Padmate Reviews 

I bought a pair of recording glasses from Padmate. Received them with scratches and finger print marks, I then downloaded the app and saw that there were photos from a previous owner!

I emailed them to start the return process (as they were not brand new), and they offered a small discount, however I told them I wanted to return them for a full refund, and I have been completely ignored!

Do not touch this website.

I attempted to give another chance to this company Padmate…and I bought a new pair of s58 from their website claiming sale for Halloween….i took couple weeks to arrive…and when I put on they sound great till the one on the left started to drain rapidly….in short I’ve been charging them but the left still draining after couple of miniutes, so I contacted the costumer service….but not reply at all…
This is very serious as the padmate is falling down….they are scamming people with some good product, but if they are defective …you are hopeless that you have been wasting your money…be aware…they are not serious people on costumer service

bestilte et ur. Det blev aldrig leveret. Og hvis man skriver til support så svarer de ikke. Har været en loyal kunde og har 9 forskellinge in-ear høretelefoner og 2 ure i forvejen. Men nu har de ikke leveret ordren.
og på deres hjemmeside virker deres kontaktside heller ikke mere.
Ville ønske at de svarede eller bare reagerede på deres ellers udemærkede produkter

I bought the Pamu Slide many years ago and they lasted for one year. Contacted customer support and sent me a new earbud. Lasted months.
Silly me I purchased the Pamu slide 2 when they released and to my surprise, they lasted exactly the length of the warranty plus a few weeks (the battery won't last more than 15 minutes). No response from their customer support. Never again!

Good products, worst customer service possible! I had ordered new eartips worth 0,95 cents. I had to pay shipping costs of $12!!
Three weeks passed no package came. Long story short: after sending 14 emails back and forth, my package never arrived and was destroyed for some reason and now there is no response anymore to any emails or contact efforts. Do not risk it!

An error whilst browsing created an order that was not intended. I tried chat (unavailable) and emailed several times … no reply. It was a national Chinese holiday.

Was told: quote “ I'm sorry that I didn't see the news because of the National Day holiday.
The package is currently in transit and there is no way to return it.
This product is our new product this year, maybe you can give us a chance to try it
Best regards
Edward”

Now I’m stuck with a product for which there is no way of returning.

My advice AVOID !

Edit : 20 days after the mistaken order, the unit hasn’t arrived. Now I actually lost money. Not legitimate company. AVOID !

Found them through Indiegogo back in 2019, used to be so good. Good quality, long lasting battery. I wanted to change pamu slide to pamu slide mini because of the smaller case and well.. It's not the same as in 2019. Sound quality is worse and so so many connectivity issues. The bluetooth lady sounds weird. Sad part is that you can't refund it once you've used it. Money down the drain. Not worth it, very sad.

Had some issues with delivery but the customer service team helped me to resolve those. Purchased 5 or 6 different products from them and I am happy with everything.

Otimos dispositivos! já encontrei uma marca confiável para meus próximos fones!

I use Pamu S29.The ANC sound effect are great ,and the case size is small easy to put in the bag to carry out.highly recommended.

i purchase the pamu slide last year and loves it so much. The battery life is awesome and sound quality is superb. And recently i need to get a gift for my buddy and immediately i though of Padmate, so i ordered the mini for my buddy. Same sound quality, just slightly lighter on the battery life. Love it so much

Tried to get some support about the left bud got low battery, still in warranty. Their website promised a lot, all lies. no response at all and delete all complain post on the facebook as well.

Bought the Pamu Mini Slide. Defect after 8 months. I reported this to the padmate customer service and sent 4 emails in total without any response to this day.
Poor quality and a customer service that plays dead until the warranty period has expired: Never again. I can't recommend Padmate.

Bought the Pamu Slide, after a few months one earbud stopped working properly and the case stopped charging. I asked for the guarantee, they send me new me ones for $15. One year later the new case stopped charging again. The guarantee is over, it's my problem now.

I loved how they worked, but they lasted so little, I can't recommend it.

A friend of mine had the same issue with the case.

They promise a lot but just don’t answer emails when you’re device doesn’t work. So no guarantee

Hi, I want to leave a review. Before buying, I wrote to the store's support asking if they would be able to send a gift to my girlfriend in another country (I'm from Spain) and if they would have time to deliver it by Christmas. After waiting 3 days (great support work) and not getting any response, I still decided to make a purchase. After payment, I received a letter that my order is in progress. A day later, however, I received a refund letter, nothing else. On the store page, the status of my order has not changed. Apparently the padmate store does not want to notify the buyer about the reasons for its actions. Well, I wrote myself and received (almost immediately, I didn't even have to wait 3 days, hehe) a letter stating that their system (!) does not allow them to send a package. Waiting for a refund, 0/10.

I enjoyed these headphones at first but now they have failed after 2 years. They do not work and Padmate have been terrible with their customer service, sticking to their 1 year warranty only stance and cheekily saying I can get a good discount on a new paid. Avoid like the plague.

I've just started with the new Z1, and I've had an amazing experience, with a nice sound, good battery and excelent bluetooth range. Also a good ear adjust. It works !!!

I started with PAMU 3 years ago on Indiegogo. That was a decent earbud back then so I eagerly upgraded to the next and next and next. This current Z1 is the best so far. I like the tight fit and clear sound. The built-in wireless charging is a plus. I don't have a high demand for sound control so the settings in the Z1 app were not a big thing for me but I can see that they would be nice for those who wanted to adjust the sound in more detail.

Estou muito satizfeito pela compra, fui muito bem atendido com suporte rápido a minhas dúvidas e a entrega foi muito rápida, quanto aos fones são perfeitos, com som impressionante e o cancelamento de ruídos muito eficiente, faz toda a diferença no conforto de ouvir uma boa música, estão de parabéns!!