Orbit Irrigation Reviews 

Good experience on requesting replacement for Gen2 wifi hub

CS Representative was helpful and did try to correct issue with replacement parts.

I purchased the timer at Lowe’s and had it installed by a landscape irrigation specialist. I followed the directions added the app to my phone and easily programmed the watering stations an and schedule. I like the Internet connectivity and the automatic weather delay. The ability to quickly turn on any station for testing is also an advantage.

I bought a B-hyve Irrigation Controller over a year ago and it stopped working.
I called the their help desk and they ran some tests over the phone with me and told me, we’ll need to send you a new one. What great customer service and what a great product. I love that I can turn on/off our controller from basically anywhere and love the smart settings too.

The company was very fair in honoring the warranty, and the item was immediately sent out. Also, the brass valves are of excellent quality.

An easy online order with a reasonable delivery time. Installation of the new valve was easy and it is fully functional.

Great service, quick and easy

My hose developed a leak and they replaced it with no issues!

Had a bad valve on a new Enforcer sprinkler. Was given a coupon code that let covered another valve plus shipping. So far so good.

When I contacted the company concerning my items, They automatically sent me two of them and I received them, very happy with the fast service I received. Thank you so much.

Fast delivery. Part as described. Worked fine.

Customer service agent recognized my issue and solve the problem quickly and very much to my satisfaction. Originally purchased the timer from Home Depot. The problem had to do with weather resistance so I just sent some pictures of what was going on and it was taken care of!

Very attentive and wanted to solve the issue

Great Communication and solution.
Customer Care listened to my problem and solved the problem quickly

No problem replacing a bad controller

Your customer service on getting me a replacement was amazing and simple!

The first time I called I was instructed to conduct my issue through text messaging. It was a total disaster. Three hours of texting and not too much got accomplished, so I gave up because it was 5pm. I was so frustrated so I texted to the representative I've had enough for the day.
I called back 6 days later, spoke to a living, breathing, live representative & conducted our business without any problems. I've always believed that talking to a person is the best way to go. It was much better the second day time I called.
A response is welcome but not necessary. Thank you

I had to replace a control unit and valve under warranty. The process was extremely convenient and prompt. I highly recommend Orbit products.