Orsina Reviews 

After emailing about a faulty wall clock
Daniel responded next day with a refund

Will definitely shop with orsina again as prompt and simple

Thanks Daniel

Adam Alex was very helpful! Great customer service.

These five stars unfortunately are not for the product I purchased from Orsina because I had to return my clock twice because the first one was faulty and second damaged. However, during this time I received five star customer service from Adam Alex he was prompt to answer my emails very courteous and very quick to get everything sorted out. Orsina you are very lucky to have an employee like Adam his customer service impeccable people like this are very hard to get - hand onto him. Once again thank you Adam

Daniel wood handled my return and issued a full refund after the items were not required due to sizing and colour.

Thank you

Beautiful products at a range of price points and excellent customer service. Both two pieces which were of great quality unfortunately one of which was not suitable. Spoke with Daniel Wood who took me through the process of returning. All queries answered in a competent and professional matter. Will definitely be purchasing again. Thanks Rosemary

Well this is odd. I bought 2 items, one was fine, I did a 4 star review and it appeared on their site immediately. The other wasn’t, it was a set of sandstone coasters which are uncoated, porous, and stain eg with coffee and red wine. So I left a 1 star review for those, and it didn’t appear even a week later. After to-ing and fro-ing with cust service I was eventually informed, ‘ Please note that reviews are managed by a third-party platform and this is not something we have direct control over’. Eventually they gave me a refund to go away. Hmmm, seems you don’t want to know about bad reviews. Note to Orsina management, this is not how reviews are supposed to work. Have a 1 star review here instead.

Wow ! excellent customer service from this company from a query about a refund for a product I ordered by mistake. Thanks to Daniel wood for your prompt e mails to rectify my order and sort a refund.
Definitely will be using Orsina again ….excellent online products Communications and help from staff when you need it. What more could you want!
Thanks guys!

Ordered a lovely item from this company but sadly it was a little too big. Adam has been the forefront of this company dealing with our return and we must say it has been a true delight. Very helpful and responsive customer service! This is what makes companies stand out from the rest, WELL DONE.!

Daniel Wood was very helpful and oricessiinskresolved my issue if a damaged side table. Thank you.

Nothing but praise for Adam Alex, extremely helpful with my order very prompt and professional Thankyou

Daniel was helpful.

Damaged Item, No Refund, Two Failed Collections – Avoid

I ordered online and the item arrived damaged. Rather than offering a straightforward solution, the company’s first response was to offer a partial percentage refund and ask me to keep the faulty goods — which I declined. I reminded them of my legal right to a full refund within 14 days under the Consumer Contracts Regulations, at which point they agreed to arrange a collection and process a full refund.
The first collection date came and went — nobody showed up. No call, no explanation. I chased them, and they rescheduled. The second collection date also came and went — again, no one arrived.
I am now weeks down the line with a large, damaged item still sitting in my home, no refund received, and a customer service team that has failed to follow through at every stage.
This has been an incredibly frustrating experience. The company clearly hopes customers will simply accept a partial refund and give up. If you pursue your legal rights, be prepared for delays, broken promises, and zero accountability.
Do not order from here. If anything goes wrong, you will be left chasing your tail with no resolution in sight.

DO NOT ORDER FROM THIS COMPANY!!

I ordered the Biarritz Off White Boucle Scalloped Swivel Chair, quanity of 4. They delivered only 3 of the chairs and when I called severally they mentioned they can see that they sent me 3 and will ask the courier company to send me 4. Communication was extremely poor.

I then opened the product and I was shocked at how poor the quality was. I sat on it and it felt like I sat on a bench (this is a sofa chair) to make the matter worse THIS CHAIR DOES NOT SWIVEL. It was a complete missale.

I will be reporting this company for scam and missale of product. Not only was my items not fully delivered they lied on their website and description that it swivels.

I’m so disgusted and disappointed!

Fantastic products, speedy delivery and amazing customer service!

Super friendly and quick service, love my new garden furniture set. Would recommend.

Good company and products plus excellent customer service

I have given 5 stars to reflect the service I received from Adam Alex who dealt promptly and efficiently with the return and refund of my faulty purchase. Unfortunately though the Halle nest of tables which were returned were surprisingly sub standard.

Good customer service, quick, helpful response to my query

I had an issue with an order and contacted Adam Alex who was able to positively resolve my situation. I am really happy with the service and product.