OxiMedical Respiratory Reviews 704

TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I normally do not write reviews but wanted to take a minute and publically recognize Heath for his exceptional customer care. I called Oximedical on Friday Heath walked me through options for portable... Toon meer

Beoordeeld met 5 van de 5 sterren

The agent was quick to understand my problem and resolved it by sending me a new machine which I received in 2 days. And only after I received the replacement was I required to return the old machin... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased an Inogen One G4 in July and the entire machime has stopped working. Both batteries were faulty when I received them. At that time they were only lasting 70 minutes. I am under their "whit... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased an oxygen concentrator, exchanged it within the exchange period, and returned them within the window as well because they were not providing a strong flow of oxygen. They kept over $1000 a... Toon meer

Bedrijfsgegevens

  1. Medische apparatuur leverancier

Informatie afkomstig van verschillende externe bronnen

OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

704 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

My apologies.

OOPS, I made an error. My husband Al ordered my portable oxygen machine, and it is wonderful. It allows me to get out of the house for a while!!!! When the request for a review came he gave to me. My name is Gloria and I love my portable machine. Thank you.

12 oktober 2020
Logo OxiMedical Respiratory

Antwoord van OxiMedical Respiratory

You may have confused our company with another one as our records don't indicate that you ever returned your order.

Beoordeeld met 5 van de 5 sterren

I had the most amazing experience with…

I had the most amazing experience with your staff. Your employee Clark Grey must be put on the most amazing employee.

I am in Canada and he was so so helpful, I must have called him 20 times and he was so so helpful. To find out how to pay a bill from Canada and ship to Buford Georgia. He was so so amazing helpful. !!!

I swear he should be you employee of the year !!!

Should you have any questions please do not hesitate to contact me.

Susan Tait--

8 oktober 2020
Beoordeeld met 5 van de 5 sterren

Bob Castro

Bob Castro, the store manager, was a great help and I will go back to oxiMed any time I need help. I can't say enough about him, he is courteous, knowledgeable, and dependable. Thank you for employing such caring people. Claudia Karaszewski

3 oktober 2020
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Customer service needs improvement

2 oktober 2020
Review zonder uitnodiging
Logo OxiMedical Respiratory

Antwoord van OxiMedical Respiratory

We'd appreciate hearing more about your concerns. Please call us at 866-696-9558 and ask to speak with the TrustPilot Reviews manager. Thank you!

Beoordeeld met 5 van de 5 sterren

Charging the battery's

Would you please tell me the procedure for charging the batteries? What button do I push on top? It gets plugged into the wall before the procedure correct?
Do I need to flip them around in the machine to charge each one or will it charge them both together.
I recently took a trip and both of them were dead in about an hour.

28 september 2020
Review zonder uitnodiging
Logo OxiMedical Respiratory

Antwoord van OxiMedical Respiratory

To charge the batteries:
• Install one or two batteries as shown in the battery compartment. (There is not need to flip the batteries around. It will charge both at the same time.
• Connect the AC/DC power supply by plugging the
round connector into the receptacle on the side of
the concentrator.
• Plug the other end of the AC/DC power supply into a
power outlet.
• The display shows "Charging ##%"

Pressing a button on top is not required to charge the batteries. They will charge automatically when the unit is plugged into an electrical outlet.

If you need further assistance, please call us at 866-696-9558 and Amy in our service department would be happy to assist you.

Beoordeeld met 5 van de 5 sterren

I would highly recommend this company

I would highly recommend this company. Leo was very kind and helpful.

25 september 2020
Review zonder uitnodiging
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Antwoord van OxiMedical Respiratory

Thank you! We look forward to assisting you again should you even need to rent another portable oxygen concentrator.

Beoordeeld met 5 van de 5 sterren

I have never dealt wit a more honest…

I have never dealt wit a more honest company. I got a great price on a oxygenator and it was delivered just as promised. I cannot remember the man's name who I dealt with but he was not a salesperson but I think a scientist. Stopped what he was doing to listen to my story and then recommend to me exactly the product I not only needed but could afford. Great service great company and a great guy. Note: I.have no interest in this company. But with my review I hopefully can thank them for helping to make my daughter's life better. Ron Blaha. Richmond, VA

24 september 2020
Review zonder uitnodiging
Logo OxiMedical Respiratory

Antwoord van OxiMedical Respiratory

Thank you for your kind words. It looks like you spoke with Bob, our Respiratory Therapist. We think he's a pretty great guy, too. He'll agree that knowing he was able to help make your daughter's life better is the best thank you we could ever receive.

Beoordeeld met 3 van de 5 sterren

I ordered the backpack carrier for the…

I ordered the backpack carrier for the Inogen and did not give it one thought about the size of it. I was NOT informed that there was a limited body size. I ordered it for a 6ft. 4in gentleman and it was too small. He could not get it on even with all the straps extended to the limit. I was very disappointed to find that I would have a 20% restocking fee deducted, plus had to pay postage on top of that. I ended having to pay almost half the cost of the $100 item out of pocket even though it was returned unused and in original packaging. I was really disappointed that I WAS NOT TOLD OR ASKED ABOUT SIZING.

24 september 2020
Review zonder uitnodiging
Logo OxiMedical Respiratory

Antwoord van OxiMedical Respiratory

We're sorry the Inogen One G5 backpack didn't work out. Since you placed the order online, there was never an opportunity to ask questions about sizing; however, we appreciate your feedback and will be putting sizing information on our website for other buyers.

Also, in looking at the circumstances of your return, we agree that you should not have had to pay the 20% restocking fee. Therefore, we have already provided a refund of the 20% and you can expect to see it on your credit card in the next 3-5 business days.

Please let us know if you have any other concerns or if we can be of any assistance with the Inogen One G5.

Beoordeeld met 2 van de 5 sterren

Will not recommend

Will not recommend. I am a nurse and work with patients that need oxygen but won’t give company name. It is advertised that a
buy back would be offered. We owned for less than 2 months when my husband passed. I contacted your company via phone and email and to this date no one ever responded.

24 september 2020
Review zonder uitnodiging

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