Paint & Paper Ltd Reviews 

I put my first order to Paint Paper from Belgium for paint I had already bought in Holland. Much cheaper at Paint Paper. Great communication by chat, by e-mail: very fast contact, fulfilling answers to questions. It was the first time I ordered something in the UK - although I often order on the internet - and honestly I have never before received a parcel (paint) that was packed in such a splendid way. The risk of a damaged parcel during a trip to Belgium was as good as nihil. Unfortunately once delivered in a DPD-depot in Belgium, it was not a nightmare, but almost a bad dream, due to the DPD-Belgium. After one day delay - with no explanation - the parcel would be delivered the next day, between 14u15 and 15u15. We were at home all day. When I checked my mailbox at the streetside at 15u15 I discovered a card. Not a New Year's postcard, but a DPD-card: 'Unfortunately we missed you ...' My parcel was going to be dropped 'somewhere' and 'sometime'. The address was not completed (no name of village) and I couldn't read the streetname. No time indication - date and time - when it would be there. I wrote an e-email and got an answer - yes, indeed - my parcel had been delivered in a warehouse in the neighbourhood still the same day. No further explanation. In order to send a 'thank you DPD' I sent an e-mail with subject 'complaint' and the reaction was: We have answered your question and 'case' closed. Conclusion: DPD-drivers try - have - to be in time because DPD gives an indication delivery time of one hour. So, if the DPD-driver puts an absent card in your letterbox, he gains a lot of time because he can drop the not delivered parcels in a pick-up point in 5 minutes time. As my home is not at the street side, and as the parcel weight was about 6-7 kilo, the decision was quickly made. I'm glad Paint Paper takes this very seriously. I'm aware you can have problems with all couriers, but in Belgium DPD is in my opinion the worst if you read reviews on all couriers active in Flanders.

We were very impressed with the speed and efficiency of the company. We put in two separate orders on the same day, due to a misunderstanding with our decorator. We received prompt advice via live chat, and were then amazed to take delivery of both orders together, the following morning. With a discount as well, what's not to like?!

Very well packing with fast delivery to Europe. Great!

I have used this company on a number of occasions, both on-line and in their Norwich store. Service is always courteous and efficient and they stock a great range of paints and brushes.

Ordered some paint samples, but emailed the same day to change the order. My mistake, but did not receive an acknowledgement or reply to the email.

Eventually I telephoned and was told that is wasn't worth sending the order back and I should order more samples. I don't wholly disagree with the logic of their argument as return post would be expensive.

I do accept my mistake in ordering the wrong samples. The experience with Paper Paint just feels a bit 'careless' overall - and emails shouldn't be ignored.
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Since the above review, I needed to order more paint but first wanted to ask a few questions on the Live Chat as their delivery charges seem to have increased by over 100%. No response as it seems their Live Chat is unstaffed.

I'll now use Farrow & Ball's website for F&B paint orders as their delivery charge is around 700% cheaper for my order.

I have my paint orders sent to France. They arrive swiftly and well packaged.