Pair Networks Reviews 1.134

Amazing experience & support!

Very slow response times for tech support. I responded Friday within office hours and didn't get a response for a couple days. When I did get a response it was not very detailed. This happened to me before as well. I'm very disappointed in their support.

Had the main server go down. Pair detected the problem before I reported it and had the server up within 10 minutes.

Immediate and easy resolution to my problem

Pair Tech Support (Devin) solved a problem with my hosting account in less than a day.

Pair Networks always solves my problem right away. The only downside is waiting for them to open on Monday morning.

Charlie from support answered our questions very clearly. Excellent response.

It was resolved at no cost even though we didn’t know the cause of the missing website. Backups are so important at our
Museum as well as at Pair!

Everything went fine once I found the urgent email address: I think it should be more apparent where you tell people they cannot chat or call on weekends. I appreciated that the agent told me about my one unauthorized credential was somehow registered three times in one second. That allows me to try to address the problem at my end.

Prompt response with easy to follow directions that worked.

The reply back was quick but not happy with the no idea when the MLB Toppers will be available to Canada!. The only Team we have is the Toronto Bluejays. Last year they brought a nation together and Pair will not ship to Canada on any of the MLB Toppers!!! You would make so much money having them available to Canadians please please please

Staff fixed the problem very quickly, were polite and helpful.

Faster than expected email response with an in-depth analysis of the issue root causes (coding problems) and easy to understand fix recommendations.

Can’t ask for more.

The ticket was not answered as far as I can tell from email

I've been with pair.com for quite some years now.
Uptime excellent.
I'm no website hotshot; at times ask for support, and found the customer service team prompt and efficient, also helping me with issues that don't really arise from hosting.
My latest: products not pushing to a Woocommerce store; puzzling. Tech support had a look, made a few changes such as to permissions for folders that seemed a potential issue, letting me know some error messages weren't related. [Eventually, I found a plugin that was messing with the pushing process.]

Excellent support system.
All support engineers are great.
Just Love the prompt service from Pair.

For a coder to work with a person who is not a coder, the back-and-forth can be frustrating. The Pair Networks Support Team stayed with me through the dumb questions and tried to explain what to do to solve my disastrous problem.

Since the problem was me not understanding the situation, I commend the Service Techs for their patience. They stayed with it until the problem was resolved, and their communication was prompt and on point.

I contacted Support two days ago and still have not heard back yet. They just sent me an email asking for a review of the service they provided which was none.

*EDIT*

I think because my support involved canceling my account they purposely gave me the runaround to try and have it go away, but it eventually did get taken care of. It’s quite unfortunate. This is not the company it was 20 years ago.