Digiland Ltd, The Outlet Store Reviews 163

Appalling service. I am still without my purchase.

Product (laptop) purchased was faulty, so Digiland replaced it without a fuss. As it should do, but still nice when it happens.

I ordered a Frame for my TV, despite being packaged correctly, it was broken by the currier. I emailed, within 24hrs, the postage had been refunded for the inconvenience, a new item was on the way and a discount code was provided for a future purchase.

Customer service just doesn't get better than that

Bought a projector. Next day told they had a stock error and they have cancelled my order. Still got my money. I just want the projector I purchased. Raging

To make it worse you reply to my reveiw but not my emails. I don't want a refund I want the item I purchased. Not a wait on my money back.

I've bought from Digiland as a standalone customer many times and always had a really good experience, so when my employer wanted a bulk order of Samsung mobiles to be distributed to staff for work purposes, I immediately suggested Digiland since I've known for a long time that Digiland are very happy to work with businesses.

Purchasing a bulk order of phones was simple and the price quoted was very good so it was agreed by management that we would proceed with the purchase. Due to the value of the order, I had to collect the phones in person on behalf of my employer - something recommended by Digiland, and something I also agreed to do. Everything seemed fine on collection, until we got to the stage of unboxing the phones back at the office and powering them up, realising that many of them were already locked to other users profiles (PIN on lock screen, personal photos as wallpaper etc) and they had clearly not been checked correctly prior to being provided to us which mean't that the devices would have to be returned. The collection was also missing one of the handsets that we had paid for.

My employer instructed me to return the locked/faulty handsets, which was easy enough to do and I was told that Digiland would be able to resolve all these problems quickly by running them through their Samsung software. I personally dropped them off, and having been told that the handsets would be available to collect quickly, I returned again 3 days later, assuming this would be ample time given the assurance that the fix wouldn't take very long. When I arrived, I was then told that the devices were still locked as Digiland hadn't got the permissions to unlock the devices due to their original place of origin being South America and not Europe. Surely this is something a company like Digiland has come across before, being a Samsung licensed Service Centre of 20 years, and something they should have been aware of??? If not, why are Digiland handling Samsung goods from continents that they don't have full permissions to manage? Firstly, that was a completely wasted journey for me both in time and travel costs and could have been avoided had someone actually bothered to contact me to say that the devices wouldn't be ready - Digiland had my business email and phone number, yet no one attempted to reach out. So we're now in a state of limbo waiting to see how long it will be before the devices we've purchased can be put right. We also haven't been provided a replacement for the missing device although I'm told we will receive one once the other phones have actually been sorted out (no timeframe for that though). It's a very good job that we're not in desperate need for the handsets given the fact that my employer has paid several thousands of pounds for these phones, and at the moment, we're minus 9 devices (over £2000 worth) - not like Digiland has considered that though knowing we bought the phones for business use. On top of that, I will have had to make 4 consecutive journeys to Digiland to get this resolved - which is time that would have been better spent focused on the job I'm actually employed to do - something which we don't feel has been taken into account by Digiland and this 'mistake' just appears to have been treated as though it's not a big deal. I'm not a courier - Digiland is not next door to where I live and not even in the same county as my employers offices so each journey costs me and my employer time and money. The devices should have been thoroughly checked prior to being allowed on sale. It also wasn't made clear to us prior to purchase that the model of phones we were purchasing were from Samsung South America (Mexico), and not European or international models. Yes, they work fine in the UK, but their origin should have been made very clear when we were offered to purchase the devices in the first instance, especially as many of the phones which we've got working come with a South American telecomms network bootloader included, and by default come with several pre-installed 'network specific' Spanish-language apps (some can't be uninstalled) along with default keyboard and language settings set to Spanish, which will each have to be removed or updated prior to being given to staff across all of the devices we purchased. It's really not difficult to be transparent.

Overall, the experience has knocked my confidence in Digiland. I recommended Digiland personally to my employer on the basis that I believed they were excellent seller of new and reconditioned Samsung products and they've let me down considerably and the response so far doesn't seem as though anyone at Digiland is really that concerned. They've certainly knocked the confidence of my employer who will not be keen to purchase through Digiland again.

You've definitely let me down this time.

Quick delivery. Customer service was very friendly, and I was able to return the item, due to a change of mind, without quibbles. Thank you.

Bought a kindle item from them with a very big reduction, it arrived very quickly, completely as advertised. I am very impressed.

Even though my goods were faulty they sent out a return package and gave me a full refund. Will use them again

I am absolutely infuriated with my recent experience with Digiland. I ordered a TV from them, and when it finally arrived, it was a complete disaster. The TV was packaged so poorly that the screen was completely damaged. No bubble wrap, sent in a thin box, no styrofoam. What a joke! It's clear that Digiland has no regard for ensuring their products arrive safely to their customers.

To make matters worse, the staff at Digiland were utterly useless and completely unhelpful. When I reached out for assistance for returning the TV, I was met with indifference and no willingness to resolve the issue. To add insult to injury, the initial refund they offered did not even include the £60 shipping cost I had paid. It was incredibly frustrating to be treated with such disregard. I had to go through the hassle of opening a case through PayPal just to get their attention. Only then did they finally respond and address the problem.

This entire ordeal was absolutely unacceptable. No customer should have to fight this hard to get basic support for a damaged product. Be warned, if you're considering buying a TV from Digiland, you might end up experiencing the same nightmare I did. Their lack of professionalism and poor customer service is appalling.

Save yourself the trouble and look elsewhere for your electronics needs.

I bought 65in a month ago it's fantastic great picture and sound
Fast delivery from the outlet store & great price

I have received a damaged item, the monitor arrived without any internal packaging other than the polystyrene to protect it. Having read the returns policy I have to foot the cost of the return. After already paying for delivery charges in the first place and potentially another set of delivery charges if I order a replacement. Thus making me pay nearly £30 in postage for a £80 item. I May have to look elsewhere for the replacement if delivery charges aren’t covered. Very disappointed, the monitor was obviously not checked before it was posted out. Not confident I’ll purchase from this store again.

Great attitude, worth checking the website as stocl changes quickly as do the prices

I placed an order for Samsung S22 and was worried after seeing some reviews but still went ahead and waited for delivery. Item turned up, delivery was great and item came brand new sealed box. So thankful and grateful I got phone at half price. Defo recommended and defo going back. 10/10. Would give more stars if I could.

Bought a TV and soundbar much cheaper than anywhere else, delivery was quick and condition was good as new. One of the buttons on the remote didn't work but they sent another out the following week, no questions asked. Very impressed!

convenient, good price, only pity was delivery time of 5 days or so

Prefect customer service can't fault the company one bit.

Marcus and Derek were incredibly helpful without coming across as hard sell (which I hate!). We haven’t got our TV up yet but we are confident in the product as the team were so upfront and honest. Recommended!

Bought grade A monitor. Loved the price and delivery took just two days. The monitor was as new...open box return I guess.

Order reverted to standard shipping. One quick phonecall to explain things and was promised that my order would be with me following day.

Super friendly staff that seemed more than happy to answer any questions and explain things.

Amazing price savings on RRP.

Not Impressed either, I ordered a sewing machine on the 5/1/24. Haven't received it yet. Tracking says ' This item is arriving at pick/pack department - expected to be dispatched shortly' Which has been saying this since I made the order. I found a way to contact through WhatsApp to be told it will be a february delivery, but a date still can't be given. I need a delivery date ASAP or I will be claiming my money back. My order reference is CR28316. A shame, as this is my first time ordering from here and if the communication and delivery time was better I wouldn't have to give a bad review.