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Ornate Home Furniture and Mattress Reviews 

395
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Table looks perfect. Packaging was very good … would’ve had to drop from a 3 story building to damage it. Delivery took approximately 3-4 weeks but was not in a hurry so no issues. Updates on deliv... Toon meer

Beoordeeld met 3 van de 5 sterren

The furniture is very good quality. However, delivery was not good. Chest was missing and mirror delivered that was never ordered. Delivery people just dropped most of the furniture, which was very he... Toon meer

Beoordeeld met 5 van de 5 sterren

The young lady who helped me to place this order through the Customer Service phone line was very kind. I believe that her name was Charm. I was unable to receive the multiple texts that were sent in... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely the most inept company I have ever dealt with. I attempted to purchase two items from them but after using their finance company I decided I was no longer interested in doing business with... Toon meer


Bedrijfsgegevens

  1. Meubelwinkel
  2. ook in
  3. Matrassenwinkel
  4. Slaapkamermeubilair winkel
  5. Tuinmeubelwinkel
  6. Woonkamermeubilairwinkel
  7. Zitbankenwinkel

Over Ornate Home Furniture and Mattress

Geschreven door het bedrijf

About Ornate Home Furniture and Mattress

Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.

Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.

Brands & Selection

Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.

  • Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
  • Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.

From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.

The Ornate Home Promise

Geschreven door het bedrijf

Real Experts. Reliable Delivery. Fair Prices.
At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.

Contactgegevens

4,0

Goed

TrustScore 4 uit 5

395 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 11% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,0

Alle reviews

(395)

220 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

The worst

The worst. Product is bad. Buyer beware

11 februari 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Hi Darren, we're sorry to hear your experience fell short. We'd genuinely like to understand what happened with your order and make it right. Please reach out to us at support@ornatehome.com with your order details and we'll do our best to help.
The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley furniture! And the employees don’t work off commission so I didn’t feel pressured to make any decisions.

29 maart 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Hi Cecily, thank you -- we'll make sure Jeremy sees this! Taking the time to answer every question without any pressure is exactly the experience we want every Ornate Home customer to have. And you're right, our no-commission approach is something we're proud of. Enjoy the new couch!
The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Perfectly, perfect!

Everything went well with my delivery! I have absolutely nothing bad to say. From California to North Carolina with all professionalism and promptness. I’m completely satisfied.

10 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Hi Nikoe, thank you -- we love hearing this! A smooth nationwide delivery from California to North Carolina is exactly what Ornate Home is built for. We're so glad everything arrived in great shape. Enjoy your new furniture!
The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Sevil was very helpful. Looking forward to receiving our new outdoor furniture.

22 maart 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Hi Janel, thank you -- we'll pass the kind words along to Sevil! We hope your outdoor furniture arrives just as smoothly. If you need anything in the meantime, we're here at support@ornatehome.com.
The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Such awesome service and prices!

Such awesome service and prices!! Thank you sooo much!! Would recommend highly!!!!

14 maart 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Hi Tamara, thank you for the kind words -- we really appreciate it! Customers like you are why we do what we do at Ornate Home. We hope to see you again soon!
The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Wonderful experience

Wonderful experience, answered all questions & great quality furniture !

14 maart 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Thank you so much for the kind words! We love hearing that our team was able to answer all your questions and that you are happy with the quality of your new furniture. We hope it brings you years of enjoyment, and we look forward to welcoming you back to Ornate Home soon.

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Helpful customer service

I was able to call and talk with a live person to get my questions answered. They were courteous and helpful.

11 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you, Kim! We are so glad we could connect you with a live team member and that your experience was courteous and helpful from start to finish. At Ornate Home, being genuinely available for our customers means everything to us, and we hope to assist you again soon.

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Amazing

Very helpful. Customer services was great

11 maart 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience and that our customer service team left such a great impression. We look forward to helping you again at Ornate Home!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren
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Antwoord van Ornate Home Furniture and Mattress

That triple win means the world to us! Knowing that the quality, price, and customer service all hit the mark is exactly what we strive for at Ornate Home. We hope to see you again soon!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

I haven’t got my couch yet but buying…

I haven’t got my couch yet but buying it was very helpful by talking to staff.

9 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

We are so glad the buying process was smooth and that our team was helpful every step of the way! At Ornate Home, we love making sure you feel confident in your purchase before it even arrives. We hope your new couch exceeds your expectations!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service - knowledgable, quick order process and fantastic price!

9 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you, Debra! Knowledgeable service, a quick order process, and a fantastic price is exactly the Ornate Home experience we aim to deliver every time. We really appreciate you sharing your kind words and look forward to helping you again!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Anne was awesome

Anne was awesome to work with, very helpful and professional.

9 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you so much, Steve! We will absolutely pass your kind words along to Anne. Hearing that she was helpful and professional means a lot to all of us at Ornate Home, and we hope to welcome you back soon.

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren
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Antwoord van Ornate Home Furniture and Mattress

Thank you for your patience, Evette! We hope your order arrives soon and that it exceeds your expectations. Please do not hesitate to reach out to the Ornate Home team if you need any assistance in the meantime.

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

We went here to get some bedside tables…

We went here to get some bedside tables we saw online and Jeremy and Cevil were very helpful and informative!

8 maart 2026
Review zonder uitnodiging
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Antwoord van Ornate Home Furniture and Mattress

Thank you so much, Kaci! We will make sure to pass your kind words along to Jeremy and Cevil. It is wonderful to hear they made your visit to Ornate Home helpful and informative. We hope you are loving your new bedside tables!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Follow up with delivery info

Ordering was easy. Phone call after order placed to verify shipping address.

8 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you, Barb! We are glad the ordering process was smooth and that we were able to follow up promptly to confirm your delivery details. That kind of attentive communication is something we take pride in at Ornate Home. We hope your order arrives perfectly and look forward to serving you again!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Good experience with Anna

Anna was very helpful in my order process

6 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you for the wonderful feedback, Elisheba! We will pass your kind words along to Anna. It is great to hear she was so helpful throughout your order process, and we hope you love your new purchase from Ornate Home.

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Great Website

Great Website. Great Pricing, Great Service. Quick Response and one of the better sites to order furniture from.

5 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you, Jeff! Hearing that the website, pricing, service, and response time all impressed you is exactly what we strive for at Ornate Home. We appreciate the kind words and look forward to helping you furnish your home again!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

It was easy

It was easy, the prices are so good 😊 and comfortable. The customer service team are really helpful, professional friendly people.

2 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Thank you, Lynda! We are so glad the experience was easy and that our customer service team made a great impression. At Ornate Home, we work hard to keep our prices great and our team even better. Enjoy your new furniture!

The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful

1 maart 2026
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Antwoord van Ornate Home Furniture and Mattress

Hi, thank you so much -- this is exactly what we love to hear! We're glad the experience was smooth from start to finish. Enjoy your new furniture and we hope to see you again at Ornate Home!
The Ornate Home Team

Beoordeeld met 5 van de 5 sterren

Ornate review

website is very easy to navigate. once the items i ordered were not in stock Ornate sent out email explaining everything and included approx. dates of when product would arrive. Ornate is very transparent and that is appreciated very much.

28 februari 2026

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