The hose is great, especially as it can extend so I can reach the other side of our garden & when finished, it retracts back to its original length. No messy task having to rewind it & when done, it... Toon meer
Bedrijf heeft geantwoord
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I have bought many products from Outdoor Toolbox and without fail every single time I have had a wonderful experience. Occasionally I have had a small problem with a hose fitting .. it is replaced i... Toon meer
Bedrijf heeft geantwoord
3in1 Cordless Grass Mower- Arrived in specified time. Easy to assemble, though instructions were sketchy. Works really well on our small townhouse yard. BUT battery lasts only 20mins before needing an... Toon meer
Bedrijf heeft geantwoord
The Tangle-Free Garden Hose is top-notch in terms of quality impressive. I had an issue with my hose nozzle, and when I reached out their customer service, They promptly sent me a replacement at no ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Outdoor ToolBox is your go-to destination for top-quality outdoor tools and accessories, trusted by over 50,000+ Aussies & Kiwis. We pride ourselves on offering the best prices to our customers, with fast, free delivery on every order. Our innovative products are backed by a 100-day risk-free trial, ensuring 100% customer satisfaction. Based in Adelaide and driven by a passion for outdoor adventures, we’re committed to enhancing your outdoor experience with eco-friendly, chemical-free solutions. Discover why Outdoor ToolBox reviews are glowing—shop with us today and experience excellence, loyalty, and value in every product. Connect with us for exclusive offers and insights. Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Phone Numbers: +61 8 7092 0892 (AU) +64 9 802 3024 (NZ)
Contactgegevens
91 King William St, 5000, Adelaide , Australië
- +61 8 7092 0892
- support@outdoortoolbox.com.au
- outdoortoolbox.com.au
4,5
Uitstekend
217 reviews
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Replacement Hand Chain Saw
The replacement of a previously purchased Hand chainsaw was seamless. After 11 months of using our 1st saw it sadly died. I emailed Toolbox and a got a very quick response from them. After taking a couple of photos of the unit, I received an email the next day confirming that they are going to replace it. The whole experience was 1st class, and I would recommend this company any day!
6 februari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Thank you so much for your kind words, Susan! We're really glad we could sort out the replacement for you quickly and easily. Your support means a lot to us, and we truly appreciate your recommendation. If you ever need anything else, we're always here to help!
Easy to use website delivery very quick
18 februari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Thank you for your feedback! We're glad to hear you found our website easy to use and that your order arrived quickly. We appreciate your support and look forward to serving you again!
Perfection
The hose arrived quickly and is everything I hoped it would be. I am delighted, thank-you.
4 februari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Denise,
Thank you for your lovely feedback! We're so happy to hear that you're delighted with your hose. Enjoy, and let us know if you ever need anything else! 😊
The efficiency inacknowledging my9 order…
The efficiency inacknowledging my order and supplying updates on its progress was first class. My order was delivered on time and I'm very impressed with the item i ordered.
17 februari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Thank you for your kind words, Pamela! We're delighted to hear that you had a smooth experience from order to delivery and that you're happy with your purchase. We truly appreciate your support! 😊
This 6 inch chainsaw didn't last long at all.
Bought one of the 6 inch chainsaws last year - used recently for the first time removing small branches & twigs from a dead apple tree. Worked OK the first few days cutting twigs & small branches, but then started overheating shorty after using, smoking, sparks then stopping - dead - Would not recommend at all. #OTB53621
21 februari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi John,
We’re very sorry to hear about the issues you’ve experienced with your chainsaw. I’ve checked your order, which was purchased in April 2024, and we’d be happy to assist you with the warranty.
We’ve sent you an email regarding this—please check your inbox and let us know if you need any further assistance. We’ll work on resolving this as quickly as possible for you.
Looking forward to your response.
No response to email sent on 30…
No response to email sent on 30 November 2024 re faulty purchase, then two more follow ups - in January and February 2025 !
Looks like the new 'mower' is going into the bin !
30 november 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi MJ,
We're really sorry to hear that you haven’t received a response regarding your faulty purchase. That’s definitely not the experience we want for our customers, and we want to get this sorted for you as soon as possible.
Could you please provide us with your order number or email address so we can locate your order and investigate this further? Alternatively, you can reach us directly at support@outdoortoolbox.com.au or call us at:
New Zealand: +64 9 802 3024
Australia: +61 8 7092 0892
Looking forward to resolving this for you ASAP.
Kind regards,
Outdoor Toolbox Team
Cordless Electric Grass Lawn Mower
Cordless Electric Grass Lawn Mower
-5 stars. Complete and utter junk.
Even worse, the marketing is a complete lie.
Plus, it is massively overpriced compared to the price on a site like Temu.
I've never come across a device so massively underpowered.
When it hit a few blades of grass, it slows right down and can't cope.
It has less power than a mouse eating a grade of grass. I just threw mine in the bin.
Go and buy a REAL Whipper Snipper. Even the cheapest Ryobi or Ozito will do far superior job.
4 februari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Adrian,
We're sorry to hear about your experience with the Cordless Electric Grass Lawn Mower. It sounds like there may be an issue with your unit, as this mower is one of our bestsellers—valued for its lightweight yet strong design and ease of use.
We’d love the opportunity to make things right. Could you please provide us with your order details? You can reach us at support@outdoortoolbox.com.au or call us at +61 8 7092 0892 (AU) / +64 9 802 3024 (NZ), and our team will be happy to assist you.
Looking forward to resolving this for you!
Mini Chainsaw
I am a 74 year old female and it is the first time I used a chainsaw. It was easy to assemble and so easy to use. Absolutely love it!
29 januari 2025
Antwoord van Outdoor ToolBox
Hey Erika,
This absolutely made our day! I love that your first time using a chainsaw was such a great experience. It's awesome to hear that it was easy to assemble and use—exactly what we hoped for!
If you ever need any tips or just want to share more about how you're using it, I’d love to hear! Thanks so much for sharing, and happy cutting!
Serious gardeners don’t buy this!
Waste of money and time, do not buy for any garden bigger than a postage stamp, piece of crap only worked for 3 times then stopped! Don’t bury it’s a scam!!
26 januari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Delia,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. That’s definitely not what we want for our customers, and we’d love the opportunity to make things right.
Could you please provide more details about the issue or share your order details? We’ll investigate and find the best solution for you—whether it’s troubleshooting, a replacement, or a refund.
You can reach us at support@outdoortoolbox.com.au or call us at +61 8 7092 0892 (AU) / +64 9 802 3024 (NZ), and our team will be happy to assist you.
Looking forward to resolving this for you!
The Flexible Kink-Free Expandable…
The Flexible Kink-Free Expandable Garden Hose that I received spang a leak within a fews days of use. I contacted Outdoor Tools with a photo of the leak and it was replaced very quickly and without any fuss. Unfortunately the replacement hose also sprang several leaks very quickly. I decided it was time for a full refund.
The idea behind the hose is fantastic, it's so easy carry around and use, unfortunately the product quality is just not there.
Thankfully the customer service was amazing.
2 januari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi John,
I really appreciate you sharing your experience with us. While I’m glad our team could assist you, I’m truly sorry the hose didn’t meet your expectations. That’s not the experience we want for our customers, and I completely understand your frustration.
The good news is that our product team is actively working on improvements to make the hose more durable. In the meantime, as a token of appreciation, I’d love to offer you 20% off your next purchase with the code SPECIALJOHN20.
If there’s anything else I can do to help, feel free to reach out at support@outdoortoolbox.com.au or call us at +61 8 7092 0892 (AU) / +64 9 802 3024 (NZ). Thanks again for your patience—we truly appreciate you!
Absolutely brilliant after sales…
Absolutely brilliant after sales customer service. Thoroughly recommend these guys for both the quality of their products and their ongoing commitment to looking after their customers. Cannot recommend them highly enough
9 januari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Dave
Thank you for your wonderful feedback!
We’re thrilled to hear you’re impressed with our after-sales service and product quality. Your recommendation means the world to us, and we’re committed to continuing to provide the best for our customers. If you ever need assistance, we’re here for you!
3 - in - 1 Cordless Electric Grass Lawn Mower
Although I had problems with the products that I have purchased but Angel from Customer Service Team helped me to resolve the issues. I was completely impressed with her professionalism and customer service.
9 januari 2025
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Cathy,
Thank you for sharing your experience! While we regret that you encountered issues with your purchase, we’re thrilled to hear that Angel provided exceptional professionalism and customer service to resolve them. Your kind words mean a lot, and we’re so glad we could assist you. If you need further assistance, don’t hesitate to reach out!
Beware Gimmick The 3 in 1 lawn mower is definitely a…
The 3 in 1 lawn mower is definitely a gimmick, it has hardly any grunt, the blades stop at every slightly thicker grass or weed. It is extremely cheaply made. Its performance is very far from what it is advertised as. For one example, the picture they show of the overgrown lawn and the opposite picture of it being perfectly mown is not what this toy like weak unit could possibly achieve. This is more like a toy but of course not for children. The customer service was outstanding though, they refunded me very quickly. Also the communication was fast.
15 december 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Anita,
Thank you for sharing your experience with us. We’re truly sorry that the lawn mower didn’t meet your expectations. That’s definitely not the kind of experience we want for our customers, and we genuinely appreciate your honest feedback.
We’re glad to hear that our customer service team was able to assist you quickly, but we also take product quality seriously. Your feedback is incredibly valuable, and we’ve shared it with our product team, who are already working on improvements to make the mower more powerful and efficient.
As a token of appreciation for your feedback, please enjoy 15% off your next purchase with the code 15OFF.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out at support@outdoortoolbox.com.au or call us at +61 8 7092 0892 (AU) / +64 9 802 3024 (NZ). We truly appreciate your input and hope to serve you better next time.
Kind regards!
Perfect service
I could not fault the service at all I sent an email on the 12th of November as my 2 batteries for the 6inch saw would not last about 15- 20 minutes today the 27th I received a full new saw and batteries now I can get this job completed by Christmas
Thank you tool box
27 november 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Betty,
Thank you for your fantastic review! 😊 We’re so glad to hear that our team could resolve the issue and get you a new saw and batteries in time for your project. Knowing that you’ll be able to complete the job by Christmas makes us incredibly happy!
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us, and happy sawing! 🎄🪚✨
Terrible refund service experience - not resolved
The lawn mower's wheel is unstable and it seems like it is easy to break, if you want to adjust the wheel height you need to unscrew and change level and screw back in. Changing blade is the same and some of the blade does not fit properly.
I am still fighting for refund as if you wanted to have full refund. At the beginning they would reply and giving you not full refund options. And if you request for full refund they would ignore the email and pretend they did not receive it. And they would keep follow up with you makes you looks like they did not hear back from you. The refund service is terrible.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Louis,
Thank you for sharing your feedback with us, and we are truly sorry to hear about the difficulties you’ve faced. We understand how frustrating it must be, and we sincerely apologize for both the issues with the lawn mower and the challenges you’ve encountered with the refund process.
We want to let you know that we’ve already made significant changes to both our lawn mower design and our refund process to ensure a smoother experience for our customers in the future. Your feedback has been invaluable in helping us improve.
To show our appreciation for your patience, we’d like to offer you a 15% discount on your next purchase with the code 15OFF.
If you’re still experiencing issues or need further assistance with your refund, please don’t hesitate to reach out to us directly at support@outdoortoolbox.com.au or call us at +61 8 7092 0892 (AU) / +64 9 802 3024 (NZ). We’re here to make this right for you.
Once again, we apologize for the inconvenience, and we hope to restore your trust in our brand.
Kind regards!
6" Cordless Electric Pruning Chainsaw…
6" Cordless Electric Pruning Chainsaw is rubbish. The chain constantly comes off with wood over 1 inch.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Sheryll,
Thank you for sharing your feedback, and we’re truly sorry to hear about the issue you’ve experienced with the mini chainsaw. We completely understand your frustration with the chain coming off, especially when working with wood thicker than 1 inch, and we apologize for the inconvenience this has caused.
We want to assure you that this is not the experience we intend for our customers, and your feedback is extremely valuable. Our team is currently reviewing the product to make necessary improvements.
To assist you further, could you please provide your order details? We would love to help resolve this issue, whether it’s troubleshooting, offering a replacement, or processing a refund. You can reach us directly at support@outdoortoolbox.com.au or call us at +61 8 7092 0892 (AU) / +64 9 802 3024 (NZ).
Once again, we apologize for the inconvenience, and we hope to resolve this issue for you as quickly as possible.
I was searching for a drone as a gift…
I was searching for a drone for a gift and Outdoor Toolbox, marketed theirs very well... 🙄
I was communicated with, prior to the drone being sent, after asking them about its quality, due to it not being a gift for a child, but a grown man..
I was assured it was a well made, feature stacked, product..
My only other question, was around shipping time frame, I was told it may not get to me, prior to the birthday date I needed it for, but I was prepared to sacrifice that, given how wonderful they made the drone sound..
Several days later, the drone arrived and let's just say, I could have saved the ordering and shipping and bought something similar, from a bargain shop, or kmart... Big and bold "made in china" indent, in the back side of the controller, flimsy casing etc and this thing was over $100.. RRP nearly $200 😳
I have been waiting patiently for a response, when all of a sudden, another drone is delivered, same company, same quality, same drone.. So, not only was I spun a load of lies about the quality, i was actually sent 2. 🤣
All I want is a refund, but my advice to anyone thinking of buying their products is, buyer beware.. These are cheaply made and sourced products and the item description is definitely not accurate...
18 september 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Kerry,
We sincerely apologize for the disappointment and inconvenience you've experienced with your purchase. We take feedback like yours seriously, and it’s clear we missed the mark in this instance.
After reviewing your case, we can see there was an issue with the product quality and the unexpected duplicate delivery, which we understand must have been frustrating. Please rest assured that we are committed to resolving this for you. Our team is already looking into this, and we will process the refund as requested.
We appreciate your patience, and we will also work to improve the accuracy of our product descriptions to prevent this from happening in the future. If you have any further concerns or questions, please don't hesitate to reach out.
Kind regards!
good customers service
2 september 2024
Antwoord van Outdoor ToolBox
Hi Carol! Thank you for your kind words about our customer service! We’re glad to hear you had a positive experience. If you need any further assistance, feel free to reach out!
3in1 Cordless Grass Mower- Arrived in…
3in1 Cordless Grass Mower- Arrived in specified time. Easy to assemble, though instructions were sketchy. Works really well on our small townhouse yard. BUT battery lasts only 20mins before needing another recharge, making it a constant stop & start job.
7 september 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi Tania,
Thank you for your feedback! We're glad to hear that the 3-in-1 Cordless Grass Mower works well for your yard. We appreciate your input regarding the instructions and would be happy to send you an instructional video for more guidance.
Could you please provide us with your order details so we can email the video directly to you? We're also happy to assist with any other concerns. Looking forward to helping further!
The blower took 15 days to arrive,have…
The blower took 15 days to arrive,have experienced worse but others do better.
couldn't understand the email being sent regarding the product,the day it arrived
5 september 2024
Review zonder uitnodiging
Antwoord van Outdoor ToolBox
Hi David,
Thank you for your feedback, and I apologize for the delay in your order’s arrival. I understand your concerns and would like to assist further.
Could you please provide me with your order number so I can check the details for you? Additionally, if the email you received was unclear, I'd be happy to explain or address any questions you may have.
Thank you again for your patience, and I look forward to assisting you!
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