Branch Insurance Reviews 

I’m honestly shocked that there are any positive reviews for this company. From start to finish it was a nightmare dealing with them and their unethical practice. When I made my claim, my adjuster was M.I.A throughout the 3 month ordeal. I explained I was having a baby in a month and I would do everything I can to expedite the process. When he sent a field adjuster out two weeks after the water mitigation, my floors had been pulled up by the mitigation and plumbing company due to water damage and mold, along with various walls torn away and a bathroom gutted. The adjuster said he saw no damage to the floors bc there were no floors to be seen, since they were pulled up by the mitigation company, so they weren’t going to pay for the repairs. When I provided pictures of the damaged floors prior to the mitigation, he changed his tune and wrote up a quote for $14k for all repairs ($14k for walls, floors, a bathroom, and laundry room), stating that my floors were vinyl and gave me an allowance $1.5 per sqft. My floors are actually wood and my baseboards are custom in my dining room and living room. When he requested quotes from contractors, I provided 2 from different companies that were referred to me by the mitigation company. The quotes were for $60k and $50k. After providing these quotes a month went by and I never heard anything. I was nine months pregnant and and my house was torn up, the adjuster new my timeline and I feel used it as a tactic to get me to cave. After never hearing from my adjuster again, I spoke with his manager who said they would pay me $27k for repairs if I used one of their preferred contractors, the $27k did not include enough to replace my wood floors with similar material or baseboards. I was so desperate I agreed. Their contractor came in and did terrible work. They were supposed drywall my laundry room, but they moved the washer/dryer against the wall hiding the unfinished work, my vinyl floors are popping up after a year, they painted blue under my white cabinets and in some areas left the wood raw with no paint at all, the shoe boards are all starting to split away from the walls. The baseboards don’t meet in the corners of the rooms.I looked under my sink and the did not patch up the wall, so I can see into my garage. The texturing of my drywall does not match and looks like patches on my walls. Branch split my claim into 2 claims so I paid $11k out of pocket and the process took around 3months. Stay as far away from branch as possible! They’re unethical crooks.

Ricardo was great! Communication and explanations have made process simple and without headaches, especially during the holiday season. Thank You!

The whole process of filing a claim for my car accident was very simple and straightforward. I filed it at night and the next morning an agent was already in contact with me. They requested pictures of the damage to provide a first quote. In a matter of one week I received a check in my mailbox so I could take the car in a body shop to get it repaired. They also helped me to get my deductible paid by the other driver’s insurance because it was his fault (mini tort in Michigan). I received frequent updates from the agent guiding me through the process. The repair shop also claimed with them additional parts for the repair and no problems or delays were reported.

Tiffany helped me through out my claim process and made sure it covered as per the policy in a timely manner. I appreciate Tiffany’s help in my entire claim process to make it very smooth.

I canceled my homeowners insurance because my premium increased almost 70%. Unfortunately, Branch Insurance already charged my credit card AND billed my escrow account. I requested a refund a week before the policy end date and was told a refund would be in my hands in 5-7 business days. Three weeks later, I had to call and they still hadn't processed the refund. I now have to wait another week and I have no confidence I'm going to see the check. I can't think of any reason to return to Branch Insurance.

It's was a pleasure working with Latoya in regards to our claim. She remained diligent in providing updates with a progress of the claim process and what were the next steps.

I have dialed with many insurance companies throughout the years but the service i have received from the Branch Claims employee Erica McNair was superb and extraordinary and on a timely manner very effective and efficient and helpful and productive!!!
No time waisted at all she was on top of her game throughout this Claims dealings and she performed very well finding contractors making appointments for inspection of the damages and repairs estimates she was incredible!!!
I never got this kind of a service from an6 insurance company I had to deal with in the past ????
I am a business owner my self and I wish for myself and other business owners that we had more people in our society like Erica McNair!!!
They make the difference in our fast moving world and we are thankful for having them 🙏!!!
May God bless you Erica and your family for what you doing for many years to come !!!
Your services will be greatly appreciated 😊!!
Thanks again dor everything!!!
Happy holidays!!

I have been used many different insurance companies on past years But Branch is the Best one when you have to file a claim the guy working there Rick he is the best person to deal with your claim..very much good experience working with him.

When your life is interrupted by the water heater bursting and destroying your home (right before thanksgiving), it’s hard to not feel untethered. If we didn’t have insurance, this would have devastated us financially. Accuserve and Branch have been such an asset! we immediately had someone handle our situation, call a mitigation team to get started and followed up with me throughout that process. I felt so at ease. when I didn’t have answers, they did! Branch has been so helpful. my only complaint was the length of time to get an adjuster assigned to our account. My son cut his foot on the floor and I hoped we would’ve heard from someone sooner but I to help aid in relocating while the house was getting fixed.

Once we had an adjuster, Rick was great! He called immediately, answered any question I had and swiftly responded when the rebuild team provided pertinent information. I am so grateful to him and everyone involved. Thank you Rick!!

Armando Reza was patient enough to answer all questions and he really went the extra mile to keep me as his client.

Casey made this claim experience a breeze. Through a professional approach, she was able to guide me through next steps and do so with a patient attitude. Amid a daunting time, she brought ease throughout the entire process. I would highly recommend Casey to other in any claims situation.

James Duncan was a delight to work with .
Out of a stressful and unfamiliar experience James made it at least palatable to deal with. I had previously never heard of
Branch Insurance and they are truly blessed in having this friendly , pleasant , and kind man to assist their company . Bravo Branch !

These people out of nowhere raise the prices then notify us that our car insurance policy won't be renewed..We reply back since they talked us into bundling auto & home insurance & ask if the homeowners is to be canceled too. They reply back on after we asked that it too will not be renewed. Glad we asked because they sure weren't coming forward to tell us.. This is a backyard insurance company that has no idea what they are doing. Go with Farmers or another company that actually cares & knows how to communicate.

Hey, I just want everybody to know to be real careful I Purchased homeowners insurance last year was the first year I purchased it from branch. Total bill for the year was $1313.00. I go to open up my email for my renewal and my bill has doubled. I have no claims nothings changed same location obviously at the house but this is what they all do they give you a great price to start with. Then with the renewal jack you up to a crazy ass price is sick of these insurance companies and I am so disappointed in branch. I really thought they were going to be different but they suck just like the rest of them.

Richard Hoftiezer Was ontop on everything, every single day, great communication via email & phone! Big part and reason why I stick to branch insurance! The customer service they provide.
Thank you to Richard

James Duncan, who was my internal adjuster was amazing to work with! He was super communicative throughout the entire process. I have owned an insurance agency for over 20 years and I have to say that my claims experience with Branch was excellent!

Erica McNair was outstanding. I have been battling my claim since June. She stepped in a week ago and is issuing my check for my personal property. She is amazing. She called me back, listened to me and helped me when no one else would. I am very great full for her. Branch should proud to have her on their team.

Josh was very friendly and was very knowledgeable. Thanks for your help