otaku.com Reviews 

I ordered an item from this site and it never came. I have sent multiple emails and had to involve my bank in getting my money back. Please, do not order anything from this site because it is not a reputable company.

Great prices and extremely fast shipping! So happy with everything I bought, would gladly buy again☺️

NOTE! Bad reviews are mostly directed at otakuen.com, which is clearly a scam website - see for yourself. I can understand the confusion since the names are so similiar, but otaku.com is 100% safe to shop from!

This place blows! I ordered a shirt from this site and didn't look anything like the pic on the website. It seriously looked like something you would buy a flea market. Never again!

apologise this isn't actually a review I came here to see reviews on another anime merch store called otaku but the website is 'otakuen.com' and i think others may have reviewed under the wrong company aswell, they sell clothes and i wanted to buy from them but they had unreliable reviews and found myself here.

This is a complete scam. I ordered months ago and never received my order. I’ve tried contacting via e-mail numerous times but never get an answer. Save yourself the headache and order somewhere else. Useless and pathetic service.

all great and perfect , thanks to funky ❤️

Was a little worried due to the reviews, but the item I order thankfully came very quickly and in great condition.

I was worried since it was in a paper envelope, so there might be damage. But the item was boxed and bubble wrapped inside the envelope, which I appreciated.

At least based on this one transaction, I can highly recommend them.

Order #1729
Order about a month ago and have receive a item or responce they will not response to you .... Don't buy here really bad costumer service.

I recently ordered the Moshu Tensai Art Book from this store and I am extremely satisfied with my experience. The book was hard to find, but the store had it in stock and the price was very reasonable. The delivery was fast and I received tracking information as soon as the book was sent. The packaging was excellent and the condition of the book was perfect upon arrival.

I am extremely thankful for the fast and hassle-free delivery process. If I ever need to purchase something from Japan again, this store will be my first choice. I will definitely order from them again and highly recommend them to others.

Overall, I would give this store a 10 out of 10 rating. My friend is going to be thrilled with this Christmas present and I couldn't be happier with my purchase.

Horrible. Absolutely horrible experience. I wish I had looked up reviews before ordering from this website. I had to wait a month to receive the item I ordered and when it did finally arrive, it was so poorly packaged that it arrived damaged. I tried to contact customer service for a refund but their customer service is a complete joke. There are 4 ways, that I have found, to try to contact someone. 1: Submit an inquiry on their customer service page. Result: It kept saying "ERROR. PLEASE TRY AGAIN LATER". 2: Call the customer service number. Result: All it did was ring for two minutes. Three: There is a chat button on the customer service page. Result: It says "WE ARE CURRENTLY OFFLINE. PLEASE LEAVE US A MESSAGE". 4: Send an email to the provided customer service email address. Result: It's going on three days now and I have sent multiple emails, with pictures, and have yet to get a response.
Verdict:
GO SOMEWHERE ELSE! DO NOT WASTE YOUR TIME AND MONEY HERE. YOU WILL BE SCREWED OVER!!!

Great experience ordering from Otaku.com

We ordered an art book. Package came with an international track-n-trace number and arrived in pristine condition. The book was properly protected during travel, which is more than I can say for many companies.

I will order from this place again and feel confident the package will arrive without issues or damages to the product.

Excellent service. I ordered the soundtrack for Yakuza 6 from them on a Friday night and by noon on Tuesday it was at my house. To top it off, they packaged the CD incredibly well. It was elevated away from the sides of the box and secured in place, while also having padding around all sides. I will definitely be giving them my business again if I ever need to import a CD again.

Schifo! Dopo svariate settimane non ho ancora ricevuto il mio ordine, avendo comunque fatto presente al servizio email che non era ancora stato approvato..
Se ordinate da qui buttate i soldi e basta

Pedí envío a España, todo sin problema. Eso si, no enviéis con DHL, que pedí un libro normalito y me cobraron 2/3 partes de su valor, que para un libro cuyo peso no llega ni a 1 kg casi es muchísimo, además de que abrieron el plástico de precinto del libro.

Por lo demás todo correcto, no fue culpa de Otaku.com sino de DHL.

Yo bro I ordered this hoodie back in October. We’re at December and I still didn’t get my product. I’m gonna dispute it I gave you cykas numerous chances and you messed up. To those be like “oh I don’t know why they get bad reviews” SHUT yo stupid ass up. Smack the blood out of you and these busters at otakufrom oh believe me we gonna shut you down. Mark my words

I dont know why this site has so many bad reviews. Ordered an Artbook through their ebay store and it arrived in perfect condition just 3 days after ordering to switzerland. Great shop will buy again there.

Very dissatisfied, I received the wrong article on 10/01 in my ORDER NO order. # 2593. After discussions with their teams for a replacement, I have been waiting for the right product since 22/01 and have no answers to my many messages ! I do not recommend at all !!!

My friend has had a very disgusting experience with this company. My friend had ordered a manga from this company and I reassure you my friend double-checked that the website was called 'otaku.com'. When he ordered it, the delivery took 4 months, and the book wasn't even the right volume. He contacted the service and they never responded at all. This service may or may not be a scam but if you are going to be buying from this company then go with your instincts and hope you get the right thing you ordered, and don't go to this website if you want to buy a present for someone, I assure you that the delivery will take months and won't arrive in time. What makes this even worse is that they are giving out sales to people who responded well to their company. Making people want to review well about them. And they attack those who review them badly. This is not what should be done and I am also going to call this company out for incentivising people who have reviewed them well which will risk more people falling into the same cycle as my friend did, so please beware of this before considering this website.

Order a pair of shirts back in April of this year. Not only did not get my order. But I got ignored and never contacted about my order.
Never will I ever shop at this site again and will be actively informing everyone of their business practices

Got the music I ordered from them super fast and in perfect condition

I have ordered from them
- Rockman Zero & ZX Sound Box
- Golden Wind Vol 2 Intermezzo
- Golden Wind Vol 3 Finale

All came fast and super well protected in the EMS shipping!