Outsiders StoreReviews 

Outstanding Yamatomichi backpack, with an order for separate straps added at the last moment.

Outstanding customer service here.

I will definitely shop here again.

Top notch and real class.

My first transaction with Outsiders Store. Purchased a Montbell rain walker jacket and it hasn’t rained once since I purchased it so it did the trick. I have had montbell gear before and it can’t be beaten in my opinion. Outsiders free, fast delivery was brilliant and I was kept updated. Five stars all round!

I used to live in Germany and always had a pair of Austrian handmade Hutte slippers on the go. They last forever ! So I was very happy to find a supplier, yourselves, who could bring back happy memories of climbing in the Alps. The pair you sent me are just as I remember and just as warm and comfortable. Thank you.

Wanted some decent trainers for my teenage son (bigger feet than me!) recently got some Hoka’s for myself so knew the quality - found the right size on Outsiders Store far cheaper than anywhere else. Delivered quickly too so all in all a very satisfactory couch-shopping experience. I’ll be back!

Paragonia t shirt -great price and delivered quickly

Service from Outsiders Store was great. Sent promptly, answered email queries and the rucksack is just what I wanted at a great price

Great price on item. Quick delivery and update's. Thank you A++++++++

Have been waiting a week for a delivery to be despatched. Don’t trust their delivery estimates if you’re expecting anything quickly!

First time using Outsider. Very quick delivery and good communication. I bought a couple of pairs of Rototo hiking socks. They are the best socks I've ever owned and will keep buying them as long as I'm still walking.

First time using Outsider Store - checked on trust pilot first before placing order! Quick delivery. Well packaged Mont belle jacket. Good price. Definitely recommend and will use Outsider again

My order was sent quickly, and in recycled packaging, which I think more brands should do. Excellent to see!

I think this is my first ever bad review.

Placed an order, wasn't dispatched for over a week, even with express delivery, missing the birthday it was bought for. Emails to customer service ignored. Rang multiple times with promises of call backs with updates that never came. Finally got a call back to say the item may have been lost or never left the warehouse (they're not sure) but will be refunding me. No confirmation of refund has been received or idea when/if it will arrive.

No apology and no attempt to source a replacement item (even though still showing as in stock.

I would avoid this company, I know I will be.

Purchased a £40 tee that was only described as being of a “normal” size so I ordered my usual size L. I had to pay £5 delivery (which came via the awful DPD)
When it arrived the product was huge! Had to pay another £3 to return the original item plus another £5 to order a smaller size! This vendor needs to provide future and better details of its product sizes. Won’t be using them again - and the fact they use DPD (whose driver slammed our front door in haste and shook our house) is another minus point as I’ve now got to find a printer to make my own return label 👎

1st time buying from Outsiders store, Very happy with my Patagonia T-shirt. Excellent service & fast delivery ⭐️⭐️⭐️⭐️⭐️

Prompt delivery and good packaging. Also the best value for the Patagonia retro pile fleece.

Purchased a rain jacket from this company on sale for a reasonable price. They charged me, but then wrote a few days later to say they couldn't supply the jacket at the moment and immediately refunded me. I complained that the jacket was still in stock online, but no longer on sale, and asked whether they cancelled my order simply because they regretted pricing it so lowly. Naturally, no reply. The jacket is still showing as in stock, so all I can conclude is they changed their mind after charging me for it. This kind of practice should be illegal.

I am very impressed with the customer service at this company, the team have consistently replied very quickly and have been really helpful when I have spoken to them. Everyone I have had any communication with has been friendly and keen to help. With particular thanks to Megan for her support with my recent return. I would like to thank the company for their flexibility when my return parcel got temporarily lost in the post, a time which was quite stressful for me, and the parcel was able to be located and the return resolved.

They made it very difficult to return the expensive Hoka walking shoes I ordered, demanding photos and being rude. I would never use this company again. In the end I did not get a refund!

I was gifted a Mont Bell bag at Christmas and after little use the bag split so I returned it to the Liverpool store. The return was handled badly by the male member of staff (manager???). He was reluctant to offer an exchange and unpleasant throughout. He repeatedly offered tape for a repair. Eventually he agreed but at the end of the transaction said dont expect another if it happens again. I'm not sure this is on accordance with my rights as a consumer.

Great shop with brilliant customer service. Love them