Paid by PayPal, item never arrived, PayPal refunded, they asked to cancel the PayPal refund and they will refund direct - PayPal have taken the money back and this bunch of thieves haven't refunded.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a phone charging station and received one that was nothing like I ordered Contacted customer services and was told that I would have to pay for return shipping and that I could get a 20% c... Toon meer
Bedrijf heeft geantwoord
If I had read the poor reviews when considering buying the sofa covers, I wouldn’t have ordered them. Thankfully, I hadn’t seen the reviews and therefore ordered 5 of the covers. They arrived withi... Toon meer
I have only looked at the reviews on here after placing the order and paid for. I was disappointed to see how many negative comments were on here and I said to myself.... ok, too late... have paid... Toon meer
2,3
Slecht
67 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Waited month ordered black med for 2…
Waited month ordered black med for 2 dogs got small grey you could fit in dolls house so disapointed
3 april 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@outdhaven.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Ordered a phone charging station and…
Ordered a phone charging station and received one that was nothing like I ordered
Contacted customer services and was told that I would have to pay for return shipping and that I could get a 20% coupon and give the charger as a gift to someone,when I said no to the offer they said Thankyou for accepting and then no longer answered my emails
Completely useless company and just happy to take you money then send you the crap they had in their container knowing full well you won’t get a refund
Avoid this seller at all costs
25 maart 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you for sharing your honest feedback.
We are sincerely sorry you received an incorrect charging station, were given an unreasonable solution suggestion, and experienced poor follow-up customer service with no replies. We fully understand your disappointment and frustration.
Please send your full order details to our customer service email: service@outdhaven.com . Our dedicated team will look into your case urgently and provide a proper resolution within 24 hours.
Crooks
Paid by PayPal, item never arrived, PayPal refunded, they asked to cancel the PayPal refund and they will refund direct - PayPal have taken the money back and this bunch of thieves haven't refunded. There is no phone number just an e-mail address from which no-one replies.
Learn from other peoples mistakes and avoid these thieves.
9 maart 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@outdhaven.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Would have given 5 stars but the button came off
I would have rated it 5 stars, but unfortunately the button fell off.
10 maart 2026
Appalling Customer Service they do not…
Appalling Customer Service they do not reply within 24 hours as stated
I have emailed them several times regarding a return and refund of item l ordered which was damaged on receipt of order and still waiting for response reply to my email enquiry
5 maart 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you for bringing this to our attention.
We sincerely apologize that our customer service did not reply within 24 hours as promised, and that you have not received a response after emailing us multiple times about your damaged item and return refund request. This is far from our standard service, and we take full responsibility for this issue.
Please send your order details and situation to our customer service email address: service@outdhaven.com . Our team will urgently review your case and respond to you within 24 hours to provide a proper solution for return and refund.
We hope to make this right for you and regain your trust.
Poor Customer Service
Ordered a garment that eventually arrived. Inferior quality & sizing. Didn’t fit, then proceeded to send numerous emails to return & refund. They have consistently ignored my emails. No resolution. Avoid buying from this company.
16 februari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@outdhaven.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Sent a stirring cup and not a milk heater and frother
I ordered a milk heater and frother as advertised on the website . What came was a self stirring cup! I have been sending emails and they offered 20 % off!
Now they are just send me a generic email when I message.
I have even sent them pictures of what I received to no avail.
Wish I had read the reviews first.
13 februari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@outdhaven.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Very pleased with my order!
If I had read the poor reviews when considering buying the sofa covers, I wouldn’t have ordered them. Thankfully, I hadn’t seen the reviews and therefore ordered 5 of the covers. They arrived within a couple of weeks and I’m so pleased with them. The quality is good for the price paid and they look great!
13 februari 2026
Review zonder uitnodiging
Ordered the milk frother
Ordered the milk frother, when it arrived says to use water, no mention of milk. Only spins for max 20 seconds then you have to start ot again. No heat even after a few cycles. Certainly not what I was expecting.
I have now been offered a full refund for the item.
14 februari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@outdhaven.com , and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
I ordered and received 3 waistcoat…
I ordered and received 3 waistcoat which were too small, l asked for a exchange to the next size up but was told to keep them and give them away as gifts, they are being very unreasonable and won't change them
14 februari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@outdhaven.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
T-shirt with Cut Internal Label
The T-shirt arrived in a plain bag, although it was advertised with a box. The label was cut so the fabric composition cannot be seen. The T-shirt looks nice, and I hope to receive a response.
10 februari 2026
Will not refund £32.97
I cancelled the order immediately after making it.
I bought 2 of the same items as they were on offer buy one get on 30% off.
The order confirmation email arrived instantly.
It stated it would be 3+ weeks for my order to arrive
This was too long and not going to arrive in time as brought for gifts.
Numerous emails to them over the next few days....
I finally received a response from Ziannia saying order had been cancelled.
Nothing about refunding my money.
I then emailed asking when my money would be refunded?
Which they had taken instantly, as soon as I made the order.
40 + emails later - literally all day on Wednesday- still just receiving the same generic email responses saying my question has been answered in broken english grammar & can they help with anything else?
My question was when will you refund my £32.97?
They had and have still not answered my Q nor have they issued my refund.
Still no response.....they have not told me when i will be refunded.
Losing hope of getting my money back now!
Just receive the generic email that they've answered my question is there anything else they can help me with.
Just going round in circles with this company!
Do not buy from this company!
I would give minus star rating if possible.
They are a scam company
22 januari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer,
We sincerely apologize for any inconvenience and frustration you have experienced regarding your order and refund.
We take your situation very seriously and regret that you have not had a positive experience with our service.
Please contact our customer service email address: service@outdhaven.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction.
Thank you for your understanding.
Outhaven Shocking Customer Service
Tried 4 times to get an address from them to return an item and they kept saying your email has been replied to which was a load of rubbish. There is no way I can wear the item I would need to be ten feet tall for the trousers to fit! Very disappointed, would not recommend. Just received this email for the 5th time!!!?"Your email has been replied, please kindly check it.If you have any further questions,please feel free to follow this ticket,we'll do our best to solve it for you" I ask you!! What do you need to do to get a straight answer!!!!!
Oh and I just tried to get in contact customer service again and was sent the standard response AGAIN!! For the 6th time!!!
7 februari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@outdhaven.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
poor quality products and poor customer service
received products no problem with delivery.
found the products unsuitable and really poor quality.
customer service is poor, asked for returns address to send items back which they haven't yet supplied despite requesting three weeks ago.
will not buy from this company again.
12 januari 2026
Review zonder uitnodiging
Antwoord van Outdhaven
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@outdhaven.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Good delivery time and great product
17 december 2025
Review zonder uitnodiging
Christmas bags save time and also look Chrismassy
Whoever thought of these bags want a medal they safe time and look very Christmassy. So pleased with them I also had them last year
12 december 2025
Review zonder uitnodiging
Ultrasonic dog driver
Very quick delivery would recommend keep you updated and product received was brilliant
5 december 2025
Review zonder uitnodiging
Game changer
Delivery time was great, quality of goods excellent
20 november 2025
Review zonder uitnodiging
Excellent product Excellent 😄service 👏
Excellent product Excellent service 👏
15 december 2025
Review zonder uitnodiging
It works on my younger dog
It works on my younger dog, but not on the older 6year old,
10 december 2025
Review zonder uitnodiging
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