Ozbongs Reviews 

I’ve had 2 transactions from this brilliant company this year 2023 and both have exceeded expectations
Sadly on the 2nd order there was a manufacturing defect. Ozbongs went above and beyond to fix this problem asap
Not only did they rectify the problem with no hassle they even through in a goodie bag the bloody legends
10/10 company I highly recommend and will recommend to all my local mates too

If I were a new customer basing my expectations of Ozbongs on the apparent distribution of good and bad reviews, I would probably be inclined to shop elsewhere. However, based on my experience of two separate transactions, one in 2014, and recently in Feb. 2023 I have no cause for complaint.
On both occasions the several small items I ordered were delivered within a reasonable period of time and were received in perfect condition thanks to the exceptionally well padded packages.
After my second purchase, when I returned an item that I had mis-ordered, Oz Bongs did not hesitate to provide a store credit and then to supply my replacement item.
My only negative experience during the recent transactions was a frustrating inability to contact the company with two different email addresses shown on their site. After attempting to send those emails I duly received notifications that the messages could not be sent. I believe however that their gmail address is reliable.

We made a mistake on the sizes of a couple of items on a recent order, Oz Bongs reached out to us personally to ask us if it was a mistake or not, then helped us get the correct sizes and made sure our order was what we wanted, was extremely grateful at the attention to detail and the effort they went too to help us without even being asked.

Excellent communication and products for tobacco smoking;) The items were shipped very well packed and fast.

I feel like this company doesn't care if I ever get my items I purchased.

Absolutely disgusting customer service. Rude. Ignore you. I will be reporting to fair trading.

They messed up my order, Never respond to questions, I asked for a refund for the item that they got incorrect, never got a response. Honestly just don't order from here

thank you , first of all thank you. i received everything from you and am very pleased. will get the word out to people i know, ive never received fresh blunt wraps before, other companies id order from i would get packs with holes punched in the packs ,thank you and i will be ordering from you again cheers

for some reason my payment didn't even go through (thank god after I read the reviews) and now you have to transfer it into their bank account, this much effort should never be a part of buying something, and it's really dodgy, they don't reply to questions, and customer service is really luck luster and I found really confusing.

Enjoy waiting month for your bong to arrive and rude staff

Worst company I’ve come across I’m not even far from them guys an it’s taken more then 2 months to receive a $100 order that they had in stock ive messaged them an got reply’s days later saying it’s coming to track it an see it’s being redirected will never buy from them again and I hope you don’t waste your money with them

Still waiting on a delivery from a month / two now. Not one reply to the several emails. Do not recommend

WARNING !!!! i would rate minus stars if i could
was excited to recieve a present for a friend only to see it had been used already!!! i took several pics of the stains!!! yes stains . of clear use !!! and sent to the company immediately not even seconds after recieving it !!

they denied it ... i asked for a refund or return and said i was un happy with everything ... long story short they stopped emailing me and basically told me to go away. !!! i have all the proof to show. after spending ALOT of money here this is how i was treated!! believe me boys ABSOULUTE DODGEY COMPANY !!! do not buy from these guys. should be called dirty used items . com. au.

i should have known when they said that they only accepted direct bank transfer .. ....dodgey ...

Great work... received goodies on time, Iust say that the Blue lily×17 was excellent and the Klipp Dagga resin was also very much impressive***

Never respond to emails about issues with products. I have emailed them several times, with either no response OR we need photo's, which had previously been sent, sent again, and once agin no resonser.

Customer service isa shithouse, dont bother ordering from them.

My goodies came pretty quickly, all items ordered were delivered so I placed another order for a large glass bong - wrapped well - there was so much bubble wrap I thought I’d been delivered a body part.. I’ve ordered a few things in the past and this time decided to ‘join’ which gained me points adding up to a fiver off my next order - I’ll be ordering again from this site - thanks Country SA

ordered thurs, got monday in syd, well packaged

Fast and reliable service at a good price.

Highly recommend this for all your smoke needs.

Even came with a goodie bag of sweets which was much appreciated.

Below average quality products for top dollar. Customer service is rubbish. Would purchase from onlinesmoke again before ozbongs