive the required letter, I was repeatedly stonewalled with scripted replies and no resolution.
The reps I spoke with were courteous, but clearly had no authority or flexibility to help, and management was inaccessible. The rigid policies and lack of adaptability at Optum Bank have created a deeply frustrating customer experience. I’ve lost trust in their ability to serve as a responsible HSA custodian and will be closing my account following liquidation of my stock holdings.
If you're looking for a customer-friendly HSA experience with investment flexibility, I strongly urge you to consider other providers. This experience has convinced me that Optum prioritizes policy over people — and your investments may pay the price.

Use a FSA account, half the time the card comes back denied. I call and they claim CVS is coding the prescriptions wrong, even though used the prior month and millions of people use them with spending accounts. Multiple claims denied from Doctor office and eye doctor. (understand if it was from walmart or something) . you would be better off using a different company or paying out of pocket

Update; I received a call from Jackie@ Optum Bank today responding to the my complaint to the Consumer Finance Protection Bureau( consumerfinance.gov) on March 26, 2025. Jackie claimed they put my 2nd check in the mail March 25, the day of the second call from me and my bank. I'll see if and when it shows up. Possibly they take notifications from CFPB seriously?

Terrible bank! Absolutely terrible service! Don't expect to get any customer support... all their representatives seem to lack skills (aside from using buzzwords!), and they’re located in India! I wanted to transfer my HSA account from their custodian to another company! They kept me waiting for months, asked me to liquidate, which caused a significant loss for my portfolio when they could have simply journaled it off their books to my new custodian. They made me wait a month to transfer my money while deducting a monthly fee from it, and eventually charged me for the transfer… If you have time for a headache or want to stay with them forever, go ahead… otherwise, if you see this ridiculous bank, run!

Optum Bank is literally the worst. They tell you the wrong thing - you over contribute, then they do nothing but argue with you to try and fix it. "We can't do that" - yes you can, little one, because it's your job! What's worse, they representatives will direct your call to a random line at the end to avoid you giving feedback on their customer experience survey!

the worst possible bank, their service, their website. Hidden rules, available to your knowledge after you are scrod up. Really nicely orchestrated business to take advantage of their customers. YIkes

I had an HSA with Optum bank for 5 years with my previous employer. I had some money still in it when I left the employer. They are crooks as they don't pay you any interest on your money and charge a monthly service charge if under 5000.00. I recently summited a reimbursement to myself for some medical expenses in which finally zeroed out my balance. I noticed the 1st day of March now have a -1.00
I called Optum and told to close out this HSA account as I don't ever plan to use your services again. Move you money to another HSA qualified bank if at all possible as Optum Bank are crooks.

This company is terrible and needs to be investigated. My employer put me in Optum Bank for our group HSA but now, after retirement and trying to get my money out to move it to a better company since their monthly fees are way above market average, they are a nightmare to deal with. Two weeks to send me a check for MY money is ridiculous. Their customer service seems to be entirely out of the United States.

Horrible website, horrible offerings, horrible customer service. This company should be shut down.

I have been having the worst experience I've ever had with a bank. I have my HSA with this group. They are fine as long as the processes work on your app, but if you need to call customer support you are in trouble! First they use an off shore call center, and you cannot ever talk to anyone that can actually do anything with your account. I submitted a simple Excess Contribution and deposit Correction Form for a refund on 1/10/2025. The automated response email said I should expect and update in 2-3 business days. ~2weeks later no update, no indication that anything regarding my request is in process. After a long and fruitless chat, I then spend a long time on the phone trying to get through to a human in some far away country. I'm told that the "backend" office "made a mistake" they didn't see the application I had attached in my email request. Requests have to made with an attached from via email. Don't worry, I should expect them to process it 2-3 business days. One week later I look at my account, and still no contact, no indication of anything being processed so I call again. This time I insist on talking to a supervisor. On that call I'm assured they are escalating the issue and I should expect an update in guess? 2-3 business days. I actually get a call back from a supervisor assuring me that my request is being processed. Whew! Today I look at my account balance hoping to see the requested refund of almost a $1,000 and to my horror my current balance shows a number less than my requested refund, and only around $100 less than when I made the request. So after 30 minutes on hold, the agent tells me there are no documented transactions in my account. I'm so frustrated. It feels like this bank is stealing from me! I need my money back for my healthcare!

This is the worst bank I have ever utilized for my flexible spending account in the last 23 years of using flexible spending accounts. The claims' department requests documentation even for basic co-pays at your medical office. EOB's can take time to receive however Optum bank is quick to suspend your card, so you are unable to use it if you do not send your EOB in quickly. I had a date of service on 1/15/2025 and they suspended my card on 1/29/2025. I am still waiting for an EOB so I can get my card un-suspended but feel the bank needs to allow more time for submission.
I rarely speak with a person from their customer service team that has skills to even service the call appropriately.
Another experience entailed submission of documentation, and the rep assured me they took care of it to later find out they actually did nothing at all.
The claims department is very particular about what they will approve and is unlike any other FSA company I've worked with before; for example, they didn't like that the description of the service was listed under the patients name they needed the receipt to show its own heading like "description," even though the description of the service was clearly on the paperwork. I will be encouraging my company to find a new FSA company and I hope future company's read the complaints set forth on this page and stay far away.

Not even worth a star. But to even give a review I had to mark it.
Another bank stealing money from someone who asked for their account to be closed months ago.

SCAMMERS! These company is very bad. They make your life miserable. They will take your money and keep it for themselves. They will DENY EVERYTHING and end up with all your hard earned money! BEWARE

Just to unlock your account and update a contact information, it’s taken me 4 days, waiting hours in the phone and my issue is still not resolved. The last representative told us she is hanging up on us because I was dialed into the call and not calling myself. The representatives are rude and complete idiots. They have no idea how to complete such mediocre tasks. The company needs to clean house and hire people who can do their jobs. I am not contributing to this company anymore.

SCAMERS!!!! 0 is not an option for review. I have $800 I've been trying to get sent to me after closing my account. After the 4th time trying to get a check sent to me I found out today that they are working from the Philippines.
Cant verify my address for the check to be sent to and they say I must read it to them first... Every time I call they say oh I'll cancel the check and send a new one. started this process in September 2024... Still no check!
Time for a Lawyer!

Worst company I've ever dealt with. My retirement health savings account was started years ago by my school corporation. I have $16,000 in my account that I cannot use. Why? Each time you use the debit card to pay for legit healthcare, they require you to produce a receipt with five pieces of information. No other HSA requires this. While they make it a pain to gather all the information, I have done it multiple times to have it rejected. Why? Wait for this! It's because the pages weren't numbered consecutively. What? They admitted they had the information they needed, but I could be putting together two claims. This makes no sense. Why would I screw myself by only getting reimbursement for one claim by combining two? What a load! None of the three doctors have a system that allows a printed receipt plus all the other info they require. They claim this is for tax purposes, yet no other HSA requires this. After multiple times of submitting the same claim (five times for one), I called to see how to roll over my account to another bank. I was told I cannot because it was started by my school corporation. If I died tomorrow, all my money would roll back to the corporation, so both Optum and my corporation have incentive to see me never given this money and to see me die. When one calls to complain, you are connected to someone from/in India with heavy accents who you cannot understand. This is every single time. I cannot tell you how angry I am, how my blood pressure goes up, and how my frustration leads to me find every place possible to write a review and educate people on what is wrong with this company. There is absolutely NOTHING right about them. Here's a fabulous piece of information: The parent company to Optum is United Health Care. Yep, this is the company that is so rotten it's CEO was murdered. Hum. I wonder why. People are sick of this crap. Optum's CEO's are presently still listed online, but it's my guess they will soon be removed once everyone realizes their connection to the ever horrible, evil, criminal United Health Care. (The date below is a guess as I tried multiple days, weeks, and months dealing with them.)

This is the worst FSA account I have ever had. 3 of my previous accounts with more reputable banks allowed use of debit card for the full term plus a grace period. This one I was only able to use the debit card for less than 4 months (even at optums OWN FSA store. after that they want you to pay out of pocket then invoice the FSA account why? Well so they can deny and keep the money of course. Smells like racketeering to me. well that was a $2500 lesson learned. Criminal enterprise if you ask me. I've never seen an FSA account so complicated with so much personal legwork to do. Good luck to anyone else that gets wrapped up in this ridiculous three card monte scheme.

If I could give 0 stars, I would. They removed eyeglass money from my transit account and will not reimburse. And my Optum Card does not work anymore. They say terminals are down in NYC and DC. Every review that is bad has great merit. I highly advise against using them. I cannot get my money at this point.