Hello,
We’re truly sorry to read your message and we fully understand your concern regarding your tickets for The Strokes concert in Bologna.
However, we would like to clarify that the information you mentioned is not necessarily correct in this case. The fact that a ticket does not appear to be verifiable on TicketOne or Ticketmaster by the final buyer does not automatically mean that the ticket is invalid, duplicated, or counterfeit. Some resale tickets may not be directly verifiable through those platforms before the event.
Regarding the Fiscal Seal / S.F. code, this can depend on the ticket format, the original issuer, and how the ticket is displayed. An apparent absence of this information on the file received does not automatically confirm that the ticket is illegal or non-compliant. Our team must review the exact tickets and order details before any conclusion can be made.
We also want to reassure you that we do not knowingly sell invalid or counterfeit tickets, and we take every claim about ticket validity and compliance very seriously. If there is any genuine issue with the tickets provided, we will investigate it properly and assist you according to our process.
We are also sorry if you feel that your previous messages were not answered properly. That is not the level of support we aim to provide.
So we can review your case and help you directly, please send us the email address used for the purchase, along with your order number if available. Once we have these details, our team will be able to locate your booking, verify the tickets, and provide you with a clear update on the next steps.
Kind regards,
Support Team
