Outsiders StoreReviews 

Well impressed!! Ordered, received an email and the order arrived two days later!! What’s not to like, at last a no nonsense company! Definitely recommend.

Good value. Great product and good service. More choice of the colours for what I bought would have been nice in all the sizes but that’s the only negative

Lovely packaging , good comms , delivered early . Very happy with the backpack and service

Not only did my items arrive duper duper quick... I spoke to the store (confused on Asian/UK sizing) ... I must have asked 3 or 4 questions... the lady I spoke with was so patient and found out everything I needed to know, she was delightful, thank you xx

Excellent customer service, they answered my question about exchanges within an hour and sent the right size the same day, which I received the very next day also their prices beat most other like for like stockists. I am very happy with them and recommend any runners out there to checkout their website

Cool, independently run Liverpool store that has a passion for combining style with the great outdoors. Will always support places like this.

Placed order and they can’t count stock right so emailed me two days later saying they can’t fulfil it. Cheek to offer a 10% discount on my next order like i’d want to give them money aswell.

Purchased Christmas present for a grandson. The order arrived on time and was well liked by the recipient.

Absolutely awful customer service. my order was not delivered to the correct place, my business is within a building that also holds other businesses and flats. The order I placed was for my partners birthday, and was worth £400. They said I had to wait for a refund whilst they do an investigation with DPD. The picture DPD uploaded is clearly some random lobby, which does not clarify as delivering to a safe place or into my actual person. They are not legally allowed to do this. My partners birthday is ruined, I am £400 short and stressed. DO NOT BUY from these guys.

Really good customer service when I contacted about an order. Quick and simple reply that made it very clear.

Best outdoor clothing shop going. Friendly, knowledgeable, super helpful staff and amazing range of stuff from all the best brands.

I, 21, went in the Manchester store with my Mrs around november and staff were really helpful, answered my questions and I purchased a few things. However I went in just after christmas and brought a friend to show him as i spoke highly about the shop. However, The experience this time was very different. I said hello to the woman at the door as i walked in, who turned her nose up at me and ignored me. I knew what I was buying, so i picked it up as I walked in, and had a look around with my friend. As we was walking around a worker came up to me and said "il put them behind the till" and took the products off me and walked off. Didn't ask, Just took. From there, We felt uncomfortable, and was watched every time we went to pick something up or browse. When I got to the till, I asked a few questions, to which the same worker was very dismissive and rushed me to pay, which i did. As we walked out, me and my friend said goodbye, and was ignored by now two members of staff at the door. I appreciate that I am young, however I feel that it's unfair to judge a book by its cover ( Especially when I walked in wearing a cap and a bag that i purchased from your shop a month ago!)

Wanted a new coat for the cold weather and Outsiders had it in my size and £110 cheaper than most places. Fast delivery at no cost too. Superb!

Excellent, prompt service. Great value and quality product. Will definitely use again.

Customer service refused a proper refund for shoes with a manufacturing defect after only 4 months. They claimed that "due to the age of the order" I could only get a gift card. That is legally nonsense. Avoid if you want a valid warranty.

I have been waiting for 3 weeks now for the order to arrive 😇
And still has not arrived.

Great price in sale, easy ordering, quick delivery, good communication.

Ed was excellent to deal with. After reaching out for an update on my order, they made the whole process easy and stress-free. No guesswork, no chasing after needed - genuinely great customer service.

Three cheers for Ed!

Very happy with my boots & fast delivery

Quick shipping, well packaged, good price and item as described, very happy. Will definitely use again for future purchases.