P Louise Reviews 152

What a great experience. Went for my daughter’s birthday and took my neice she had the best time . All staff so helpful will do anything to help . Girls got make-up done and Harvey and Caitlin were just the best . Had reservation at cafe for 4pm but Lauren done her best and so helpful and got us in earlier ❤️ . Would highly recommend.

Great day absolutely loved it

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make up making the girls feel extra special

I took my granddaughter for Bday and 3 cousin s yesterday to the p louise warehouse had paid for the workshop and entry couldn't believe now charging £5 to park right outside the entrance of the building which never have paid before the decor is Beautiful but there is no were to sit unless you booked a table which there is nt very many its like a merry go round of small shop with products to buy so for children its a dream as long as you have plenty of money the coffee and food bar in middle was dirty all drinks spilt the staff were very miserable like couldn't be bothered serving and took 20 mins for a coffee other staff selling products were pleasant and the dance staff a bit over packed to

What an amazing experience me and my girls had! Absolutely magical! Thank you for a wonderful day! Worth every penny! X x

Amazing day, my daughter absolutely loved it xx so much fun and totally pink

I ordered my items after midnight and they were ready for click and collect the same day, before 12pm. Everything was in my box, including the free lip oil holder. Great service and all packaged beautifully!
The ladies on reception; Caitlin & Georgia were so polite and friendly.

Terrible customer service, half my order was missing, I had to email them to ask about it for them to tell me the items were out of stock and they would refund me, why didn't they tell me this at the time of the order or when they realise they were out of stock? still waiting 2 weeks later. Won't be shopping here again.

You make an order and no updates given at all. You wait weeks and weeks no updates. You receive your order not in box’s separated, not in any packaging to make sure doesn’t break it all thrown in and with over two hundred items leave you to sort it out even though order 6 items if one etc! Straws bent and it looks like a clearance table at a car boot sale all thrown in! I even received a email- last minute as no emails for month ! That a pallet was needed so the box so heavy can’t lift and it thrown in! Do that order why not separate and pack now here I’m warning others and have pictures of how Louise send large orders! Clearly items broken and cistomer services don’t give a service they are worse service ever come across . To throw over 200 items all mixed in when I ordered various amounts of each products is beyond me when you spend over £1300 and how sent items to me is not acceptable take me days to sort out now! Not the pretty pink box you receive normal with packaging so nothing breaks and can lift! I had to get 2 men to lift. Not happy and the head of Louise should see how customers are treated !

Difficult to return, sent a message on Saturday, we are now on Wednesday and I still haven’t gotten anywhere, Cerys responded to my initial email asking me why I wanted to return, answered yesterday and still nothing as of yet today! Not like it’s cheap stuff, it’s 4 pairs of pyjamas that don’t fit any of us in the household despite us all being different shapes/sizes, it’s now 5th June and I haven’t gotten anywhere further, just keep getting very unhelpful emails.
Update: it’s the 26th June now and they finally have the 4 pairs of pj’s back but have only refunded me for one pair!

I recently had a few issues with missing items and delayed receiving of the missing items. I posted an honest review and have been contacted by will in customer services who has gone above and beyond to rectify my complaint and offered amazing customer service from what had left me with a bad opinion. This has totally been transformed and with working in customer services myself I am very impressed with how p Louise learn to rectify any issues and always aim to please the customer. I have one very happy little girl. Thanks for listening to feedback bad and good and acting on this.

food was very nice and i enjoyed it so much for my 13th birthday, such a good experience i recommend

Lovely experience, staff friendly, great products

I haven’t received my order and sent five separate emails in which nobody writes back. It’s like their Customer Service team is nonexistent. Furthermore, the “contact us“ link on their page gives you an email that is undeliverable. You have to search far and wide to find an actual email, yet they don’t respond to those either. This company has taken my money and never delivered a product nor reached out to any customer service requests.

The atmosphere is brilliant staff great with children.

Fantastic from start to finish all staff are wounderful would highly recommend

Absolutely fantastic birthday day out for my little girl staff couldn't do enough for us same happy birthday free birthday gift the lot! Food was delicious & games were fab! Can't wait to come back at Christmas
Thank u all for a brilliant day xx

Amazing get lots of free thing this place is some were you me to go you kids will have the time of there life loads of activities to do all the staff members polite and amazing

Sophie is so helpful and kind she explains thing so well so friendly showed my friends where everything was. Love P.Louise such an amazing experience. Thanks you. Olyvia xx