P Louise Reviews 140

What a beautiful day for my little girl. She loved the entertainment, the food was lush and the nutty ice coffee was sensational!

A girl's dream!! My girls had a wonderful time from the entertainment to the food to the lovely, welcoming and friendly staff.

Would definitely visit again.

It was so good and fabulous and maddie was super helpful and kind to me and my friend and I would definitely come back here and we did the body mist with maddie and it was so good and she was a great help and I would come back for my b-day next year xxxxx ❤️🌹🌸🌺

Had the best day at the P.Louise experience! Made a body spray and the staff were excellent and very helpful!

I do not recormend a body scrub me and my faimly have all used it and we had ichy rashy skin burthday cake 1 do not recormend .!

It was absolutely amazing - my daughter absolutely loved it and Kizzi was very helpful - all the staff were ace and made the day really fun

Everyone was super friendly and the food was amazing

Maddie - lovely with the kids.. great experience for girls thoroughly enjoyed it

Amazing day for my nieces birthday defoo recommend.. its a little girls dream .. staff are so friendly and food is amazing

Will be returning

My daughter has been to the gloss in the garden experience and made her own body mist. Maddi was brilliant and generally, weve loved the whole experience. Thank you!

Gloss in the garden body and hair mist experience was cute
Maddie and isha were really helpful and chatty!! 🥰

1st time experience for my 10 years old daughter and she's loved it

Great experience my 10 year old has absolutely loved it, all staff have been amazing 🩷

My daughter loved the whole experience.
She loved the theming and all the pink decor and it was so worth a four hour journey.

Amazing experience for my 11 year old daughter!! Totally exceeded our expectations!!

Absolutely loved the body mist experience - the 2 girls who looked after us (their names began with M) were amazing and ao good with the children! Highly recommended

I booked tickets for the P Louise experience as an Easter surprise for my daughter, along with a gift box and booked accommodation since we don’t live nearby.
The company contacted me just over one week before Easter to say they made a mistake and are not open on Easter. They said they should not have realised tickets for this day.
Despite four followup emails detailing our inconvenience and requesting a full refund (for the tickets), they only partially refunded, withholding the admin/booking fee even though this was entirely their error.
If this is how they treat customers when at fault, I strongly advise against booking. Their service was shockingly dismissive, ignoring the disruption caused, and denying a full refund which violates the Consumer Rights Act 2015. I am not normally someone who gets so annoyed but the amount this cost my family and then to be told we would not get a full refund (when not our fault) is awful.

We had a wonderful day. Everyone was so helpful. Especially Maddy on the perfume mist counter and Nathan on the lip oil counter. Definitely go again 💖💖💖💖💖💖💖💖

Made an order from the sale and what I received was great, however I was missing an item (only like £3 worth of products, but…I didn’t receive it). I reached out to customer service who sent me a ‘screenshot from cctv’ of a box with all the items in.
Ok, great…but I didn’t receive all of the items, and I don’t feel like that’s my fault. Honestly felt like they were trying to accuse me of scamming them of £3! I don’t want to do a chargeback as I did receive the majority of my order, but I’m incredibly frustrated. Worst CS experience I’ve ever received, and it looks as though I’m not the only customer to experience this. Wish I’d read before I’d ordered…seems that everything is great until it invariable IS NOT.

EDIT - details of order were requested following this review. I have provided this and had no further contact from the company. I assume all responses on comments here are to save face and look like they’re actually doing something to rectify problems. They are not.

Amazing experience, staff made such a great day for us all. Lots of great dancing and games.Brilliant