I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Toon meer
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Toon meer
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- (020) 3808 6997
- customerservice@etrias.co.uk
- outdoorsupply.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick reply
Quick reply to query via customer service. Tracked delivery and delivered with no issues.
Quick delivery
Quick delivery. Quality clothes. Would use again and recommend.
Quick and easy buying experience
Quick and easy buying experience! Item arrived on predicted time and checkout was a breeze!
Great wellies only for ME.!!
Great wellies, comfortable and warm, shame to take them off, so sometimes I'm in them all day.The great thing also is they are to long for my grandson who loves walking around in my wellies, (he's two) great product, and great service.Thank you.
Service was excellent
Service was excellent. I hadn't heard of outdoor supply or etrias so I was mildly nervous, but they had the coat my wife wanted for her birthday, cheaper than anywhere else, and it came in two days.
Great shop, will use again
Good: Great prices and selection. Effortless and efficient refund procedure. Responsive customer service.
Bad: Dispatch time is very slow.
wasn't sure at first but worth it
was not sure about the store at first because it was not a known company to me but with a fast internet search the reviews confirmed that they where legit and have a lot of happy customers cheaper than loads of other stores. only thing to know is that they are biased in mainland Europe so the postage process isn't the fastest but you do get tracking numbers for peace of mind .
i asked customer service about my package and they looked into it for me straight away.
i will use them before other stores for now on. : )
This company gave excellent service!
Very efficient supplier.
This is the first time I have dealt with Outdoorsupply.co.uk and I am very happy with the quality of service, the speed of supply and the fact that they could easily source the particular Hanwag Boots that I wanted when other suppliers could not. I am a happy and grateful customer who will be dealing with them again in the future. Thank you.
great jacket
great jacket. very high quality and smart design for these mad colourful days. the sizing is correct. the functionality is in line what I need for skiing. if there is anything to mention as a "to be improved", then it is that the outside and inside pockets are on the same side-you put there mobile in one pocket, wallet in other pocket and your left part of chest becomes very big :-)
Prompt service
Prompt service, good communication and jacket arrived safely with no unnecessary packaging.
The best customer service I have…
The best customer service I have encountered in a very long time. Email responses from the customer service team were swift and extremely helpful. This was my first experience of this company and I would happily shop there again.
Excellent customer service
Excellent customer service, great communication.
Amazing customer service
I’m not giving 5 stars just because we had some problems with the delivery! But even though it took approx a month for the item to arrive and some changes to the delivery address, the customer service has been incredibly supportive, patient and super helpful! The Patagonia backpack itself is amazing, practical, sustainable and of great quality!
Folding Picnic Chairs
After much online searching I found Etias (Outdoor Supply) who had the ideal folding picnic chair much better than I could find elsewhere. Received my delivery just 3 days after ordering, excellent.
The chairs I found to be superb and of a very high quality. Unfortunately I didn't like the colour, so I arranged for their return and reordered a much preferred colour.
Excellent all round experience
I purchased my Pacsafe travel bag on a Wednesday and it was with me by the following Monday. Such an easy purchasing process, and the product itself is fantastic. Highly recommend.
Fast and professional service
Fast and professional service. Very happy all round. Recommended.
Carharrt hood.
Ordering and product was top notch. Smooth and easy transaction. Great place for Carharrt goods.
Super quick delivery and excellent return service - would recommend.
Super quick delivery and excellent service when I had to return. Return was outside their normal advertised allowable times but due to the Christmas holidays they extended this without quibble. This return was purely due to my niece having selected the incorrect specification of ski goggles so very pleased when they were so accommodating.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








